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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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G-17
post Sep 22 2015, 02:49 PM

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Fuck man!! Can't even upgrade to iOS 9 like this, since it'll take forever for all my apps to get redownloaded after updating. :-(
attw
post Sep 22 2015, 02:58 PM

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QUOTE(G-17 @ Sep 22 2015, 02:49 PM)
Fuck man!! Can't even upgrade to iOS 9 like this, since it'll take forever for all my apps to get redownloaded after updating. :-(
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Yes, facing this problem now smile.gif
G-17
post Sep 22 2015, 05:14 PM

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QUOTE(attw @ Sep 22 2015, 02:58 PM)
Yes, facing this problem now smile.gif
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So why are you smiling? laugh.gif

SMS from TM
QUOTE
Dear Valued (yeah right) Customer,
Referring to your complaint [report number] we would like to inform you that the delay of restoration you have experienced with UniFi service are currently related to our Network Issue. As TM UniFi Centre (TMUC) is still in the middle to come out with a constructive progress, please be informed that your case is being investigated accordingly by other respective network department for resolution purposes. Thanks & Regards
-- TM UniFi Centre --


So in other words (aside from their shocking English grammar) they know there's a problem but don't know jack about fixing it. Brilliant. doh.gif
attw
post Sep 22 2015, 07:13 PM

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QUOTE(G-17 @ Sep 22 2015, 05:14 PM)
So why are you smiling?  laugh.gif

SMS from TM
So in other words (aside from their shocking English grammar) they know there's a problem but don't know jack about fixing it. Brilliant.  doh.gif
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Smiling, coz I know I'm not alone, ha ha ha...

The problem has persisted for quite some time now.. their level of competency is shocking...
TSjin_akira
post Sep 22 2015, 07:54 PM

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QUOTE(G-17 @ Sep 22 2015, 05:14 PM)
So in other words (aside from their shocking English grammar) they know there's a problem but don't know jack about fixing it. Brilliant.  doh.gif
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yeah that's the kind of response my friends have been getting regarding this matter. "we're still investigating, will update, bla bla". if calling 100 is as useless as their Twitter response, we're doomed.. how else can we speed up this matter if on one end they're asking us to wait (Twitter) and on the other they don't understand anything (100)
G-17
post Sep 24 2015, 03:47 AM

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iOS 9.0.1 has landed an TM still hasn't resolved the issue.
TSjin_akira
post Sep 24 2015, 04:33 AM

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QUOTE(G-17 @ Sep 24 2015, 03:47 AM)
iOS 9.0.1 has landed an TM still hasn't resolved the issue.
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hmm i'm updating now and the strange thing is OTA is slow. the size is only 35mb but they estimate 22 minutes. if update via iTunes i'm pretty sure it'll be blazing fast. so why are downloads slow only on iDevices?
666devil
post Sep 24 2015, 08:23 AM

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QUOTE(mun_sean @ Sep 20 2015, 04:15 PM)
I found something might solve this. I this it's related to the DNS and the wifi connection. I change the DNS on my phone to the one I bought to watch Netflix, I noticed the download is faster. And so happened that I tried the download near to my router, the phone next to the router, then BOOM. All download/update finish within 10 minutes.
I try to change the DNS to auto as per router IP. The download stuck again, switch back to the purchased DNS IP, it working again. But the download slowing down when I back to my room, the router is in opposite room. I tried to test the download again near to router then download resume rocket speed.
This is really weirdo. But at least I found the way to resume high speed download although it's not convenient.
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Very good sharing. Have up guys never suspected its Apple device wireless driver causing the issue based on this test?
alcapone82
post Sep 24 2015, 09:06 AM

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i manage to download iOS 9.0.1 just now with super speed but turtle slow for updating apps using wireless.

modem router with auto DNS and google for my mac

so wat goes wrong for apps updating process ?
SUSweretiger
post Sep 24 2015, 10:12 AM

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UpdTing apps taking like forever.... Unifi so cbetfai
CPURanger
post Sep 24 2015, 10:56 AM

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I am stuck here, trying restoring from icloud. Still under ios 8.4.1. I want to try VPN but have to download first, very slow. cry.gif






CPURanger
post Sep 24 2015, 11:17 AM

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Manage to download surfeasy vpn and use it. The download speed is fast enough. rclxms.gif Alas, already used up 500MB quota ! Still have many apps to restore, hai yaa....

BTW using unifi 20 in office and at home unifi 10, both are slow without VPN.

Now looking to get a cheap VPN, any recommendation ?
TSjin_akira
post Sep 24 2015, 11:44 AM

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QUOTE(alcapone82 @ Sep 24 2015, 09:06 AM)
i manage to download iOS 9.0.1 just now with super speed but turtle slow for updating apps using wireless.

modem router with auto DNS and google for my mac

so wat goes wrong for apps updating process ?
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You update via iTunes or OTA? iTunes was at normal speed but OTA was super slow for me. You have to report to TM via their Twitter channel @TMConnects
TSjin_akira
post Sep 24 2015, 11:48 AM

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QUOTE(CPURanger @ Sep 24 2015, 11:17 AM)
Manage to download surfeasy vpn and use it. The download speed is fast enough.  rclxms.gif  Alas, already used up 500MB quota ! Still have many apps to restore, hai yaa....

BTW using unifi 20 in office and at home unifi 10, both are slow without VPN.

Now looking to get a cheap VPN, any recommendation ?
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Seeing that both your home and office Unifi are affected, it's pretty clear that this issue is from TM's side. Please report to them via their Twitter channel @TMConnects
pehkay
post Sep 24 2015, 12:27 PM

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It been very slow lately still
G-17
post Sep 24 2015, 12:39 PM

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QUOTE(666devil @ Sep 24 2015, 08:23 AM)
Very good sharing. Have up guys never suspected its Apple device  wireless driver causing the issue based on this test?
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Can't be. I can download the OTA iOS updates at normal speeds. Same for anything else I download. It's only app downloads and updates from the App Store, music from ITunes, and books from iBooks that are slow. Exact same case using the iTunes desktop app on a Mac or Windows machine. I can download the new OS X update or new iTunes version (for Windows) fast, but the moment i launch them and want to download an app or book, it crawls.

This post has been edited by G-17: Sep 24 2015, 12:40 PM
giggs_509
post Sep 24 2015, 01:00 PM

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QUOTE(CPURanger @ Sep 24 2015, 11:17 AM)
Manage to download surfeasy vpn and use it. The download speed is fast enough.  rclxms.gif  Alas, already used up 500MB quota ! Still have many apps to restore, hai yaa....

BTW using unifi 20 in office and at home unifi 10, both are slow without VPN.

Now looking to get a cheap VPN, any recommendation ?
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Just login use other email and password. No need true email, just put anything and this way u'll get endless limit. Lol
CPURanger
post Sep 24 2015, 03:03 PM

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QUOTE(giggs_509 @ Sep 24 2015, 01:00 PM)
Just login use other email and password. No need true email, just put anything and this way u'll get endless limit. Lol
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Thanks for your earlier guide. I think too much hassle to key in emails. After all have to restore gigabytes of apps ! I found free Open VPN but is a bit technical to setup. Manage to download > 50% in a couple of hours ! Compare to overnight download not moving at all.

Here is the guide for those who is interested,
Open VPN ios guide

Public VPN Relay Servers List

https://itunes.apple.com/us/app/openvpn-con...d590379981?mt=8

@jin_akira , you are right about TM. Because early last month, I do an icloud restore for iPhone, it was working well. Definately it is a TM problem.
SUSweretiger
post Sep 25 2015, 06:36 AM

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Many good new games this week fifa2016, eternity warrior 4...... I am downloading lots amd updating lots at the same time... So far speed ok.... Quit ok.....

Hopefully it last after i updated/downloaded all the apps games

This issue of slow update download happen occasionally i think
G-17
post Sep 25 2015, 06:51 AM

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QUOTE(weretiger @ Sep 25 2015, 06:36 AM)
Many good new games this week fifa2016, eternity warrior 4...... I am downloading lots amd updating lots at the same time... So far speed ok.... Quit ok.....

Hopefully it last after i updated/downloaded all the apps games

This issue of slow update download happen occasionally i think
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You on unifi? What's your IP range? Just give the first and second number, not the whole thing.
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