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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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yayiyu99
post Sep 29 2015, 01:55 PM

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Updating through Unifi 20Mb this morning quite fast than before. I updated Microsoft word & powerpoint total size about 600Mb completed in less than 10 minutes.
TSjin_akira
post Sep 29 2015, 11:42 PM

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QUOTE(yayiyu99 @ Sep 29 2015, 01:55 PM)
Updating through Unifi 20Mb this morning quite fast than before. I updated Microsoft  word & powerpoint total size about 600Mb completed in less than 10 minutes.
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Where are you located? My speed seems pretty much the same. Couldn't download 19mb under a minute like how it used to be.
TSjin_akira
post Sep 29 2015, 11:44 PM

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Sorry guys i was pretty swamped today, gonna get some shut eye soon. Can anyone with Twitter just share this thread and emphasize that there are more people experiencing this than they think. Thanks
xHj09
post Sep 30 2015, 12:34 AM

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not really similar issue, but the download speed is extremely slow i agree.

unifi texted me restoration in process. will tweet about this if problem persists.
mensa
post Sep 30 2015, 08:40 AM

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i'm facing the same problem with u guys..ip6 with ios 8..super slow..vip5 connection
xproc
post Sep 30 2015, 09:50 AM

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mine recovered already...
G-17
post Sep 30 2015, 07:57 PM

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Definitely something fishy going on here. One moment the bar around the circle flies, then it suddenly slows as if it's throttled. Stupid third-world country. Luckily earlier I went back to Singapore and managed to update everything.
kaizer_x
post Sep 30 2015, 10:33 PM

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having the same issue..fast during morning but become slow during evening
kayFX
post Oct 1 2015, 01:27 AM

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to those got slow App update via unify or other wifi change your DNS to Google DNS rather on relying on your router to automatically set for you..

go to:

System Preferences -> Network -> Wifi -> Advanced -> DNS tab

Inside DNS server column input the Google DNS server: 8.8.8.8 & 8.8.4.4 (refer to pic attached)

Attached Image

on iPhone click on the ! button beside the wifi you're connecting with and set the DNS there.. separate the address with a comma.. hope this helps..

This post has been edited by kayFX: Oct 1 2015, 01:30 AM
freeman85
post Oct 1 2015, 11:20 AM

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after few testing, it seem that it always fast if i connected to vpn regardless what time it is..
but without vpn it only fast during morning time before work , 5-8 am .
after that it started to slow down. i dont think it is driver issue with ios since i got multiple ios devices and mostly the result same.

AhPo
post Oct 1 2015, 09:48 PM

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QUOTE(kayFX @ Oct 1 2015, 01:27 AM)
to those got slow App update via unify or other wifi change your DNS to Google DNS rather on relying on your router to automatically set for you..

go to:

System Preferences -> Network -> Wifi -> Advanced -> DNS tab

Inside DNS server column input the Google DNS server: 8.8.8.8 & 8.8.4.4 (refer to pic attached)

Attached Image

on iPhone click on the ! button beside the wifi you're connecting with and set the DNS there.. separate the address with a comma.. hope this helps..
*
Still slow


Mavik
post Oct 1 2015, 09:56 PM

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Tried Google and Open DNS, still downloads are crawling!!!
jrlogger
post Oct 1 2015, 09:57 PM

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Anyone that's not having Unifi also facing this problem?

Edit: after reading this thread it seems it's not only Unifi users having this problem? Could it be an nation-wide issue?

This post has been edited by jrlogger: Oct 1 2015, 10:06 PM
Mavik
post Oct 1 2015, 10:36 PM

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QUOTE(jrlogger @ Oct 1 2015, 09:57 PM)
Anyone that's not having Unifi also facing this problem?

Edit: after reading this thread it seems it's not only Unifi users having this problem? Could it be an nation-wide issue?
*
It doesn't happen to me at my office's TIME Fibre line. Only at home where I am using Unifi.
TSjin_akira
post Oct 1 2015, 11:06 PM

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QUOTE(kayFX @ Oct 1 2015, 01:27 AM)
to those got slow App update via unify or other wifi change your DNS to Google DNS rather on relying on your router to automatically set for you..

go to:

System Preferences -> Network -> Wifi -> Advanced -> DNS tab

Inside DNS server column input the Google DNS server: 8.8.8.8 & 8.8.4.4 (refer to pic attached)

Attached Image

on iPhone click on the ! button beside the wifi you're connecting with and set the DNS there.. separate the address with a comma.. hope this helps..
*
unfortunately we've been through this process way way back. it's one of the first few things we did to troubleshoot. and yes, it still does not work. you can check the first page to see what we've done to try and fix it.

QUOTE(jrlogger @ Oct 1 2015, 09:57 PM)
Anyone that's not having Unifi also facing this problem?

Edit: after reading this thread it seems it's not only Unifi users having this problem? Could it be an nation-wide issue?
*
so far that's confirmed is Unifi users; no matter what speed and area all are affected. Celcom previously seems to be closely linked to this issue as well, but can't confirm for now since no Celcom users complained yet. no problems with Maxis Fibre and DiGi LTE; it downloaded really quick. we might have to add calling their centre simultaneously while spamming their Twitter, though i still don't have high hopes for that outcome..
kayFX
post Oct 1 2015, 11:08 PM

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QUOTE(AhPo @ Oct 1 2015, 09:48 PM)
Still slow
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QUOTE(Mavik @ Oct 1 2015, 09:56 PM)
Tried Google and Open DNS, still downloads are crawling!!!
*
after set DNS try restart phone.. if macbook or iMac just flush dns should be good imho.. if not try the VPN solution like others suggested.. so far I'm getting good result with DNS setting.. I'm using the google DNS.. both for macbook and ip6+.. before this i want to download updates seem like ages to complete.. I'm on unifi VIP10.. Mavik so far how is VIP50? drool.gif
TSjin_akira
post Oct 1 2015, 11:13 PM

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QUOTE(kayFX @ Oct 1 2015, 11:08 PM)
after set DNS try restart phone.. if macbook or iMac just flush dns should be good imho.. if not try the VPN solution like others suggested.. so far I'm getting good result with DNS setting.. I'm using the google DNS.. both for macbook and ip6+.. before this i want to download updates seem like ages to complete.. I'm on unifi VIP10.. Mavik so far how is VIP50? drool.gif
*
the thing is we shouldn't even go through the extra hassle of using a VPN, it should work right of the bat. and it doesn't help that the good VPNs have to be paid, then got quota lah.. and yes, restarting the phone after changing the DNS still does not work.
Mavik
post Oct 1 2015, 11:20 PM

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QUOTE(kayFX @ Oct 1 2015, 11:08 PM)
after set DNS try restart phone.. if macbook or iMac just flush dns should be good imho.. if not try the VPN solution like others suggested.. so far I'm getting good result with DNS setting.. I'm using the google DNS.. both for macbook and ip6+.. before this i want to download updates seem like ages to complete.. I'm on unifi VIP10.. Mavik so far how is VIP50? drool.gif
*
Download speeds are amazing, I am running out of HDD space (all 8TB are getting filled up) whistling.gif whistling.gif whistling.gif

Btw I tweeted @TMConnect and this is their response a couple of mins ago

QUOTE
Hi. There is an issues slow download rate application from the Apple Store and our team still investigate on the matter

TSjin_akira
post Oct 1 2015, 11:23 PM

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QUOTE(Mavik @ Oct 1 2015, 11:20 PM)
Btw I tweeted @TMConnect and this is their response a couple of mins ago
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are they for real ah? two weeks still the same response?? what the hell have they been doing all this while..??
giggs_509
post Oct 1 2015, 11:39 PM

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Mine ok already since yesterday.

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