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 Taobao Global Direct Shipping - experiences?, The good and the bad

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alucard89
post Dec 13 2016, 06:49 AM

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QUOTE(Eddy924 @ Dec 12 2016, 11:30 PM)
i certainly know my consolidate price might cheaper, just worry for 2 pair of shoes which pack in boxes, where they will count on count differently for shoe box size  cry.gif
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Which consolidate service you're using? Probably not expensive as you might think, if you're using dex
You can expect using around 0.65 to +1kg
Or just ask the seller the weight for parcel
Eddy924
post Dec 14 2016, 10:15 PM

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QUOTE(alucard89 @ Dec 13 2016, 06:49 AM)
Which consolidate service you're using? Probably not expensive as you might think, if you're using dex
You can expect using around 0.65 to +1kg
Or just ask the seller the weight for parcel
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finally I choose using agent instead, since they can help repack and slightly (very little, at least) cheaper on shipping fees
wongchong
post Dec 17 2016, 01:13 AM

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QUOTE(Eddy924 @ Dec 14 2016, 10:15 PM)
finally I choose using agent instead, since they can help repack and slightly (very little, at least) cheaper on shipping fees
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Which agent you choose to use?
lsl640
post Dec 19 2016, 11:18 PM

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received my parcel in 6 days time from payment of shipping fee to malaysia, not too bad
ChuanHong
post Dec 21 2016, 12:05 AM

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Dex is way too slow. I bought my item before 12.12.. 13 Dec reached Malaysia, until now i haven't receive my parcel yet.

This post has been edited by ChuanHong: Dec 21 2016, 01:51 PM
alucard89
post Dec 21 2016, 12:54 PM

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QUOTE(ChuanHong @ Dec 21 2016, 12:05 AM)
Dex is way too slow. I bought my item before 12.12.. 13 Dec reached Malaysia, until now i haven't receive my parcel yet.
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Not really dex fault, it's the local courier at your place that keeps delaying your parcel.
You might need to go to gdex office in your area, not abx
Might be wise to remove your tracking no here

This post has been edited by alucard89: Dec 21 2016, 01:11 PM
ChuanHong
post Dec 21 2016, 01:53 PM

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QUOTE(alucard89 @ Dec 21 2016, 12:54 PM)
Not really dex fault, it's the local courier at your place that keeps delaying your parcel.
You might need to go to gdex office in your area, not abx
Might be wise to remove your tracking no here
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yeah.. thanks for your advise..

just notice gdex holding my parcel.. worst part is nobody to take the call from me.. no matter how many attempt of calls.. office hours is crashed with their gdex office hours.. i dont know how.. managed to call GDEX HQ customer service, but he said will check with branch.. too bad, no response back to me..
Manufacture
post Dec 23 2016, 10:57 PM


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encountered some problem here guys.

I have placed my order with one seller, total of 4 items, it was sent on two different tracking numbers. So one package got damaged and was returned to the seller. Seller replaced the item for me and resent with a new tracking code. So the question is how do i contact the forwarder to inform them of the new tracking number?

I am using dex-i shipping. all of my items have reached the warehouse except for the replacement item
17:01:08 安庆市 安徽安庆公司-已发往-安徽安庆中转部

icon_question.gif limited chinese proficiency.
您的包裹(异常) < i clicked on this at 物流详情 and was redirected to a page. seen a aliwangwang logo beside 递壹时-ABX but it's not lit in blue. does this mean customer service isnt available at the current moment?


Eddy924
post Dec 24 2016, 08:40 PM

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QUOTE(wongchong @ Dec 17 2016, 01:13 AM)
Which agent you choose to use?
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I'm yiton service, quite responsive, help to repack stuff to avoid higher shipping fees BIG BIG thumbup.gif
alucard89
post Dec 24 2016, 09:31 PM

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QUOTE(Manufacture @ Dec 23 2016, 10:57 PM)
encountered some problem here guys.

I have placed my order with one seller, total of 4 items, it was sent on two different tracking numbers. So one package got damaged and was returned to the seller. Seller replaced the item for me and resent with a new tracking code. So the question is how do i contact the forwarder to inform them of the new tracking number?

I am using dex-i shipping. all of my items have reached the warehouse except for the replacement item
17:01:08 安庆市 安徽安庆公司-已发往-安徽安庆中转部

icon_question.gif limited chinese proficiency.
您的包裹(异常) < i clicked on this at 物流详情 and was redirected to a page. seen a aliwangwang logo beside 递壹时-ABX but it's not lit in blue. does this mean customer service isnt available at the current moment?
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Try clicking on the tab next to it

Attached Image



wongchong
post Dec 25 2016, 03:18 AM

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QUOTE(Eddy924 @ Dec 24 2016, 08:40 PM)
I'm yiton service, quite responsive, help to repack stuff to avoid higher shipping fees BIG BIG thumbup.gif
*
What is the differences between this service and we ask the seller to directly sent to us?
Thanks.
Eddy924
post Dec 25 2016, 07:25 AM

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QUOTE(wongchong @ Dec 25 2016, 03:18 AM)
What is the differences between this service and we ask the seller to directly sent to us?
Thanks.
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I'm not a frequent shopper at Taobao. But from my experience tell buying directly from Taobao are expected for higher shipping (either consolidate or direct shipping) if you bought more items. From agent shipping fee are relatively lower , but the currency might be mark-up a bit (it doesn't matter for me).
alucard89
post Dec 25 2016, 07:53 AM

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QUOTE(Eddy924 @ Dec 25 2016, 07:25 AM)
I'm not a frequent shopper at Taobao. But from my experience tell buying directly from Taobao are expected for higher shipping (either consolidate or direct shipping) if you bought more items. From agent shipping fee are relatively lower , but the currency might be mark-up a bit (it doesn't matter for me).
*
What's their service charge? Around 10% like that?
What's the weight for your shoes after repack
wongchong
post Dec 25 2016, 01:05 PM

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QUOTE(Eddy924 @ Dec 25 2016, 07:25 AM)
I'm not a frequent shopper at Taobao. But from my experience tell buying directly from Taobao are expected for higher shipping (either consolidate or direct shipping) if you bought more items. From agent shipping fee are relatively lower , but the currency might be mark-up a bit (it doesn't matter for me).
*
Thanks for your answer.Being confuse with various of shipping options out there.The agent you use to ship via air or sea?

ace-user
post Dec 28 2016, 12:09 PM

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ABX is terrible, anybody buying from taobao please don't use this company.
lyc1982
post Dec 28 2016, 12:12 PM

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QUOTE(ace-user @ Dec 28 2016, 12:09 PM)
ABX is terrible, anybody buying from taobao please don't use this company.
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my deliveries from ABX so far no problem
ace-user
post Dec 28 2016, 12:23 PM

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QUOTE(lyc1982 @ Dec 28 2016, 12:12 PM)
my deliveries from ABX so far no problem
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in KL? My item ady stuck at their subang warehouse for 3 days, keep updating to 'Shipment on Tracing' everytime I call their customer service and when i called their subang branch, nobody pick up my calls, i called for more than 20 times.
alucard89
post Dec 28 2016, 12:46 PM

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QUOTE(ace-user @ Dec 28 2016, 12:23 PM)
in KL? My item ady stuck at their subang warehouse for 3 days, keep updating to 'Shipment on Tracing' everytime I call their customer service and when i called their subang branch, nobody pick up my calls, i called for more than 20 times.
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Depends on the abx branch I guess
Kuantan also no problem and always on time

This post has been edited by alucard89: Dec 28 2016, 12:47 PM
lyc1982
post Dec 28 2016, 12:50 PM

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QUOTE(ace-user @ Dec 28 2016, 12:23 PM)
in KL? My item ady stuck at their subang warehouse for 3 days, keep updating to 'Shipment on Tracing' everytime I call their customer service and when i called their subang branch, nobody pick up my calls, i called for more than 20 times.
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mine in sarawak...
ace-user
post Dec 28 2016, 01:51 PM

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QUOTE(alucard89 @ Dec 28 2016, 12:46 PM)
Depends on the abx branch I guess
Kuantan also no problem and always on time
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The KL, PJ and Subang ones are terrible. Will never use them again, their fb page full of complaints.

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