Okay... My whole neighbourhood no line.

Private contractor said DP point weak power and above 65 dBm reading.. I just want to verify my cable is not broken is good enough for me dy

Repair should be fast then as it affect also Unifi users. Your private contractor is it recommended from TM?

Yea, he has worked for TM before. He decided to go on his own and do multiple types of services, ranging from TV boxes, network cabling and fiber cable installation/replacement.

Well, my line got back up at around 1045pm last night. Speed wise still okay. However, Techinical team will arrive on 18th September.

I may want try again to see if I can fix my upload speed since that speed is not too consistent and request for details on the OLT brand in my area. I also requested Maxis to send both their senior technician along with TM Senior level technican to fix the upload speed if possible. Hopefully it is worth it.

I understand it can be viewed from the modem right?

Hi, so I noticed it's slow at nightime for the past week.
Anyone having the same problem?

No issue here, KL area.

No issue here, Johor area

I’m at kuantan area, gonna just call their hotline to complaint. It’s been a consistent slowdown every night

Well this is strange. Maxis installation completed just now. Supposedly 500mbps (on unifi infra) but look what I’m getting. This is from the e-waste Kaon router some more.



Could it be due to my old Unifi being 800mbps? Might drop back down to sub-500mbps once the TM side turns off my Unifi?

Anyhooz, time to get replace the Kaon with a proper router.

This post has been edited by dev/numb: Sep 20 2024, 03:47 PM

Yes it will drop back to your subscribed speed when TM properly configure your profile. Your Unifi will still run for like 1 to 2 weeks after Maxis installation.

This post has been edited by YoungMan: Sep 20 2024, 03:55 PM

Waking up this morning to los light blinking. I lodge report to Maxis and seems have to wait until monday.

Is your whole area affected or just you so far? Hopefully can settle within the day. I remember I had to wait till 10pm for it to be up.

Whole lorong affected. Connection just restore a few minutes ago.

That’s better than having to wait till Monday.

It’s my biggest fear with Maxis honestly (or any provider riding on a different provider’s infra). With TM, you wake up each morning and hope for decent performance at night. For Maxis (on TM infra) you go to bed and pray you still have internet the next morning.

Got my Public IP configured earlier today. Simple process. 10 minutes on the phone kao dim. They won’t ask you what you plan to do with it. Get your RM10.60 they happy already.

If whole Lorong is affected then it will be fixed quickly cause it's the main fiber cut for your Lorong

TM internal KPI for their Unifi customer is 24 hours so the trick is get your neighbors to call TM

But if kena during weekend then doesn't matter what provider, there will be no one coming to fix your connection.
Hahaha, you paid for public IP, they will not question you. If you request public IP from Unifi they will need you to show proof on why you need it.

Idk what actually happen, maybe the fibre cut happen somewhere not within our DP. Afaik didn't notice any TM contractor working at our lorong. Suddently at night connection is up.

inb4 that fibre that Unifi announced as "a cut causing nationwide slowdown" was actually your Lorong's.

Can't say they do not work on weekends though. Unifi most of them 24/7 since the fact my parents told me that TM contractors were outside the main road fixing the fiber cable that links to a few Lorongs.

They definitely will respond. I even send them a photo of the Power reading to show that there is no power from the fiber DP box. But suppose if Maxis kena, Unifi will be as well. The incident was on weekend after my night shift so coming home no internet was definitely unexpected.

Unifi 1st response then followed by Maxis to come to your premise for follow-up.

So Maxis will still come later to double check on the connection?

Yea, that was for my case.

I requested for creating a technical case report number then it covered the whole area that is affected if anyone else make the report. I did the same before and was then replaced by someone's case report (if someone in the same area reported) as well since it will be labelled under one Case Number.

They will follow up your case number on weekdays only. Weekends and public holidays are their off days.

This post has been edited by xjoshualaw29: Sep 22 2024, 08:22 PM