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 OCBC 360 Savings Account - Up to 3.25% Interest !, Get higher interest on your savings acct

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mamamia
post Sep 12 2021, 12:23 PM

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QUOTE(cucikaki @ Sep 12 2021, 01:05 AM)
I requested increase in limit back in Oct 2020, however, rejected as they do not do limit increase at the moment.

So they do have my latest salary and the ratio is somewhere where u mention in the latter la.

I believe that is where the fraud dept coming from la. But I did ask whether paying for family member is prohibited and they say no la.

But banned until year 2999 i believe it's too much la. Meaning I cant do business with them at all and somemore I'm flagged in their system.

I also believe that BNM would not be able to ask them to reconsider as they bluntly reply BNM that their original decision still stand even BNM has explicitly mention to reconsider customer's appeal.

So in my BNM report, the first request was out of the window, but this comes the second request where a specific reason is given instead of 'breach TNC under clause 6 with the bank'.

What they can disclose (after countless calls with the customer service - and yes the CS  that handle my case is super helpful) is that it is tagged to the credit card.

And yes to answer other member in the forum question, I do earn RM2400+/- from the bank annually which I do never pay a single interest to them. On another note, I'm not sure whether it's because of the tabulation of the latest campaign that I join, I won RM50 x 8 weeks - which I did not intent to win since this campaign is pure luck - which might cause the concerned in the first place.

I receive the SMS, however, the money is yet to be credited to my credit card, and upon asking, they say all the winnings is forfeited due to cancellation of the credit card (which I understand on this part)

I also talk to the manager (Elin) in OCBC and she did mention like fraud/money laundering etc. Since my background is also in finance related, I explain what those terms are which she is speechless at the end and can just repeat the Bank decision is final.

at first they say, you are earning RMXXk but your credit card spending is average RM20k per month, which doesn't make sense. this activity is unusual and if you refer to clause 6.4(if im not mistaken) you might falls within one of this.

So I did google what 6.4 in their TnC so i ask which one specifically. She cant disclose but I believe she's hinting at fraud and money laundering.

So my argument for money laundering is that the source of money must be illegal in the first place - only than it can be classify within this.

I ask her how did I make payment every month, is there 'cash via CDM' taken place, the answer is no - all payment were originated from my RHB/SCB account, hence I believe the legitimacy of the fund should be investigate from SCB/RHB. If they are ok with in, since all money source could be trace, they could perform extra work as well to investigate further. I tell her as long not CASH or fund source from overseas account then it should pass their checking.

And as to fraud, I told her that all transactions are to a company incorporated in Malaysia and 3 out 4 of the merchant are BIG CORPORTATION that are well establish. And even they themselves might be even using BOOST/BigPay/ShopeePay at some point in their life.

Fraudulent activities define as activity is deliberately deceitful, dishonest, or untrue. They have made 4 calls to me asking what are the nature of transaction of which I've breakdown to them as
BigPay - RM1,000 per month is for normal spending
Shopee - RM15,000 per month consists of 6 Shopee account for 6 family members which my siblings would pay me back just that using my card to earn cashback
Boost - RM4,999 per month also for 6 family members

Why cant the answer above cannot be accepted. I'm the youngest in the family and I believe others are earning higher than me monthly, and as long no 'business' is involve, im using my card for personal use (which includes family member authorised usage).
*
My wild guess on ur reason and y they do not accept is on the biggest usage, ie Shopee.

The bank can give reason as your explanation is unacceptable as you can always do supplementary card to your family members instead of using ur personal card for all 6 members..

Bigpay & Boost seem to be normal spending to a individual, but 15k for Shopee, ur justification is not acceptable due to above mentioned if I’m one of the officer that review ur case.. but, I think they should give u warning instead of banned straight away or maybe they have been calling u b4 for “verification”?

avinlim
post Sep 12 2021, 01:37 PM

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Wow, daikor... 6 accounts for shopee and 6 for boost ... you nailed it. notworthy.gif notworthy.gif notworthy.gif

I believe they have their reasons to ban special user which they think might be "suspicious".

Do your constantly spending of 20k++ monthly exceed the cc limit they give you? i.e cc limit 15k, you spend 15k and pay back 15k and spend 15k again within the cycle.

This post has been edited by avinlim: Sep 12 2021, 01:38 PM
MGM
post Sep 12 2021, 01:41 PM

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May be it is good to have many cc n split your spend among them than rely on a couple of cc. A couple of times my rebate touched >250 but mostly <100.
avinlim
post Sep 12 2021, 01:48 PM

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QUOTE(MGM @ Sep 12 2021, 01:41 PM)
May be it is good to have many cc n split your spend among them than rely on a couple of cc. A couple of times my rebate touched >250 but mostly <100.
*
Most of the time, I would limit my cc to just one account like shopee and lazada and other reload platform. Seldom will add 1 cc to two or more account, unless my mind become greedy with the "unlimited" cashback. because the risk of getting flag by the cc bank and also the reload platform would increase if using 1 cc to multiple accounts with such amount of reloads.

Still survive for doing so till now.
Nom-el
post Sep 12 2021, 04:27 PM

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QUOTE(syaaron @ Sep 11 2021, 10:24 PM)
happened to me as well but its ambank , no reason given on my account closure just send me a letter out of the blue and ask me to go branch complete the process
well they are the boss afterall , and they can decide whose business to take 
i just move on after that ...  console.gif
*
Did AmBank close your credit card account or savings account or both?



QUOTE(cucikaki @ Sep 12 2021, 01:05 AM)
I requested increase in limit back in Oct 2020, however, rejected as they do not do limit increase at the moment.

So they do have my latest salary and the ratio is somewhere where u mention in the latter la.

I believe that is where the fraud dept coming from la. But I did ask whether paying for family member is prohibited and they say no la.

But banned until year 2999 i believe it's too much la. Meaning I cant do business with them at all and somemore I'm flagged in their system.

I also believe that BNM would not be able to ask them to reconsider as they bluntly reply BNM that their original decision still stand even BNM has explicitly mention to reconsider customer's appeal.

So in my BNM report, the first request was out of the window, but this comes the second request where a specific reason is given instead of 'breach TNC under clause 6 with the bank'.

What they can disclose (after countless calls with the customer service - and yes the CS  that handle my case is super helpful) is that it is tagged to the credit card.

And yes to answer other member in the forum question, I do earn RM2400+/- from the bank annually which I do never pay a single interest to them. On another note, I'm not sure whether it's because of the tabulation of the latest campaign that I join, I won RM50 x 8 weeks - which I did not intent to win since this campaign is pure luck - which might cause the concerned in the first place.

I receive the SMS, however, the money is yet to be credited to my credit card, and upon asking, they say all the winnings is forfeited due to cancellation of the credit card (which I understand on this part)

I also talk to the manager (Elin) in OCBC and she did mention like fraud/money laundering etc. Since my background is also in finance related, I explain what those terms are which she is speechless at the end and can just repeat the Bank decision is final.

at first they say, you are earning RMXXk but your credit card spending is average RM20k per month, which doesn't make sense. this activity is unusual and if you refer to clause 6.4(if im not mistaken) you might falls within one of this.

So I did google what 6.4 in their TnC so i ask which one specifically. She cant disclose but I believe she's hinting at fraud and money laundering.

So my argument for money laundering is that the source of money must be illegal in the first place - only than it can be classify within this.

I ask her how did I make payment every month, is there 'cash via CDM' taken place, the answer is no - all payment were originated from my RHB/SCB account, hence I believe the legitimacy of the fund should be investigate from SCB/RHB. If they are ok with in, since all money source could be trace, they could perform extra work as well to investigate further. I tell her as long not CASH or fund source from overseas account then it should pass their checking.

And as to fraud, I told her that all transactions are to a company incorporated in Malaysia and 3 out 4 of the merchant are BIG CORPORTATION that are well establish. And even they themselves might be even using BOOST/BigPay/ShopeePay at some point in their life.

Fraudulent activities define as activity is deliberately deceitful, dishonest, or untrue. They have made 4 calls to me asking what are the nature of transaction of which I've breakdown to them as
BigPay - RM1,000 per month is for normal spending
Shopee - RM15,000 per month consists of 6 Shopee account for 6 family members which my siblings would pay me back just that using my card to earn cashback
Boost - RM4,999 per month also for 6 family members

Why cant the answer above cannot be accepted. I'm the youngest in the family and I believe others are earning higher than me monthly, and as long no 'business' is involve, im using my card for personal use (which includes family member authorised usage).
*
I agree that it is too much for them to blacklist you forever. It is like they would not want to have anything to do with you anymore. It is as if you have done something really bad. Fraud is a serious allegation. They cannot even prove it. On the other hand, you can prove to them otherwise but they are not willing to investigate further. Often times, the consumers know more about these things than the bank staff but they are ignored nevertheless. OCBC is really arrogant in their reply to BNM even though BNM had asked them to reconsider. Other bank would have pretended to do something but the outcome would usually be the same.


QUOTE(MGM @ Sep 12 2021, 01:41 PM)
May be it is good to have many cc n split your spend among them than rely on a couple of cc. A couple of times my rebate touched >250 but mostly <100.
*
It is a good idea to have multiple credit cards and bank accounts. Imagine what a nightmare it would be if the bank suddenly decided to close all your credit cards and bank accounts if you only have accounts with one bank.
syaaron
post Sep 13 2021, 02:38 PM

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QUOTE(Nom-el @ Sep 12 2021, 04:27 PM)
Did AmBank close your credit card account or savings account or both?
I only have savings account with them at that time


avinlim
post Sep 13 2021, 05:56 PM

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QUOTE(syaaron @ Sep 13 2021, 02:38 PM)
I only have savings account with them at that time
*
You just open an account with them and without doing anythg on your account. Then they suddenly close your account?
Leroi2x
post Sep 14 2021, 08:09 AM

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QUOTE(Deathscythe@@ @ Sep 9 2021, 02:01 PM)
RM0.00 OCBC: You've spent on your OCBC Card. Continue spending cumulative RM90,000 & stand to get an ACER Chromebook. Til 6 Oct 2021. T&C www.ocbc.com.my/ACER
anyone received the SMS from OCBC?
It seems like RM90k spent with a chance to win a low end laptop around rm 1400 to 1500 ?
https://www.senheng.com.my/acer-chromebook-...ASABEgLsfPD_BwE
Seems not so worth it. RM 90K is not a small amount also. Is it a typo? LOL doh.gif
*
I received sms but mine is 10k , prize was a cheap samsung tab , range like rm600+- , with also 3 unit fcfs
Which i think should be fully allocated yet they still sms me

QUOTE(cucikaki @ Sep 12 2021, 01:05 AM)
I requested increase in limit back in Oct 2020, however, rejected as they do not do limit increase at the moment.

So they do have my latest salary and the ratio is somewhere where u mention in the latter la.

I believe that is where the fraud dept coming from la. But I did ask whether paying for family member is prohibited and they say no la.

But banned until year 2999 i believe it's too much la. Meaning I cant do business with them at all and somemore I'm flagged in their system.

I also believe that BNM would not be able to ask them to reconsider as they bluntly reply BNM that their original decision still stand even BNM has explicitly mention to reconsider customer's appeal.

So in my BNM report, the first request was out of the window, but this comes the second request where a specific reason is given instead of 'breach TNC under clause 6 with the bank'.

What they can disclose (after countless calls with the customer service - and yes the CS  that handle my case is super helpful) is that it is tagged to the credit card.

And yes to answer other member in the forum question, I do earn RM2400+/- from the bank annually which I do never pay a single interest to them. On another note, I'm not sure whether it's because of the tabulation of the latest campaign that I join, I won RM50 x 8 weeks - which I did not intent to win since this campaign is pure luck - which might cause the concerned in the first place.

I receive the SMS, however, the money is yet to be credited to my credit card, and upon asking, they say all the winnings is forfeited due to cancellation of the credit card (which I understand on this part)

I also talk to the manager (Elin) in OCBC and she did mention like fraud/money laundering etc. Since my background is also in finance related, I explain what those terms are which she is speechless at the end and can just repeat the Bank decision is final.

at first they say, you are earning RMXXk but your credit card spending is average RM20k per month, which doesn't make sense. this activity is unusual and if you refer to clause 6.4(if im not mistaken) you might falls within one of this.

So I did google what 6.4 in their TnC so i ask which one specifically. She cant disclose but I believe she's hinting at fraud and money laundering.

So my argument for money laundering is that the source of money must be illegal in the first place - only than it can be classify within this.

I ask her how did I make payment every month, is there 'cash via CDM' taken place, the answer is no - all payment were originated from my RHB/SCB account, hence I believe the legitimacy of the fund should be investigate from SCB/RHB. If they are ok with in, since all money source could be trace, they could perform extra work as well to investigate further. I tell her as long not CASH or fund source from overseas account then it should pass their checking.

And as to fraud, I told her that all transactions are to a company incorporated in Malaysia and 3 out 4 of the merchant are BIG CORPORTATION that are well establish. And even they themselves might be even using BOOST/BigPay/ShopeePay at some point in their life.

Fraudulent activities define as activity is deliberately deceitful, dishonest, or untrue. They have made 4 calls to me asking what are the nature of transaction of which I've breakdown to them as
BigPay - RM1,000 per month is for normal spending
Shopee - RM15,000 per month consists of 6 Shopee account for 6 family members which my siblings would pay me back just that using my card to earn cashback
Boost - RM4,999 per month also for 6 family members

Why cant the answer above cannot be accepted. I'm the youngest in the family and I believe others are earning higher than me monthly, and as long no 'business' is involve, im using my card for personal use (which includes family member authorised usage).
*
How long you been earn this 200+ cb ? Consistent more than a year?
My last year spending should be more than 240k but luckily they dint not kacau me ,might bcox i using A different card type which giving low cash back
Now see ur case ,make me not dare to spend with this card ...

This post has been edited by Leroi2x: Sep 14 2021, 08:10 AM
avinlim
post Sep 14 2021, 08:12 AM

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QUOTE(Leroi2x @ Sep 14 2021, 08:09 AM)
I received sms but mine is 10k , prize was a cheap samsung tab , range like rm600+- , with also 3 unit fcfs
Which i think should be fully allocated yet they still sms me
How long you been earn this 200+ cb ? Consistent more than a year?
My last year spending should be more than 240k but luckily they dint not kacau me ,might bcox i using A different card type which giving low cash back
Now see ur case ,make me not dare to spend with this card ...
*
"Normal spending" should be fine.
Deathscythe@@
post Sep 14 2021, 09:57 AM

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why OCBC will flagged the card? As long as there is usage will be fine.. They suppose to block certain merchants that often used by user instead of blacklist their customer..
avinlim
post Sep 14 2021, 10:39 AM

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QUOTE(Deathscythe@@ @ Sep 14 2021, 09:57 AM)
why OCBC will flagged the card? As long as there is usage will be fine.. They suppose to block certain merchants that often used  by user instead of blacklist their customer..
*
I would say it is very rare case. Only targeted to particular user whose with very "extreme" activities. E.g extreme numbers of transaction & transaction amount. 99% users wont be affected.

There was a case that one user abuse her personal cc to company spending to gain points and resulted on all the points being forfeited by bank.

This post has been edited by avinlim: Sep 14 2021, 10:44 AM
cucikaki
post Sep 14 2021, 10:57 AM

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QUOTE(Leroi2x @ Sep 14 2021, 08:09 AM)
I received sms but mine is 10k , prize was a cheap samsung tab , range like rm600+- , with also 3 unit fcfs
Which i think should be fully allocated yet they still sms me
How long you been earn this 200+ cb ? Consistent more than a year?
My last year spending should be more than 240k but luckily they dint not kacau me ,might bcox i using A different card type which giving low cash back
Now see ur case ,make me not dare to spend with this card ...
*
Since oct 2019. All personal spending not company spending.
Deathscythe@@
post Sep 14 2021, 11:05 AM

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QUOTE(avinlim @ Sep 14 2021, 10:39 AM)
I would say it is very rare case. Only targeted to particular user whose with very "extreme" activities. E.g extreme numbers of transaction & transaction amount. 99% users wont be affected.

There was a case that one user abuse her personal cc to company spending to gain points and resulted on all the points being forfeited by bank.
*
But the bank should just block the merchant of that user card only instead of blacklist especially if there is no late payment or delay issue since there is the credit limit? OCBC should honour the cashback and to notify the user or block certain user.. It is completely no fair.. perhaps can keep complaint to BNM about it.

Especially if they have such a high spending campaign, then block/blacklist their customer? That will be a very good argument to be raised to BNM I believe..

This post has been edited by Deathscythe@@: Sep 14 2021, 11:42 AM
SUSxander83
post Sep 14 2021, 01:48 PM

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QUOTE(Leroi2x @ Sep 14 2021, 08:09 AM)
I received sms but mine is 10k , prize was a cheap samsung tab , range like rm600+- , with also 3 unit fcfs
Which i think should be fully allocated yet they still sms me
How long you been earn this 200+ cb ? Consistent more than a year?
My last year spending should be more than 240k but luckily they dint not kacau me ,might bcox i using A different card type which giving low cash back
Now see ur case ,make me not dare to spend with this card ...
*
I doubt the OCBC but Shopee should be the one raised to OCBC to blocked the user from spending

The problem is Shopee has no power other than block8ng or blacklist the accounts but due IC verification and the accounts are tagged to cardholder hence they raised the issue to OCBC to check on this extreme spending rclxms.gif
Deathscythe@@
post Sep 14 2021, 02:15 PM

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QUOTE(xander83 @ Sep 14 2021, 01:48 PM)
I doubt the OCBC but Shopee should be the one raised to OCBC to blocked the user from spending

The problem is Shopee has no power other than block8ng or blacklist the accounts but due IC verification and the accounts are tagged to cardholder hence they raised the issue to OCBC to check on this extreme spending  rclxms.gif
*
Yes, then Bank should block Shopee and not blacklist their own customers a....
C_ST
post Sep 14 2021, 02:17 PM

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Could u recall that... Did OCBC side? or Maybe those Merchant side did previously give u 'warning' before on ur these transactions? Either a obvious email/call warning or maybe in-app notification. If yes, then maybe they treat it as - warning issued, customer no obey, report & block! Like xander83 say, maybe is the merchant(s) that is the one that reported, only bank open file to check into ur account. And since u r not a big customer to them (as more like u r earning the rewards from them rather than giving them business), so they rather just lose u this customer rather than going through a big round of AMLA process.

Dont think BNM will side u, since bank did not do anything against the policies (they just lack of humanity, which is not against the law).


Btw, maybe ur request to increased Credit Card limit is the Reg Flag event that trigger such whole case. The bank have been compromising to ur spending habit (which in fact already a bit over), but they just let it go on since nth happen. But as u requested higher limit, means there will be even higher transactions in future, which is much more higher than the average spending pattern for such an income...
SUSxander83
post Sep 14 2021, 02:21 PM

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QUOTE(Deathscythe@@ @ Sep 14 2021, 02:15 PM)
Yes, then Bank should block Shopee and not blacklist their own customers a....
*
Banks can’t block Shopee because if they do that it means blocking payment gateway which affect other users doh.gif

The reason why OCBC is because the users is spending on multiple accounts with the same online merchant consistently which is why Shopee should have only blocked the users from using the account itself

Trying to do that consistently on TnG you might get yourself in trouble
DragonReine
post Sep 14 2021, 02:49 PM

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QUOTE(Deathscythe@@ @ Sep 14 2021, 11:05 AM)
But the bank should just block the merchant of that user card only instead of blacklist especially if there is no late payment or delay issue since there  is the credit limit? OCBC should  honour the cashback and to notify  the user or block certain user.. It  is completely no fair.. perhaps can keep complaint to BNM about it.

Especially if they have such a high spending campaign, then block/blacklist their customer? That will be a very good argument to be raised to BNM I believe..
*
By letter of law and cardmember agreement, bank can terminate relationship with cardmember without assigning reason. https://www.ocbc.com.my/personal-banking/Ca...reement_BI.html

Unfortunately laws and agreements are intended to protect banks from the possibility of being used for money laundering/fraud and from defaulters, so cases like yours which your card spending greatly exceeds bank's assessment of your repayment capability based on your actual lawful declared income, banks can just cut the relationship if they don't feel you're a "safe" customer.

To you, you trust your family/friends will repay you, but from banks biz perspective, the source of funds cannot be verified as "yours", and in the event you default and unable to pay your card, they cannot guarantee that they'll be able to retrieve your funds (and they also cannot check whether your friends/family source of funds is legally earned), so sounds like in this case bank decided to take the conservative route and cut ties.

Businesses like banks operate on "better safe than sorry", so you "let card shared by 6 people's spending" is going against most credit card agreements that your card is for your exclusive use LOL

This post has been edited by DragonReine: Sep 14 2021, 06:45 PM
avinlim
post Sep 14 2021, 10:25 PM

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QUOTE(Deathscythe@@ @ Sep 14 2021, 02:15 PM)
Yes, then Bank should block Shopee and not blacklist their own customers a....
*
Shopee also their customer. In fact, bigger customer compare to individual.
Deathscythe@@
post Sep 15 2021, 09:13 AM

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QUOTE(avinlim @ Sep 14 2021, 10:25 PM)
Shopee also their customer. In fact, bigger customer compare to individual.
*
I meant to block that specific user. I think the bank can do it. Long time ago, my other bank credit card was blocked for TnG transactions due to auto reload (set too low). Upon calling them, then the following transactions can pass through without issue

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