To modetator, the forumer who lodged complaint to you is the one who used vulgar language "cbai" against me. Please investigate carefully. Thank.

Dr DIY is agreed to refund me which is saying badmouthing a retailer is untrue. The forumer who is abusing reporting system must be punished accordingly.

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Sorry, not sure this forum is suitable for my complaint against Mr. DIY store?

The story is....

I bought a Table mate (UL11/2/3-2-6] from your store at the Giant Building at Batu 9 Cheras on 24 May 2015. I tried to return the product on 25 May 2015 due to bad design issue.

The manager agreed to my refund request with exchange of other goods, but he said he could not refund with cash which is against company policy.

As a consumer, I fully aware that strictly no cash refund within three days in the receipt is against the Malaysia consumer’s protection law. I even compromise to accept cash voucher which I can use it at Mr. DIY later.

The store Manager claimed he has to follow his company’s policy and refused to refund with either cash or cash voucher. In order not to cause unpleasant incident with the manager, I therefore bring this case to Mr. DIY headquarter for a solution.

I as a consumer want Mr. DIY to refund me with cash within seven days. If Mr. DIY fails to do so, I will bring this case to consumer tribunal for a decision. No reply from Mr. DIY wihtin 48 hours meaning Mr. DIY is not agree to refund me with cash and also agree to bring the case to consumer tribunal. I will file a case with consumer tribunal after 48 hours of this notice is served to you.

I will publish this case as an open case in my blog and Low Yat forum for public members to know that your company policy of strictly no refund with cash is against the Malaysia law.

Regards, nkk Cheras KL

Cc: An email with above content is also sent to Mr. DIY via webform at http://www.mrdiy2u.com/?page_id=102



This post has been edited by Fearless: May 26 2015, 12:50 PM

The table is not working with slanting table top.

Do you buy sengit punya meja?

Your never get the table top in flat position. The store manager agreed with me the design is flawed and willing to refund with other goods which I disagree,

They do not have stock and I believe is also the set I bought for terrible design. They should remove the table top from the shelf.

No full refund policy is a trick to cheap orang kampung or brainless consumers.

Do you open every cheap items you buy?

Because there are donkeys willing to let businessmen bully them with all sorts of illegal practice.

You then blame Najib for price hike. Anyway I am anti-BN voter.

Your teacher forget to teach u what is perishable and non-perishable goods. I hope u do not eat dog food. LOL

I do not condemn the store manager, and we have friendly talk.

I wanna challenge Mr DIY top management in the court to teach them that do not treat Malaysian customers like fucking idiots.

I have free time to teach cocky businessmen a lesson.

I complain even for 5 sen short in change. Holding principle is more important, not the amount of money.

5 sen goods can be refund also if anyone wants to do so.

Because your brain is like dog shit to think ur buttcrack is ur mouth. LOL

If everyone is like chicken, when Malaysia can be a developed nation with right thinking.

I waste time but more Malaysians will benefit for my fight in the future to stop no refund fcking policy.

Which lawyer buruk says so?

I can challenge you if you have shop. See who is the winner.

I also a trader, but I hate those fcking trading policy to treat Malaysian consumers like donkey.

Malaysian consumers never come forward to protect their rights and always blame the government doing nothing.

Barang naik in the mamak stalls without good reason also ok lak. I have boycotted mamak stalls since this April.

Are your trader?

Go consult you lawyer friend if any. Go learn to be informed consumers.

If someone put a notice in the court yard, "Penceroboh ke rumah ini akan dibunuh dengan bomb". It's ok to kill armless intruder by displaying a notice?

You cannot make illegal stuff to legal by printing "strictly no cash refund" on your face.

All the while I ate at a Malay stall. Bodoh.

Boycott mamak stall is new target.