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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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giggs_509
post Sep 19 2015, 04:06 PM

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QUOTE(piglover @ Sep 19 2015, 03:52 PM)
How? Use vPn on iphone or home network?
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Use on iphone.
piglover
post Sep 19 2015, 04:32 PM

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QUOTE(giggs_509 @ Sep 19 2015, 04:06 PM)
Use on iphone.
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Which apps? Can intro?

This post has been edited by piglover: Sep 19 2015, 04:33 PM
giggs_509
post Sep 19 2015, 04:40 PM

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QUOTE(piglover @ Sep 19 2015, 04:32 PM)
Which apps? Can intro?
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I use surfeasy vpn. Free for 825mb. Once reach quota just sign in using other email and u get another 825mb. Lol
piglover
post Sep 19 2015, 04:42 PM

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QUOTE(giggs_509 @ Sep 19 2015, 04:40 PM)
I use surfeasy vpn. Free for 825mb. Once reach quota just sign in using other email and u get another 825mb. Lol
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Ok thx a lot!
seanswn
post Sep 19 2015, 05:38 PM

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Anyone managed to get this issue fixed? Unifi and YES showing the same symptoms...
TSjin_akira
post Sep 19 2015, 08:25 PM

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QUOTE(seanswn @ Sep 19 2015, 05:38 PM)
Anyone managed to get this issue fixed? Unifi and YES showing the same symptoms...
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Oh Yes is also affected? I don't know about Yes, but for Unifi you just have to spam their Twitter; i've already asked my friends to do it and so far they've responded but haven't provided a solution and timeframe yet.

So yeah just keep spamming @TMConnects guys
mun_sean
post Sep 19 2015, 09:43 PM

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Me too experiencing this issue after switching Maxis Home Fibre to Unifi. I have to subscribe VPN service for my Apple devices applications download/update. Already log the report with TM, they will send technician next week.
ssxcool
post Sep 19 2015, 11:22 PM

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same. unifi 10mbps. my iphone 6 speedtest get 2mbps only. pc all got 9+
G-17
post Sep 20 2015, 12:08 AM

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Aaw, fuck this shit, man!! Now even Celcom 4G is slow. Stupid country!!
JayChouYEE
post Sep 20 2015, 02:21 AM

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QUOTE(G-17 @ Sep 20 2015, 12:08 AM)
Aaw, fuck this shit, man!! Now even Celcom 4G is slow. Stupid country!!
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haha No choice lah.But don't said like that,later somebody ask you balik kampung. rclxms.gif
mun_sean
post Sep 20 2015, 03:12 PM

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Got the technician came over for trouble shooting. Repaired the cable, change new router, result still negative. Have told them only Apple Apps download/update having this issue. Also prove them using VPN download no problem at all. They have no idea and will update to their network team to follow up.
TSjin_akira
post Sep 20 2015, 03:36 PM

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QUOTE(mun_sean @ Sep 20 2015, 03:12 PM)
Got the technician came over for trouble shooting. Repaired the cable, change new router, result still negative. Have told them only Apple Apps download/update having this issue. Also prove them using VPN download no problem at all. They have no idea and will update to their network team to follow up.
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just as i thought; the technician won't be able to solve the issue. because the nature of this issue seems to be widespread, meaning everyone should be affected. so the source of the problem shouldn't come from the user's side (house) but from TM's side. TM should troubleshoot on their side. and with only a particular situation is affected (app store) i highly doubt changing the cable or router would fix it.
mun_sean
post Sep 20 2015, 04:15 PM

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I found something might solve this. I this it's related to the DNS and the wifi connection. I change the DNS on my phone to the one I bought to watch Netflix, I noticed the download is faster. And so happened that I tried the download near to my router, the phone next to the router, then BOOM. All download/update finish within 10 minutes.
I try to change the DNS to auto as per router IP. The download stuck again, switch back to the purchased DNS IP, it working again. But the download slowing down when I back to my room, the router is in opposite room. I tried to test the download again near to router then download resume rocket speed.
This is really weirdo. But at least I found the way to resume high speed download although it's not convenient.
vez
post Sep 20 2015, 04:44 PM

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QUOTE(jin_akira @ Sep 20 2015, 03:36 PM)
just as i thought; the technician won't be able to solve the issue. because the nature of this issue seems to be widespread, meaning everyone should be affected. so the source of the problem shouldn't come from the user's side (house) but from TM's side. TM should troubleshoot on their side. and with only a particular situation is affected (app store) i highly doubt changing the cable or router would fix it.
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agreed lol, why TM send technician when they receive so many similar cases reported...
zarchrykl
post Sep 21 2015, 03:39 PM

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QUOTE(mun_sean @ Sep 20 2015, 04:15 PM)
I found something might solve this. I this it's related to the DNS and the wifi connection. I change the DNS on my phone to the one I bought to watch Netflix, I noticed the download is faster. And so happened that I tried the download near to my router, the phone next to the router, then BOOM. All download/update finish within 10 minutes.
I try to change the DNS to auto as per router IP. The download stuck again, switch back to the purchased DNS IP, it working again. But the download slowing down when I back to my room, the router is in opposite room. I tried to test the download again near to router then download resume rocket speed.
This is really weirdo. But at least I found the way to resume high speed download although it's not convenient.
*
I am using proxy dns and the dowload for ios9 fast..
TSjin_akira
post Sep 21 2015, 07:08 PM

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QUOTE(zarchrykl @ Sep 21 2015, 03:39 PM)
I am using proxy dns and the dowload for ios9 fast..
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iOS 9 download was not affected for me. App Store downloads are still slow at default DNS. Nothing from TM yet but my Speedtest got good results lately.
mun_sean
post Sep 22 2015, 10:31 AM

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UNIFI technical team called me yesterday and told me they solved this issue. I tried the download it did perform better but not fully speed yet. Will check again with them today to see actual cause they found.
Pat89
post Sep 22 2015, 10:50 AM

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Apparently, unifi at my house seems fine but stuck only 1 or 2 apps. Otherwise looks all good thought!

I'm using unifi 30mpbs for RM 199 permonth....seems working beautifully for Apple tv to watch netflix and hulu...
G-17
post Sep 22 2015, 02:07 PM

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How are you chaps managing to talk to anyone with a brain when you call 100? I called 100 and have been on the phone with this utterly stupid operator who doesn't know shit.

Also, if I want to open a report, there's this idiotic new policy where I either have to make a one-off payment in the event they find some problem with my equipment, or I have to renew the contract. What kind of conman job is this? There's nothing wrong with my equipment because I can browse xvideos and sarawakreport no problem!!

Now she wants to open a report to schedule an appointment for a technician to come my house. Sorry lah kak, I have no time to have your mat rempit technician come to my house because there is no problem with my fuckin house. You trying to tell me jin_akira and I live in the same street having the same problem is it?

Hey guys, can all of you who have a twitter just spam those motherfuckers to death. If not they won't ever fix this. Heck, I don't even think they know where to look.
giggs_509
post Sep 22 2015, 02:15 PM

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QUOTE(G-17 @ Sep 22 2015, 02:07 PM)
How are you chaps managing to talk to anyone with a brain when you call 100? I called 100 and have been on the phone with this utterly stupid operator who doesn't know shit.

Also, if I want to open a report, there's this idiotic new policy where I either have to make a one-off payment in the event they find some problem with my equipment, or I have to renew the contract. What kind of conman job is this? There's nothing wrong with my equipment because I can browse xvideos and sarawakreport no problem!!

Now she wants to open a report to schedule an appointment for a technician to come my house. Sorry lah kak, I have no time to have your mat rempit technician come to my house because there is no problem with my fuckin house. You trying to tell me jin_akira and I live in the same street having the same problem is it?

Hey guys, can all of you who have a twitter just spam those motherfuckers to death. If not they won't ever fix this. Heck, I don't even think they know where to look.
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I spam everyday but if only few people I don't think TM will expedite to solve it. Come on guys


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