Ok thanks for the info. I don't use hypptv as well but I'm planning to cancel my Astro that's why want to give them a try haha

enjoying 30 Mbps today, yahoo ~ coming from VIP 10 (previously from VIP 5) ~

if you call and ask for the package, they will not allow you to retain the free call ~
if hypptv box is broken, call 100 and technician will come and check, believe if really need to replace then you might need to bear the cost. this is what the TM sales person told me.
you may try your luck by logging a inquiry at occ.unifi mention that some sales person call you for upgrade, ask them contact you again ~ (this can retain the free call, will confirm on next billing date)

If you walk in to TMpoint, you will not get your free calls anymore.

Only by calling 100, you may ask for it

Guys, does TM technician need to drill hole to my wall if I upgrade my broadband from Streamyx 4Mbps to Unifi VIP 20? Or they will use my existing RJ11 telephone port and make some system adjustment will do?
Thanks

anyone here cant reach full speed of 30Mbps when downloading using IDM /torrent?

currently using 30Mbps unifi,upgraded from VIP10 ..speed test got full 30Mbps but when downloading can get max 17Mbps

if landed then will not use back existing phone port, need to install new cable and may need to drill hole but sometime not necessary you have to work out with the technician visit your place

if high rise building then have to use back existing phone port, will not drill anything or install new cable

landed can keep existing phone number at 0 cost (no monthly rental for this number unless you use it to call out then will be charge normal rate as usual) and unifi give u one more phone number (VOIP)

high rise will have to surrender existing phone number and you only have new phone number (VOIP)

This post has been edited by vez: Sep 20 2015, 12:11 PM

Alright,cool...thanks bro!

Here also using 30Mbps. It's been like that since last week. Your 17Mbps is considering good already. Mine sometimes got only 5-10Mbps.

Speedtest is good. Youtube 1080p running smooth. But download is bad. Suspecting that TM is messing up the international routing.

Thanks

guys i want to ask,
can i upgrade my unifi from 5mbps to 30mbps , but i dont want to change the router ??? thats mean no installation , just change directly from the setting? can i??

No visit by TM technician/installer is required for upgrading UniFi packages. They just change your account settings in their system. All you need to do is to reboot your router after your upgrade is confirmed.

so thats mean , TM technician must to come to my house and setting a new one ??

what's so hard to understand ?
you DONT need to change anything from your end as TM will change settings from their system.NOBODY is needed to be at your home to change anything
you just need to restart your router once you got the upgrade confirmation

This post has been edited by buyoq: Sep 20 2015, 02:45 PM

anyone experiencing packet loss with unifi lately quite bad with mine

okay got it now, thanks and sorry , just asking question

lol.no hard feeling lah.not even mad/angry at all

But you sounded like it when you asked the first question. I got the same vibe.

Two days look laggy. Hope for complaint and fixes.

Guys, sorry for another questions which I forgot to ask earlier.
Will there be any charges if I apply Unifi VIP 20 but later I cancel the application when technician found out that they will need to drill my wall to upgrade wires?