Quite smart of DiGi to play along the lines of 10GB total data, just give more of all-day data and less of extra weekend data to have a slight advantage over Celcom.

Some advantages Celcom still has over DiGi:
1) After exceeding quota, Celcom is throttled while DiGi totally cuts you off (based on their FAQ).
2) Celcom's quota topup is valid until next billing cycle while DiGi has a pretty short validity (usually 7 days).

If my prepaid have the IDD free basic internet, I am not entitled for the free internet upon reload?

I reloaded RM10 and supposed to get the free 300MB, but when I try to redeem at *888*1# it says "please reload/subscribe before redeeming".

Only for the first 6 months.

Network upgrade (replacement of equipment) exercise coming soon for blue.

This post has been edited by OKLY: Apr 29 2016, 09:21 PM

It is already late but then again better late than never. Also the partners Ericsson and Huawei seems to be a good choice, DiGi went with ZTE.

Without a valid reason (like upgrading or faulty SIM), it will likely fall under Lost & Stolen as the reason of replacing the SIM and hence the charge.

When will DiGi ever give free basic Internet for postpaid users upon exceeding quota usage? Also, even if there's no plan to give unlimited SMS, at least bundle it up with some free SMS would be good too.

But seems like they are not interested to do so for their new plans. If their topup quota has longer validity then it's fine but most of it are only valid for 7 days.

How's your experience with DiGi's network?

Looks promising. Now if only they can simplify their plans. DiGi is probably the only telco now that has so many different variants of their postpaid plans (even their prepaid too).

How are you liking DiGi's network?

Should be network issue especially if you're on 4G. The phone has to revert back to 3G when there's an incoming call and if it fails to change to 3G then you won't receive the incoming call. Happens on Celcom as well. When the telco launches VoLTE then this kind of problem should be rare.

From another point of view, they are not entirely wrong either for using the term "unlimited". Basically many telcos are using it to state that you will be connected to the Internet even after finishing up your quota. Usually there will be a fineprint to mention that there will be a certain amount of GB of high-speed Internet and after exceeding this quota then the speed will be reduced.

They will only be wrong if they advertise as "unlimited high speed Internet".

Free data usage when streaming on music apps.

Full list of apps covered:
http://new.digi.com.my/apps/music-freedom

No, it does not cover subscription fee. It only gives you free mobile data usage when streaming.

Where did they use the term unlimited for basic internet?

This post has been edited by OKLY: May 19 2016, 01:45 PM

Where did they advertise with unlimited basic Internet? I'm trying to spot out the error as well.

Now I'm getting to understand what you were trying to say.

Ya need DiGi to clarify clearly on the basic internet.

The basic internet TnC that you gave the link previously I believe was on the free basic internet (for peak hours) given to Smart Prepaid users. So yes that one definitely got a quota which is why they did not state "unlimited free basic internet" when selling Smart Prepaid plan.

However the case that is not clear is with the unlimited internet given for 1am-7am. Yes there is a 15GB quota for this. However, I think basic internet at 64kbps when used between 1am-7am is unlimited. If after finishing 15GB of data for 1am-7am they block off all Internet usage then yes clearly DiGi is wrong for using the term unlimited. I wonder if anyone can clarify.

ADD: Just saw your sample conversation with DiGi, I think the staff might have misunderstood.

Free basic internet 64kbps at 7.01am-12.59am = 500MB

Basic internet 64kbps at 1.00am-7.00am = unlimited

But then again I'm no representative from DiGi so I cannot confirm this.

This post has been edited by OKLY: May 19 2016, 03:05 PM

Where you heard about this?