i reapply new cc recently also same issue, i think i called CS to fix, ask me wait few hour to try again.

My scenario a bit different, but end up I have to go to the branch, and the staff had to seek help from another senior to solve it

My HSBC Amanah MPower Platinum Credit Card-i Everday cash back was not credit since Aug 2023, complain complain complain, until end of last year finally sekaligus credit in for me

The cs told me that there are group of customer affected, probably it's good for you to check back your statement and see if you are affected

Normally the Everyday cashback credit 8~12th every month

Okay I called and it's fixed now. Can login now.

Apparently all those who reapplied for HSBC cards (with no other accounts with them) face this issue where the new card is not tagged to their existing online/mobile banking account.

Sharing this for reference to all those who many face the same issue in the future.

Thanks!

This post has been edited by contestchris: Jan 4 2024, 06:19 PM

I tried to top up RM500 to my TnG Ewallet earlier using HSBC TravelOne credit card. However, I got an error message. I re-tried a minute later, and this time the reload was successful.

However, to my horror, on the HSBC mobile app, it shows as two separate RM500 transactions. I called HSBC and they confirmed the card has been charged twice! The credit limit has also decreased by RM500 x 2.

However, there is only a reload of RM500 to my TnG account.

Has anyone faced this before?

Why get so worried with unposted transactions?
It is very common in credit/debit card transactions. Your card issuer already approved but the approval (eg for PIN entry, the 6 digit approval code) failed to reach the acquirer (merchant's bank) due to communication error.

In the past, the unposted transactions never appeared in banking app. But nowadays some banks are too kind to show this info (eg Public Bank, HLB) but may cause trouble and anxiety to the card user. Relax, this piece of info will eventually disappear in 1-2 weeks.

This post has been edited by ClarenceT: Jan 6 2024, 09:44 AM

a bit late to reply,
here's the fix i tried and worked

1. use ONLY gboard or stock keyboard, any third party keyboard will not work on the app and will force close, they do this to prevent keylogger and eavesdropping
2. disable any app that running in background that use accessibility service, such as greenify, lastpass, any other password manager.

Hi all,
I would like to see advise here on comparison between the below travel CC. Which provides the best value from spending value & conversion perspective?

HSBC T1 vs SCB Journey Card:

1) Spending for miles (Local & Foreign spending)
2) Miles conversion (Krisflyer...etc.)

Greatly appreciate any wise advice and experiences. Thanks!

had it since last week and not fix yet

Get RM20 Cashback with a minimum top-up of RM300 in a single transaction to Touch N Go (TNG) eWallet account on Fridays

Has anyone received the cashback for this promo?

Wow, not aware of this, can try for the last month, should be easier then RHB one.

easier.
but some bank are known to not fulfilling their campaign cb..

until you lodge an official complaint to authorities, only they reluctantly fulfilled it

This post has been edited by sjz: Jan 9 2024, 04:59 PM

Betul ke, no wonder nobody talk about one 3-month campaign that ended sept2023, cb nowhere in sight.

i managed to get full cb after complaining to the cust resolution + BNM after their investigation for 2 months

Congrats.
R u reffering to the HSBC Travel CashBonanza which ran from 22 May 2023 to 30 September 2023?
Full cb means the monthly(rm2k) n weekly(rm80) cb?

nope.
my campaign is Cash Sweep Promo runs from 1 Mar 2023 to 31 May 2023.
my spend on March 2023.
waited till 31 Aug as per T&C 12 weeks max.

still not received, so i shoot to cust resolution & BNM.

initially they still want to tell you its 1st come 1st serve bla bla.

i told them impossible as i do targeted spending 12.00am on 1st day of campaign week.

don't tell me its full by that time. (as unlike RHB, this campaign hav way more quota)

in October only gotten cb back.

so yeah, a full 7 months for cb + efforts writing stories to complaint to cust resolution & BNM

This post has been edited by sjz: Jan 10 2024, 08:57 AM

hello guys, sorry credit card noob here so i've been using the same card for the past 5 years...
currently on Amanah MPower Platinum, i'm thinking to change to TravelOne Credit Card for the miles point. would my credit limit be transfered over as well to the new card as i do have a very high limit for my current card.

I also wonder anyone get the Travel CashBonanza prize....

Important thing to note is HSBC has a monthly cap (correct me if I'm mistaken)...

This post has been edited by biatch0: Jan 12 2024, 02:36 PM

Thanks! This is really helpful

So in conclusion, if I'm understanding the table correctly, reconfirming HSBC T1 provides better value only for local spending but with 10k local spending limit monthly compared to SCB Journey better value for foreign spending?

Means if i have both HSBC T1 & SCB Journey, my game plan should be spending on SCB Journey ONLY for Foreign spending and HSBC T1 for local spending only? TIA

This post has been edited by lsang: Jan 15 2024, 12:49 AM