Hi,according to information from onexox dealer,validity purchased (RM25 for 365 days) no need to top up RM30 every 120 days.

As for new prepaid simpack or MNP that gets 28 months or 36 months validity free will need to top up RM30 every 120 days upon receiving reminder sms.

If prepaid number received the reminder sms like attachment below,means need to top up or else prepaid number will be terminated soon.


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Thanks! Thats help alot

Latest informations released and updates from onexox dealers regarding onexox/xox prepaid T & C clause 74,75 & 76 starting 1st APRIL,2024

The RM30 top up every 120 days :

𝗚𝗼𝗹𝗼𝗻𝗴𝗮𝗻 𝗣𝗲𝗻𝗴𝗴𝘂𝗻𝗮 𝗧𝗘𝗥𝗟𝗜𝗕𝗔𝗧 (Prepaid users who need to top up):
1. Pengguna pelanggan WD berserta tempoh sah 28 / 36 bulan, dan
2. Pengguna yang berdaftar lebih 120 hari, dan
3. Pengguna Aktif (aktif) yang mempunyai penggunaan data/sms/call tanpa top up.

𝗚𝗼𝗹𝗼𝗻𝗴𝗮𝗻 𝗣𝗲𝗻𝗴𝗴𝘂𝗻𝗮 𝗧𝗜𝗗𝗔𝗞 𝗧𝗘𝗥𝗟𝗜𝗕𝗔𝗧(Prepaid users who DON'T need to top up):
1. Pengguna pelanggan tempoh sah 6 / 12 bulan.
2. Pengguna yang berdaftar kurang 120 hari.
3. Pengguna yang mempunyai tambah nilai (terkumpul RM30) sehari sebelum SMS blasting.
4. BR sedia ada.
5. Pengguna yang mempunyai tambah nilai (terkumpul RM100) dalam tempoh setahun.
6. Pengguna yang mempunyai tempoh sah lebih 28 / 36 bulan disebabkan telah berlaku tambah nilai yang menyumbang kepada pemanjangan tempoh sah.

Hope this info will help prepaid users to beware and avoid being terminated.

English version?

Affected prepaid users :
1. Welcome Deal purchased users with a valid period of 28 / 36 months, and
2. New registered users for more than 120 days, and
3. Active users (active) who have data/sms/call usage without any top up.

Non affected prepaid users :
1. Users who purchased validity 6 / 12 months.
2. New registered users for less than 120 days.
3. Users who have top-up (accumulated RM30) the day before SMS blasting.
4. Existing Bussiness Registration prepaid line
5. Users who have top up (accumulated RM100) within a year.
6. Users who have validity period of more than 28 / 36 months due to top up value that contributes to the extension of the validity period

Hope this english translation are understandable.

wow kesian those who were after the welcome reward

Have to scarify one of my number

i hope ppl take note about it. many had the idea that the welcome reward validity not affected.

Many users didn't know about this sudden change of T & C and there're cases of prepaid users already get terminated and all their sms,minutes,data and credits

burned and they need to pay processing fee to get back their prepaid number.

normal numbers nvm. but those kept long time or vip number then sad.

Care to share how much is the prosessing fees involved to recover the number ?

Are credits, data/minutes/sms recoverable in this context?

No,all the sms,minutes,data and credits will be forfeited(Non refund) upon prepaid line terminated as in clause 76 in their prepaid T & C.

AFAIK the processing fee of RM50 will be charged to activate terminated prepaid line within 30 days of line terminated.

Several years ago when I'm still onexox dealer,I once help a user to recover terminated prepaid number,don't know if the same fee right now.

You need to email to cs@onexox.my to request for the prepaid number to be activate.

You'll received instructions from onexox on the details and processing fee in their reply.

I think my line falls under the affected prepaid user, but weird, I do not receive the SMS yet. How to check the status?

will my scenario fit for XOX Prepaid 28+8 months validity scenarios..

i plan to get prepaid and topup 30~100 for maybe 30gb data.. can this 30gb data+/- can be valid for entire 3 years?? cause i plan to put inside my car for navigation purpose..

if validity only for SIM active status but not data.. then i might consider yoodo for 2GB monthly at RM12.. i just thinking what else can be cheaper than this..

will credit sharing considere as top up and be excluded from 120 rules tnc?

I remember reading somewhere that it's excluding. Will have to go read their TnC.

I heard no more 28 months validity
Is it true?

I still see it in the app.

Still got in the app.

Its that 1gb data auto renew,
When u DIDNT de-activated manually?