Mr DIY store refused to refund with either cash or, cash voucher 
May 26 2015, 01:04 PM
QUOTE(Fearless @ May 25 2015, 09:25 PM)
Sorry, not sure this forum is suitable for my complaint against Mr. DIY store?
The story is....
I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.
The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.
As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even give in compromise to accept cash voucher which I can use it at Mr. DIY later.
The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.
I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.
I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.
Regards, nkk Cheras KL
Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102
Wow TS are you that dumb ? What wrote in the receipt says "Strictly no refund and exchange allowed within 3 days" and yet you want cash refund ? The story is....
I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.
The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.
As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even give in compromise to accept cash voucher which I can use it at Mr. DIY later.
The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.
I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.
I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.
Regards, nkk Cheras KL
Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102
First you choose to buy the item then when you FEEL like it's not good in your retarded standard or you like to call it bad design, then you forcefully want a cash refund. How stupid are you anyway ? You buy the item which you yourself pick and assume it would be the best in your nut house then have a change of mind after cashing in and trying it out.
Trash like you should just bring your mother to shop with you since you have a mind like a 10 y/o child and I doubt you have the logic capability to shop like normal people.
Why report to consumer tribunal law when the consumer like you are too dumb to read the receipt in the first place. Please stop shopping.. You fail in real life anyway. RM35 ? same cost as my food bill.
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