To modetator, the forumer who lodged complaint to you is the one who used vulgar language "cbai" against me. Please investigate carefully. Thank.

Dr DIY is agreed to refund me which is saying badmouthing a retailer is untrue. The forumer who is abusing reporting system must be punished accordingly.

=========================


Sorry, not sure this forum is suitable for my complaint against Mr. DIY store?

The story is....

I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.

The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.

As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even compromise to accept cash voucher which I can use it at Mr. DIY later.

The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.

I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.

I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.

Regards, nkk Cheras KL

Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102



This post has been edited by Fearless: May 26 2015, 12:50 PM

Biar kami rugi

Janji anda puas hati

TS u salah la
u bought wrong u own fault not their fault

n

the resit prove everything

u case are win go court now !!!
LEL

This post has been edited by meistsh_musical: May 25 2015, 09:28 PM

mind elaborate design issue?

ts tak tau baca?

what is your problem with the product?

The table is not working with slanting table top.

Do you buy sengit punya meja?

u buy wrong and u want refund ? what kind of sh1t is dis ?

u can exchange the new one also same?

bad design is not a defect
what the fck you want to refund?
you buy mean you accepted the item

edit: also the receipt itself stated no cash refund, TS dont read terms and condition before buy?

This post has been edited by nazrul90: May 25 2015, 09:32 PM

wat if they no cash voucher.


u wan them hire super designer instant print 1 for u?

thread backfire.

Your never get the table top in flat position. The store manager agreed with me the design is flawed and willing to refund with other goods which I disagree,

Lelel rm35 open case..trolol

This post has been edited by phantom_zero: May 25 2015, 09:33 PM

all the hassle for RM35 worth of a table?

just sleep on it

waste time n $$ go take this case to consumer tribunal for RM35

just give it to other people if u dont want it

exchange with other goods is ok

if cash refund, they'll be many cheaters try to get refund after using the item

sengit?
change new 1

top kek reply

confirm got rage issue this fella.

Is the table mate thing this?

is common that sold goods not refundable...1 to 1 exchange only..

This thread macam kelaka

They do not have stock and I believe is also the set I bought for terrible design. They should remove the table top from the shelf.

receipt already stated no cash refund ...
and the manager is fair enough to offer an exchange

you never check properly one ar when leaving ??

They are willing to refund with other goods why r u still wanna pandan.

No full refund policy is a trick to cheap orang kampung or brainless consumers.

Wtf already agree let u exchange barang d u still demand babi ni that. Then sendiri say receipt ada say no cash refund then demand 7days??

Go report tribunaI la

last stock?

haha good luck

pls exchange new 1, or change other item

sory to hear it, every time got last stock never bought

Rm35


Spend whole day with the negativity





Really. People like you must be sad in real life.

Do you open every cheap items you buy?

RM35 not even enough to tip masaj girl

I beli kfc but i requested a refund because i got thigh instead of breast.

How could they refuse my request for refund when all i ever wanted is just breast?

Because there are donkeys willing to let businessmen bully them with all sorts of illegal practice.

You then blame Najib for price hike. Anyway I am anti-BN voter.

oi bodo
the Mr.DIY staff already said can exchange with other thing so whats your problem bodo
its not they dont want to get responsible, they stick to policy bodoh
what if you managed to get money refund, other customers want to follow you too, that will give them a hard time, also give their company a bad reputation

lanjau bodo this fella, go hire a fckin lawyer for RM35 table, hope you lose though

This post has been edited by nazrul90: May 25 2015, 09:45 PM

the shop offered ts to change with other products
isn't that as good as a voucher?

yenadey

in US can, but not in malaysia

if its cheap then why you want to make a big fuss about it ??

TS, even in America, where refund policy is much better than Malaysia, cash refund is not always applicable, especially if it is already stated no cash refund in the receipt. Just reminding u to consult someone before proceeding, maybe a lawyer, find out if u really have a case.

Your teacher forget to teach u what is perishable and non-perishable goods. I hope u do not eat dog food. LOL

already stated explicitly not refundable...kalau tak suka..next time jangan masuk...

Rm35 thing complain. Gila hahahahaha

*Flips table*........ of the irony!

just change it with other stuffs. unless u willing to waste time going court

da tau murah tp mcm2... u tukar je la dgn item lain. stokin ke, extension plug ke, wet tissue ke, toys ke.. byk bnd kt mr diy tu yg bguna..

I do not condemn the store manager, and we have friendly talk.

I wanna challenge Mr DIY top management in the court to teach them that do not treat Malaysian customers like fucking idiots.

iim okay with that

I beli vaseline but i requested a refund because when i opened the packaging and applied it to my buttcrack, my butt hurt so much.

Why they dun wan refund when all i want is nice butt?

I have free time to teach cocky businessmen a lesson.

We never ask for claim for "cheap" things.

this gon be good

I complain even for 5 sen short in change. Holding principle is more important, not the amount of money.

5 sen goods can be refund also if anyone wants to do so.

Because your brain is like dog shit to think ur buttcrack is ur mouth. LOL

Why you spoil market la......bukannya nak kawin pun bagi tip banyak banyak....

If everyone is like chicken, when Malaysia can be a developed nation with right thinking.

I waste time but more Malaysians will benefit for my fight in the future to stop no refund fcking policy.

tered backfire , tido la ts .

TS u will lose in court case, becos we know it

customer macam ini memang sakit kepala.

Ez cheat by amoi GFE

Which lawyer buruk says so?

I can challenge you if you have shop. See who is the winner.

I also a trader, but I hate those fcking trading policy to treat Malaysian consumers like donkey.

GFE je...bukan wifey material pon....hahahaha....

I beli tayar kereta but requested for refund because it does not have rosery patern.

Why they dun wan let me have pwetty girl tayar kereta?

Malaysia not like US - no return policy.

lel ts time so damm cheap.rm35 also wan make a fuss.

x tau baca receipt ker?

Rm35 item want to sue people?
I went to exchange some stuff today at Ace Hardware - no problem even when I bought from another outlet

Malaysian consumers never come forward to protect their rights and always blame the government doing nothing.

Barang naik in the mamak stalls without good reason also ok lak. I have boycotted mamak stalls since this April.

maybe u got donkey face?

just sayin.....

mana massat massat best area pj nowadays fellow chelsea faithful

The receipt says strictly no cash refund. Kek

ts, sapok lu, call tv3 etc, make it big, gogogo

Hahhaaha... Boycott mamak since April lagi mau bangga while other ppl boycott mamak since few years already...

Dah la TS... Closed the thread...

This post has been edited by exkaizen: May 25 2015, 10:06 PM

Are your trader?

Go consult you lawyer friend if any. Go learn to be informed consumers.

See the most bottom line of the receipt lar. Strictly say no refund and u want refund within 7 days. Top kek

ts did u share in facebook too? i would like to share around

sorry i is Sarawakian
donno PJ scene

Man, this is more serious shit compared to 1MDB. Gomen going to reassign PAC to look into this matter. Patience TS.

Actually he has a point. You can't run away from giving a refund if something doesn't work. Not merely exchange, but a refund. But like most things in MY, tak jalan one. So buyers have to be sure of what they buy. Unfortunate.

Not all things in this world can be valued with money

TS clearly pursue this as a matter of principle and fairness

Stop thinking only from rm35 perspective

If someone put a notice in the court yard, "Penceroboh ke rumah ini akan dibunuh dengan bomb". It's ok to kill armless intruder by displaying a notice?

You cannot make illegal stuff to legal by printing "strictly no cash refund" on your face.

if you are really good, u would have gotten cash refund on the spot.
atleast i would have, if i were u.

ok go ahead

Bad customer service

this, sure there is tons of useful stuff that can be exchanged.


good luck

All the while I ate at a Malay stall. Bodoh.

Boycott mamak stall is new target.

like others, i don't think you have any chance to win. anyway, good luck ts. share with us the result of your complaint,

Lol sendiri kata boycott mamak since april... Kata org lain bodoh... Bodoh TS... Macam kambing

actually time is more important

Show you refund proof from Mr. DIY. stop talking cock in internet like a hero Hang Tuah.

The store manager told me he was fired if he is against his company policy to refund with cash for any customer.

if u r my customer, i will be so regret to serve you.

Fearless

can u please inform which consumer protection law u are using that says " no cash refund" is illegal? want to know.

tq

Wasting time in computer games is not my expertise. LOL

Resit clearly say no cash refund. This is not uk or us can return back items we dont want n get refund. Never heard of such policies here.

See me in court to find out.

yes but wasting time trolling on the internet is right

Never heard does not mean everyone is ignorant like you.

kecian name jer Fearless but actually is Ballless.

As i were saying, IF I WERE YOU.

But NO, i do not get stupid stuffs from Mr DIY and then complaint its not working.

typical attention 'wh*re' customer


I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.
I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.

purchase on 24th and yet not even after 48 hours
already dishonor his/her own words

and please tell us which malaysia law again that this company breaks??
it will surely be easy for our lawyer to make a case file

do you think just by threatening the company that's clearly your fault and misjudge before purchase
you can win the case???

err... u seem to be mistaken. I m not Mr DIY