Mr DIY store refused to refund with either cash or, cash voucher 
May 25 2015, 11:14 PM
QUOTE(Fearless @ May 25 2015, 09:25 PM)
Sorry, not sure this forum is suitable for my complaint against Mr. DIY store?
The story is....
I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.
The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.
As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even give in compromise to accept cash voucher which I can use it at Mr. DIY later.
The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.
I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.
I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.
Regards, nkk Cheras KL
Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102
its clearly stated no refund on the receipt.The story is....
I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.
The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.
As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even give in compromise to accept cash voucher which I can use it at Mr. DIY later.
The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.
I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.
I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.
Regards, nkk Cheras KL
Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102
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