Mr DIY store refused to refund with either cash or, cash voucher 
May 27 2015, 08:29 AM
QUOTE(MeToo @ May 26 2015, 05:16 PM)
After reading 3 pages of this thread....
I can conclude that Msia does have a LOT of stupid/dumb consumers who let big business bully them around.
Although our country aint super in consumer RIGHTS, but we STILL have them, if u dont exercise them then you are the one losing out.
Exactly, so many dumb asses here...Pity da fools.I can conclude that Msia does have a LOT of stupid/dumb consumers who let big business bully them around.
Although our country aint super in consumer RIGHTS, but we STILL have them, if u dont exercise them then you are the one losing out.
QUOTE(alexjaya @ May 26 2015, 06:11 PM)
You need to prove that there is a problem with the service.
Do a packet loss test (this would be a better case for your DC problem)
Or a speed test which doesn't reach 90% of your subscribed speed.
I did this for Maxis and we got 2 months free service (Business Package).
I also terminated P1 while in contract, because I was unable to get service. I did provide them 3 months to fix the problem which they couldn't. I didn't pay anything during that time as, every month I email them and tell them to check their logs for usage on my account. It proved that I didn't use the service and wasn't connected. When I terminate they said there will be a penalty, I told them, go ahead and bill me. Until today, no bill arrived and account is closed.
Yes its time consuming and tedious but you have to do your part to prove it.
Do a packet loss test (this would be a better case for your DC problem)
Or a speed test which doesn't reach 90% of your subscribed speed.
I did this for Maxis and we got 2 months free service (Business Package).
I also terminated P1 while in contract, because I was unable to get service. I did provide them 3 months to fix the problem which they couldn't. I didn't pay anything during that time as, every month I email them and tell them to check their logs for usage on my account. It proved that I didn't use the service and wasn't connected. When I terminate they said there will be a penalty, I told them, go ahead and bill me. Until today, no bill arrived and account is closed.
Yes its time consuming and tedious but you have to do your part to prove it.
My experience with TM, no need to prove anything, just tiao them and they ask me how many days i wanna refund. I just tembak 1 week and they re-direct me to the claim department (or something) and got my money back. Easy. Only cheap Streamyx then.
Fearless
Keep on the fight! Don't let idiots here tell you otherwise!
Sharing my experiences.
I have complained many companies:
1) Telcos - MAXIS (read sig), UMOBILE, TM ...always get my money.
2) Computer shops - return and changed other items because not satisfactory. (CZONE, ALLIT etc).
3) Recently - Houz Depot. Sold me this jalat wall fan (Morgan brand - dun ever buy this brand ever)...RM100 or so. The cover cannot tutup one, returned it to them, Sales assistant says Morgan "memang ketat". You think this is pussy ar? If pussy ketat ok lah. Demand my money back and got it on the spot.
Btw, Houz Depot looks like gonna close shop...stocks all dissappearing and not restocking...
So there. Alway fight for your rights! Idiots with "tidak apa" attitude will never progress and let people walk all over them.
I LOL at the peasants.
This post has been edited by Matrix: May 27 2015, 08:30 AM
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