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Digi Fans Club & Enquiries V10, Always the smarter choice
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RotiPrata
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Sep 29 2016, 03:12 AM
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Getting Started

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QUOTE(jack2001 @ Sep 28 2016, 11:43 PM) Digi in my experience has the widest 4G and 3G in East Malaysia, your mileage may vary tho  Speed wise Maxis No1, Digi is a bit congested. Ahh, okay, thanks. How about the overall coverage in the whole Malaysia e.g Kelantan,Terengganu,Pahang,Penang,Johor etc? How does Digi compares to Celcom?
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TSjack2001
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Sep 29 2016, 06:29 AM
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QUOTE(RotiPrata @ Sep 29 2016, 03:12 AM) Ahh, okay, thanks. How about the overall coverage in the whole Malaysia e.g Kelantan,Terengganu,Pahang,Penang,Johor etc? How does Digi compares to Celcom? That I can't tell you as I don't go them often, but I can tell you that Digi is pretty good at Penang, much stronger 4G coverage than Celcom. Speed if you are lucky with LTE-A you can get over 100MBps, but that is usually quite rare.
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cucubud
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Sep 29 2016, 07:52 AM
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QUOTE(crusher @ Sep 28 2016, 01:48 PM) Their second level of customer service agent called me up today too. They agreed to waive for this time ON GOODWILL BASIS. Wtf?! As if we beg for waive now. The problem is each time you switch sim card (good luck to those travelling alot) / remove your sim to active your imsg / any usage of imsg or facetime - YOU WILL BE CHARGE RM0.50 each time. His reason gave me is I have to suck it up. If dont like can complain to SKMM or CFM. Which mean no solution from them. Dafuq In the Message menu, did you turn ON the Send as SMS? Send as SMS when iMessage is unavailable. Carrier messaging rates may apply. Turn it OFF and test.
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YoungMan
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Sep 29 2016, 08:15 AM
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QUOTE(RotiPrata @ Sep 29 2016, 12:35 AM) Hi, how good is digi coverage in East Malaysia compared to celcom for 3g/2g? I'm pretty sure celcom and maxis has better 4g coverage in East Malaysia atm but im not sure about 3g/2g  thinking of moving over to digi now but not so sure about the coverage  If you don't mine, which I always tell people, get a prepaid sim and test in your area. Because speaking about east Malaysia, some area might achieve differently compare to others. Don't have to use for long, perhaps few days or 1 or 2 weeks is enough for you to judge.
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RotiPrata
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Sep 29 2016, 08:25 AM
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Getting Started

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QUOTE(jack2001 @ Sep 29 2016, 06:29 AM) That I can't tell you as I don't go them often, but I can tell you that Digi is pretty good at Penang, much stronger 4G coverage than Celcom. Speed if you are lucky with LTE-A you can get over 100MBps, but that is usually quite rare. Okay, thanks. QUOTE(YoungMan @ Sep 29 2016, 08:15 AM) If you don't mine, which I always tell people, get a prepaid sim and test in your area. Because speaking about east Malaysia, some area might achieve differently compare to others. Don't have to use for long, perhaps few days or 1 or 2 weeks is enough for you to judge. True, will try it, thanks.
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crusher
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Sep 29 2016, 08:49 AM
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QUOTE(cucubud @ Sep 29 2016, 07:52 AM) In the Message menu, did you turn ON the Send as SMS? Send as SMS when iMessage is unavailable. Carrier messaging rates may apply. Turn it OFF and test. Never ON it before.
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UntilUComeBack
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Sep 29 2016, 09:30 AM
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u jus RM 3.00 i kena this month RM 45.00 mang.
maybe because i keep aeroplane mode? so bila on data kena again?
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cucubud
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Sep 29 2016, 10:01 AM
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QUOTE(crusher @ Sep 29 2016, 08:49 AM) QUOTE(UntilUComeBack @ Sep 29 2016, 09:30 AM) u jus RM 3.00 i kena this month RM 45.00 mang. maybe because i keep aeroplane mode? so bila on data kena again? Sorry to hear that. This is really sad. Suppose to be free but kena charged for it.
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Chrono-Trigger
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Sep 29 2016, 10:05 AM
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QUOTE(UntilUComeBack @ Sep 29 2016, 09:30 AM) u jus RM 3.00 i kena this month RM 45.00 mang. maybe because i keep aeroplane mode? so bila on data kena again? the trick is , when you get the message (facetime activation- carrier may charge for this ) , just press cancel. you can still use facetime or imessage with email id, but not your handphone number.
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UntilUComeBack
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Sep 29 2016, 10:08 AM
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QUOTE(cucubud @ Sep 29 2016, 10:01 AM) Sorry to hear that. This is really sad. Suppose to be free but kena charged for it. yeah. CS Digi say because our mistake. not them QUOTE(Chrono-Trigger @ Sep 29 2016, 10:05 AM) the trick is , when you get the message (facetime activation- carrier may charge for this ) , just press cancel. you can still use facetime or imessage with email id, but not your handphone number. using email is so... not good idea for me. yeah, should be press cancel but sometimes jus fast2 press oke.
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cucubud
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Sep 29 2016, 10:45 AM
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QUOTE(Chrono-Trigger @ Sep 29 2016, 10:05 AM) the trick is , when you get the message (facetime activation- carrier may charge for this ) , just press cancel. you can still use facetime or imessage with email id, but not your handphone number. You can set Facetime and imessage with email id but when people imessage you, they will imessage you on your mobile number. When you reply, will it be from email id or mobile number?
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kenlui
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Sep 29 2016, 12:20 PM
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I just called digi to enquire about the facetime/imsg charges.
The guy told me it is not waivable, and the only way to solve this issue is to turn facetime/imsg off on my phone. Ridiculous isnt it?
And he told me everytime I restart my phone i'll be charged. As far as I'm concern, only when we change sim cards right? He further explained that other telcos does not charge as they do not have this IDD sms thing enabled by default which sounds like a full load of crap to me. Since it's RM0.50 i'll just ignore it for now.
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SUSraynman
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Sep 29 2016, 12:29 PM
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QUOTE(kenlui @ Sep 29 2016, 12:20 PM) I just called digi to enquire about the facetime/imsg charges. The guy told me it is not waivable, and the only way to solve this issue is to turn facetime/imsg off on my phone. Ridiculous isnt it? And he told me everytime I restart my phone i'll be charged. As far as I'm concern, only when we change sim cards right? He further explained that other telcos does not charge as they do not have this IDD sms thing enabled by default which sounds like a full load of crap to me. Since it's RM0.50 i'll just ignore it for now. At what price point will you stop ignoring it?
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crusher
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Sep 29 2016, 01:27 PM
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QUOTE(Chrono-Trigger @ Sep 29 2016, 10:05 AM) the trick is , when you get the message (facetime activation- carrier may charge for this ) , just press cancel. you can still use facetime or imessage with email id, but not your handphone number. QUOTE(kenlui @ Sep 29 2016, 12:20 PM) I just called digi to enquire about the facetime/imsg charges. The guy told me it is not waivable, and the only way to solve this issue is to turn facetime/imsg off on my phone. Ridiculous isnt it? And he told me everytime I restart my phone i'll be charged. As far as I'm concern, only when we change sim cards right? He further explained that other telcos does not charge as they do not have this IDD sms thing enabled by default which sounds like a full load of crap to me. Since it's RM0.50 i'll just ignore it for now. For my case, I already lodged report to CFM & SKMM. Lets see what they reply on this.
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OKLY
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Sep 29 2016, 01:44 PM
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The Penguin Vader
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Maxis - Spotify Premium case Digi - FaceTime/iMessage charges case Celcom - Below par network performance So now all big three got their own issues.
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YoungMan
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Sep 29 2016, 02:18 PM
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QUOTE(crusher @ Sep 29 2016, 02:27 PM) For my case, I already lodged report to CFM & SKMM. Lets see what they reply on this. Is this charge under SMS or data? My prepaid campus use to have this RM0.50 charge everyday although I turn off mobile data. To get rid of it I need t subscribe to some data plan, and it will not charge for the subscription period. I use to complain and request for refund, but they never mention anything about FaceTime/imessage. However lately the charge is gone after I subscribe digi IIC. This post has been edited by YoungMan: Sep 29 2016, 02:19 PM
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Chrono-Trigger
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Sep 29 2016, 02:21 PM
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QUOTE(OKLY @ Sep 29 2016, 01:44 PM) Maxis - Spotify Premium case Digi - FaceTime/iMessage charges case Celcom - Below par network performance So now all big three got their own issues.  spotify - not an issue for me because we all know spotify premium isn't free and maxis only gives it as promotional basis but digi charges for facetime / imessage activation isn't cool because it's part and parcel of iphone feature. the very least they can do, is to waive the sms charge for people who bought iphone from them and under contract. and they need to put this sms charge in their fine print before signup customers for iphone This post has been edited by Chrono-Trigger: Sep 29 2016, 02:22 PM
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UntilUComeBack
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Sep 29 2016, 02:37 PM
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QUOTE(kenlui @ Sep 29 2016, 12:20 PM) I just called digi to enquire about the facetime/imsg charges. The guy told me it is not waivable, and the only way to solve this issue is to turn facetime/imsg off on my phone. Ridiculous isnt it? And he told me everytime I restart my phone i'll be charged. As far as I'm concern, only when we change sim cards right? He further explained that other telcos does not charge as they do not have this IDD sms thing enabled by default which sounds like a full load of crap to me. Since it's RM0.50 i'll just ignore it for now. no choice. i already turn off that imassage function. kena 1time RM 0.50 , didnt say anything. this month kena RM 45.00 ,
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Chrono-Trigger
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Sep 29 2016, 02:53 PM
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QUOTE(UntilUComeBack @ Sep 29 2016, 02:37 PM) no choice. i already turn off that imassage function. kena 1time RM 0.50 , didnt say anything. this month kena RM 45.00 ,  well you can change to maxis , they don't charge for facetime/imessage activation  i first noticed the 50 sen charge when i use prepaid , 4)3' when i convert to postpaid iphone, i was told by digi staff that they do charge for imessage activation. so now i only use my email as facetime / imessage ID. other than that not much complain on digi. still a good telco. has anyone here written in to digi to highlight the issue? This post has been edited by Chrono-Trigger: Sep 29 2016, 03:00 PM
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crusher
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Sep 29 2016, 04:58 PM
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QUOTE(OKLY @ Sep 29 2016, 01:44 PM) Maxis - Spotify Premium case Digi - FaceTime/iMessage charges case Celcom - Below par network performance So now all big three got their own issues.  Spotify not an issue, but more to their pricing strategy. QUOTE(Chrono-Trigger @ Sep 29 2016, 02:53 PM) well you can change to maxis , they don't charge for facetime/imessage activation  i first noticed the 50 sen charge when i use prepaid , 4)3' when i convert to postpaid iphone, i was told by digi staff that they do charge for imessage activation. so now i only use my email as facetime / imessage ID. other than that not much complain on digi. still a good telco. has anyone here written in to digi to highlight the issue? Wrote in already but they said they cant do much.
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