i got a few app update notifications and when i tapped update all, all of them were stuck at 'Waiting' with no progress at all. signed in and out of my Apple ID and still the same thing. but when i tried updating using my cellular (LTE), it worked. so i reset my router (physically; pressed the 'Reset' button on my Asus RT-14UHP and went through the configuration like normal) and connected again. same thing, i still can't update nor download apps. so i took the plunge and restored my phone. and i still can't download apps.

so to sum up my situation; i can't download apps via Unifi WIFI. i have done the following bearing the same outcome:

1. Physically reset router (also turning it off for a minute and turning it back on)
2. Signed out and in again
3. Restored my phone
4. Signed out from iTunes
5. Changed DNS to 8.8.8.8

please help cause now i can't download any apps at all via WIFI and i need Whatsapp ASAP

Update #1: must spam TM's Twitter account @TMConnects. PLEASE SPAM THEM. THE PROBLEM IS ONGOING AS OF 28/10/15

Update #2: here's a breakdown on what has happened so far;



This post has been edited by jin_akira: Oct 28 2015, 12:59 AM

I'm facing this also, apps wont update/download via wifi (Unifi). Its working on LTE (Maxis).

Unifi problem maybe?

yeah i'm on Unifi as well. Digi LTE also no problem. but i managed to download iOS 8.4 in under 10 minutes via iTunes..

I'm trying it right now on Unifi. Apps can download, but it's dog slow, for some reason. I suspect it's a mirroring problem of some sort. Maybe a combination of Unifi and App Store both having problems. Wait a few hours and see. My issues seem different from yours though - both wifi and 4G (Celcom) are really slow for me. Maybe different because my iTunes account is a US one. Dunno. Another strange thing is that App Store pages and videos seem to load quite fast. Only the actual app downloads seem extremely slow for me, whatever the connection type.

yeah i tried downloading an old app that i purchased, 2mb+. after 15 minutes it only managed to download a quarter of the app. as for resuming downloads or updates, it will just be stuck at waiting. i don't know about iTunes but i logged out just in case, no changes though. i checked online and there's no problem with Apple's servers, unlike what happened a couple of months ago. if it's a Unifi problem, then why are other people not affected?

Facing the same issue here intermittently since 2 weeks ago

Using Iphone 5 (IOS 7) on Unifi30 and I literally cannot update any of my apps through wifi because it's super slow. Similarly, the way I can get a quick update done is through 3G/LTE

I suspect the problem is coming from TM's side because I am still getting full speed using speedtest app and having no issues loading 1080p video on my phone or loading high bandwidth web pages

Firstly, checking Apple's System Status webpage is useless. Apple, in their usual arrogant nature, will only update the page AFTER the usual online publications (9to5mac, TheNextWeb, iMore, ArsTechnica, etc) report the issue, or if they scheduled the maintenance themselves. They never willingly admit to unscheduled downtime or problems. Secondly, I don't think it's a Unifi issue specifically, but more of a mirroring issue with a certain list of IPs for our country/region. For me, Celcom 4G also having slow app downloads, so maybe Celcom happens to be in that affected IP range as well (unlike Maxis or Digi, which you say is working fine). I don't know if other Unifi people are affected or not, since only the few of us have posted on this thread.

This post has been edited by G-17: Aug 14 2015, 12:59 AM

Having the same issue as well.. anybody can share the solution ? is it because of UNIFI ?

I think we can rule out DNS issue. I tried Google DNS, OpenDNS and DyDNS. All the same. Still slow. 58.5MB update for Dropbox taking more than 30 minutes. Feels like I'm back on 56k dial-up modem days. Never tried TM default DNS, because I prefer my local news uncensored.

Come to think of it, it has been going on for quite a while. I tried to update an app a while back and it was downloading quite slow. I thought it was a temporary issue so i just ignored it. At least now we know it's a real issue. Now i'm quite worried cause i don't think Unifi would entertain us if we reported this issue to them. Reporting to Apple is just as useless cause they'll Either just ignore us or most probably blame the ISP..

Yeah no issues browsing and watching YouTube for me. Even the App Store page loads fast. Only the download is affected.

Yeah back then when the App Store was down, it took a while for them to update the status. But i don't think there is any problem from their side cause my friends said that they managed to update their apps via WIFI but they did not elaborate as to what network they were using (given the late hour it's understandable that they can't provide me their full attention). Okay so how is the change in IP mirroring triggered? Was it random/consistent or triggerred upon command? And was it done by our ISP or something beyond that? Sorry but my knowledge regarding networking is very limited, so bear with me. Thanks

So if changing the DNS does not solve the issue, what else can we do? Is there a particular setting deep within the router that we can change? We can try to focus on WIFI first as i don't think we can easily make changes to our network provider (in your case, Celcom). Or would there be no difference at all as this mirroring thing is way deep on their side?

@jin_akira
I'm no network guru either. The simple layman explanation is - imagine the server where the various apps are kept. Now if there's one single server for the whole world, it's gonna get choked right? Hence the term "mirror", which is just a way of saying companies that serve worldwide have various servers dedicated to different regions, and in many cases, various servers dedicated to specific IP ranges in those regions. For example Youtube - you know how some videos load very fast while some take a long time to buffer, that's because of where the mirrors are and what videos are on them. For example, if the video you want is stored in a local mirror (server), it'll load faster than a video stored on a mirror that's further away. Youtube will pick out the best possible mirror for us, based on factors like distance, traffic, latency, blah-blah. Right now, it's possible that, with regards to the App Store, the servers dedicated to our location or IP ranges just aren't performing optimally, for whatever reason Maybe. All conjencture on my part.

Could also be a Unifi issue, where there's some problem between them and apple's servers. I dunno. Possibly port blocking/tunneling or a firewall setting on their end. I can torrent and surf and do everything else at normal speed. Even watching the App demo videos on the App Store works fine and fast. Only the apps, whether updating existing apps or downloading new apps. Just now I looked for the smallest apps I could find, and even a 1MB file took almost an entire minute. Who knows what's wrong. Malaysia anything also possible... anything bad, I mean.

Coincidentally, iOS 8.4.1 got released a few hours ago and I downloaded it at normal speed - downloaded in less than 2 minutes, even the install and reboot process took longer than the time to download the 8.4.1 update, ffs. It's only the apps and books that are slow (maybe music also, but I didn't try those).

Give up for today. Later I'll sign out and do a hard reset and try signing back in again. If that doesn't work then I'll just wait and see.

This post has been edited by G-17: Aug 17 2015, 09:26 AM

Same shit happened to me and my friend as well. I'm on UNIFI50. Why don't we all call TM to make complaints together? I'm calling them today.

LOL, can believe it's true. I'm trying to update my Apps on my Unifi right now, it's epic slow LOL

Hmm what happen to network >.<

How are we even going to report this? It's such a specific problem - everything is working fine, except app downloads/updates from the iOS App Store. I'm sure the telephone support staff won't even know how to respond.

Worse case scenario, they'll read they manual and tell you to reset your BTU, router, blah-blah-blah .... no change.

Best case scenario, they open a report. Then some technician (if he's in a good mood) will run a traceroute to some random Apple server and everything will come back okay and he'll close the report .... also no change.

Anyway, I'm going to sleep. Hopefully will be back before I start work in the evening.

Edit:
Apparently we're not the only ones with issues. See here;
https://downdetector.com/status/itunes/map/ (8:30am local time when I last checked, there's yellow fuzz on top of the Johor and Selangor areas)

This post has been edited by G-17: Aug 14 2015, 09:57 AM

I'm afraid that they may not have sufficient knowledge regarding this matter. They'll most probably ask us to reset our router back to stock (which i've already done but to no avail).

I regret restoring my phone. Now i can't download any apps at all; an iPhone without apps is just as useless as a Blackberry without BBM. At least i'm not the only one

Well a change definitely occurred, the problem is from who's side.. And it was not recent and happened maybe a few weeks back.. What's surprising to me is the fact that we're the only ones talking about this issue, and the issue we're sharing is consistent with each other, or pretty much identical meaning that it's not some random individual problem. The rest of the users here either have not realized what has happened or they just have no issues at all. Or they just use Maxis as their sole ISP

This post has been edited by jin_akira: Aug 14 2015, 11:22 AM

Okay so i think it's safe to say that Unifi users (and also Celcom for G-17) are affected. I tried my sister's iPad on the same WIFI, same thing. I went to my friend's house (another housing section 15 minutes away) that's also using Unifi, also same thing. Tonight, i'm going to my other friend's house to try Maxis Fibre.

Yeap, till now I still can't download any apps too ..LoL, what happen actually?

Do let us know the result

Strange no one has report this issue prior to you creating this thread, I mean it can't be just the 9 of us here facing this problem lol

I'm pretty sure there are other Unifi users out there in a similar situation as well.

I'll try to call TM up tomorrow, if the customer service is on duty or maybe just let them know in the nearest TM Point Centre

that's thing. it's understandable if it's slow for one day or for that one app, we would naturally dismiss it. but for it to go on for 2 weeks plus and no one making noise.. either most of them are on Streamyx/Maxis Fibre/Yes 4G or.. i don't know.. it's just strange.

well at this rate i'm willing to try anything as this problem is really getting under my skin now. i have an app-less phone. so yeah, would be great if you can get any info from them. who knows, they might provide a miracle solution.. TM, Unifi, whoever man thanks. i'll report back tonight when i'm on Maxis Fibre.