If my RS is not working with my Maxis 3G in my area, do you think I could call CS and complain? Will they even do anything about it?
Of course you could. There is nothing *technically* wrong with RS...its like any other http websites. The only ones you can't report is p2p/bittorent.
Hello,
we are monitoring our system constantly and we do not have other customers
with the same problems using our service.
Please check all your network elements and configurations. It happens often
that the problems you experience are only results of filters, proxy server,
router or firewall rules on your or on your internet service provider side.
Probably the reason for your problem is the connection between your computer
and the Internet Service Provider.
We are not able to troubleshoot other networks. We can fix problems only in
our network. The servers are up and
running and the internet connections have enough capacity to handle the
requests.
Please contact your provider to let him check if the path to RapidShare.com is
working.
Keep in mind that if you can reach us via ICMP (ping), then you should also be
able to reach us on port 80 (http://). If it is not so, there must be
somewhere a filter. We have not applied any filter on HTTP (Port 80).
It is also possible that we block your IP-address because denial of service
attacks from your IP-address.
If you have contacted your provider and they could not solve the problem,
please let us know your IP-address so that we can check if it is blocked.
Thank you for your understanding.
Best regards,
Jeremy
RapidShare Support
RapidShare AG
Gewerbestrasse 6
6330 Cham
Switzerland
Tel: +41 41 748 78 80
Fax: +41 41 748 78 99
Web:
http://www.rapidshare.comEmail: support@rapidshare.com
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