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> Mr DIY store refused to refund with either cash or, cash voucher

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Error404
post May 26 2015, 05:23 PM

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From: Heilongjiang Province, China
For whoever said no cash refund due to already mentioned on receipt, please read this:

https://mystandard.kpdnkk.gov.my/mystandard...engguna1999.pdf

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Section 46. Consumer's option of refund or replacement
(1) Where the consumer exercises the right to reject goods conferred under this Act, the consumer may choose
to have
-
(a) a refund of any money paid or other consideration provided by the consumer in respect of the rejected
goods; or
(b) goods of the same type and of similar value to replace the rejected goods where such goods are
reasonably available to the supplier as part of the stock of the supplier,

This post has been edited by Error404: May 26 2015, 05:27 PM
Error404
post May 26 2015, 05:23 PM

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Junior Member
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From: Heilongjiang Province, China
QUOTE(kopihazelnut @ May 26 2015, 05:21 PM)
Name one shop in Malaysia that allow return cash policy..
asaik, this is a standard procedure.. dats why u have to check properly before u buy..
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IKEA

Error404
post May 26 2015, 05:32 PM

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From: Heilongjiang Province, China
QUOTE(kopihazelnut @ May 26 2015, 05:29 PM)
not for all item. plus only for unassembled item in their original packaging..
how to know i dont want the furniture due to size or whatever if i dont assemble it..
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U can un-assemble it & send it back to them with original packaging. I'd done it before.
The excludes items are cut fabric, unwrapped bedlinen, kitchen appliances which i think very fair due to hygiene purpose.

This post has been edited by Error404: May 26 2015, 05:35 PM
Error404
post May 26 2015, 10:32 PM

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Junior Member
236 posts

Joined: Mar 2009
From: Heilongjiang Province, China
QUOTE(kopihazelnut @ May 26 2015, 06:06 PM)
hmm.gif  i want to return pot set and huge wardrobe.. but they said only for un-open and un-assembled..
or is it because the item on sale.. im not sure..
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Item on sale u mean from AS IS?

It mentioned on their refund policy, u can return the item if the item is unassembled with original packing.
Unopen is not mentioned, and I had returned opened item also.

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