After they know they've been reported then they only call you for exchange? I am curious with this.

When iPhone first launched, I was in Paris. Can feel and touch it before it released in Malaysia. Just cannot buy it back only.

Please sent to ur friends. Be aware with machine. They told me, this is exceptional case.

Then i sound to them, how can be exceptional. Every customer also will request for change if bought defect product.


Attached thumbnail(s)

wow report police somemore

I am gonna download this image and share to my friends. Hahahaha

Yes please.. Tell them please buy iphone through online to get cover by Apple warranty.

I just downloaded your report and will spread the word around, to inform people to be careful when making an iPhone purchase from Machines!

From what mozact89 had to go through, those of us who made our iPhone purchases from the Online Store are the lucky ones. We can get it at the "actual" retail price and furthermore, delivery is very quick and reliable (2-3 days from the date of order + payment)!

This post has been edited by THTgadgets.com: Jan 20 2015, 12:12 PM

You can actually make a report to the Consumer Tribunals for small claims like this. Just a note for you so that you know what to do next time rather than making a police report.


Exceptional case??? You told them they are lucky. If I was the one, I would have raised hell there and then if they do not replace another unit for me. That is why I always ask them to open up and inspect the unit first before I make my purchase. If they dont want to, I wont buy.

This is business ethics, how can you make a customer pay good money Rm3K++ for a defective product which is brand new and ask them to live with it?

Why not? When the iphone 6 and 6+ launched in Singapore, I bought my iphone 6 and 6+ there. The Iphones are launched simutaneously at all Apple's first tier countries.

This post has been edited by TOMEI-R: Jan 20 2015, 12:20 PM

good on you bro, hope they at least apologize for what they did there

Thats why i told u they are stupid.. It very unfair to customer have to take the responsibility to buy the defect phone.

Machines huh? Nothing new, service like crap, staffs never smile and quite rude.

I only buy from Apple Online Store now.

It's a manufacturer's defect that was spotted at the time of opening up the new package. So by right, the customer can demand a replacement, there and then.

So what was Machines thinking, by making you go for a round trip around the world, only to allow your replacement in the end? And that after having to make a police report that scared them?

See? Told u. This is how to get things done in bolehland.
I went bang table in their service center too.
I guess case closed since u accept their bribe?

Fortunately the staff at other Resellers like Mac City, EpiCenter, Mac Studio, Switch, and the [i] Store are quite friendly and always smiling. I haven't really seen how Machines staff behave though, since there are no outlets here in PJ (except for the one in Sunway Pyramid).

This post has been edited by THTgadgets.com: Jan 20 2015, 12:28 PM

They must have been contacted by tribunal la. To either settle in or out court.

How if purchased a deficit unit from Apple Online Store? Can exchange?

Since it was bought online, there is no physical store for you to do an exchange. It's best to call the Apple Hotline and inform them of the problem instead.

This post has been edited by THTgadgets.com: Jan 20 2015, 12:32 PM

Then it depends on luck

Wow RM400? Is that an original screen?