yeah i've tried changing DNS and resetting it back to automatic; same results for both. for me it's severely slow. can't even download Whatsapp. we can't be the only ones facing this?

Maybe call 100. I think it would be better to create a temporary twitter account (use guerrillamaill.com or some other destructible email) and spam TMConnect.

They are still investigating. Sigh..

Weird. Some apps like FB dloads fast but FB Messenger took almost 30mins.

yeah i'm gonna ask my friends to help contact them via Twitter to try and get some numbers up on the complains. so before they or anyone else would ask regarding troubleshooting methods, i have done the following;

1. off and on router (off for a while, 5 minutes or so)
2. change DNS to 8.8.8.8/8.8.4.4 (in router setting)
3. i have restored my phone

i tried using DiGI LTE; no issues. i guess it's safe to say that we're facing the same issue we faced last month. and i'm back in the same situation as i was before; severely slow speeds right after restoring my phone. perfect. haih

check with your family and friends and see if they are facing the same issue or not. if they are, please report via their Twitter channel @TMConnects the more people report the more attentive they are towards this issue.

yes the issue is back it seems. maybe off and on during certain time since can download ios 9 in 11 minutes earlier this morning.

i just read their Twitter feed and 2-3 people have reported it. here's their response;



well at least they've acknowledge the problem. now just have to hope that they can solve it quick

This post has been edited by jin_akira: Sep 17 2015, 10:53 PM

Thanks for updating us on the TMConnects response.


Nothing to do with the problem of this thread, but I often suggest people to have a mix of Google and OpenDNS - Eg: 8.8.8.8/208.67.220.220 - That way, in the rare event that one DNS service is having issues, the other can substitute.

tm haven fix the problem...

yeah it's still slow for me as well

just to update for those wondering about TM's side

^ Still investigating? They making new Sherlock Holmes movie about this or what?

im still facing this issue even all my devices are on ios 9, and unifi20. sigh, had to waste a lot of my data to upload my apps =.=

I've called Unifi to open a case for me and had them check it. They then sent a technician over to check after I lodged a report with CFM (http://www.complaint.cfm.org.my/) and all was fine and I had difficulty explaining to him that I'm getting uber slow download overseas including Apple Store.

I then updated my report stating that the issue is with the overseas connection.

The Maxis 4G speed isn't helping that much either and again I lodged a report with Maxis on this. Awaiting them to solve it else its another report with CFM again.

I suggest the rest of you lodge a report with CFM so that our ISPs will have to take action and solve this issue.

I have confirmed that Apple network status is Okay at the moment.

https://www.apple.com/support/systemstatus/

so does that mean it's fixed for you? we faced this issue before and what we did was report via their Twitter channel. once there were a number of users reporting the same thing, they acknowledged the issue and looked into in. next thing we know the problem was solved and we managed to download at normal speed again. if i'm not mistaken it took them a couple of days, but definitely not more than a week.

if it's fixed for you, then it's definitely strange because i don't think this is an isolated issue due to the fact that a number of users (and other Unifi users) are affected by this, as well as the high similarity with last month's issue. but if the technician really did something about it then i would definitely call them over too haha

not everyone is affected by this issue. only Unifi (not sure about Streamyx though) users. if update/download apps via Maxis, Celcom & DiGi 4G/LTE no problem. so no reason for Apple to update the App Store status if a particular ISP is to blame (which is TM).

Ya. Streamyx 4MB user here. Facing same issue. Just update my COC update and it takes 25 minutes.
Only apps store having issue. Downloading IOS 9 at 30 minutes only.

Any charges by TM since their tech guy came over? Thinking to file report too. Weird since use vpn no problem.

How? Use vPn on iphone or home network?