wrong thread

This post has been edited by Oltromen Ripot: Sep 10 2024, 08:14 PM

Just subscribed to Maxis 300Mbps yesterday.
Was provided with TP-Link co-branded Maxis model EX230v.

They no longer provided Kaon model?

Fresh broadband user or did you switch from another ISP?
What infra are you on?

seems like Kaon may be reserved for those on higher end plans now

EX230v looks like the sucessor to the old c5v, with VoIP port

for a while they also give some TP-Link EX510 or something like that

Consider fresh should as the last time I was on Maxis fiber was during 2022.

If not mistaken is TM infra as needing TM guys to come over for setup too

After upgraded from 30mbps to 100mbps speed not increase much like from 30 to 55 like that only
How long it can go to 90-100mbps?
Restarted router and modem several times

did u speedtest while using their router?

sounds like you are using Wifi?
might be old N Wireless Wifi card inside your device being the bottleneck

what device is this?
if pc, screenshot wifi card in task manager/device manager
if phone. give phone model

Your ont and router got replaced?

Use lan cable and do speedtest. If still cannot reach near 100mbps, call Maxis to reconfigure your speed profile.

This post has been edited by YoungMan: Sep 12 2024, 08:39 AM

yes, new router got it last year
tp link AX3000 Dual-Band Gigabit Wi-Fi 6 Router

using iPhone 15PM

new router tp link AX3000 Dual-Band Gigabit Wi-Fi 6 Router

reported to maxis via whatsapp this morning around 10am
now speedtest normal already about 95-100mbps

why yesterday upgraded only from 30mbps to 55mbps (speedtest) and after reported now ok already

Usually Maxis speed upgrade takes a bit of time. I experienced the same too last year.

i see
thanks for the info

cross-posted from Unifi thread.

While talking about 4G Backup service,

while i do not know if Maxis really did terminate this attractive backup selling point, ...

i don't know why everyone advice to deal with agents.

i advise, straight walk-in to maxis centre like how i did, every time.

the FAQ and TnC below still mention "4G Backup service" here.

https://www.maxis.com.my/en/faq/products-se...postpaid-fibre/

https://www.maxis.com.my/en/terms-condition...aid-fibre-plan/

I did walk in initially. The person attending to me knew nothing. Just repeated what I already learned from the website. Also had to scan some stupid QR for number, so now my phone probably infected with Pegasus also. At least agent offered me 3 months free. Maxis staff just offered me sour face.

I can confirm this thing is still valid you use Maxis Fibre and Maxis Postpaid. Both must be the same name though.

And, you need to get the SIM card from Maxis Center, not authorized center.

Modem will be delivered by Maxperts.

Anyone in Kuching having Line issue? I did a fiber reading on my cable and shows a dead line.



I just know it just got recovered after the blackout based on Unifi Alerts.



I wonder how long will the process take if I have to ask Maxis to get Unifi Contractors to pull a new fiber cable. Zzz... on a Saturday too... and public holiday are coming again zzz...

All good here in Kuching. Must be your fibre cable or DP box.

Ouch.. guess so... I had to call a private contractor who can check the fiber cable.

I do not know if I can claim for reimbursement for the downtime from Maxis since I remember Unifi is more lenient on this as they will have their dedicated team of fiber cable contractors.

Maxis also provide but I'm afraid it will take a week just to fix my line. The cable is only just 6 years old but did warn if it breaks la... thought can last at least 10 years before changing it.

My cable already 7 years old from Unifi lite time. Hope it will last longer.