ofis hour weekdays la of cos

Ok haha. Well I always no time to followup. Will call then tmr.

Car already in perodua for 2 months.
Claim approved on 2nd week.
Who should I call for status of repair. Perodua or insurance
Been told it takes at least 2 month from perodua.
Now just wanna follow up since it's been 2 month

And so far only received SMS from insurance that claim approved. Did not mention how long it will take.
Own fault claim own insurance.

repair always workshop. so perodua.

claims approved means perodua can begin the repair process.

Hi there,

Will do once it is necessary to write the letter! Once again, appreciate the kind advise. Will update here in May/June 2018.

Warmest regards

Thx for the reply. So I will call perodua for the status soon.
Once it's ready to be collected. What I need to check?
We don't know what is replaced rite and the total claim amount?

u will when u signed the discharged voucher. unless u signed blindly the doc.

i think u signed blindly the doc coz perodua already in progress to repair ur car. meaning the doc with the cost already signed.

nop. i dint sign anything after received sms that the repair is approved(sms from insurance company)
but when i leave my car at perodua, they only asked to sign claim doc, gave police report and etc.
then the person said they estimate 2 months for the repair. when asked do i need to do anything else(etc to follow up after submit claim, they said no need, just wait around 2month they will call to collect car) . the perodua workshop is not roadside workshop. i called up insurance when they helped me submit and confirmed that workshop is under perodua. so i just dint follow up anymore

i c. probably u signed a blank form ( like me before haha). u can always ask company the breakdown.

maybe haha. as for breakdown of list, ask from insurance or perodua ? thanks

both oso can.

just called perodua. . amount claimed is RM12k + .. its a perodua bezza
breakdown of list i did not ask. he said will call me back later for status of the car.

Thats quite a hefty repair bill! mind to share whats the damage to the car photo?

Jan, my proton persona kena rear end, repaired cost also 6k. Nothing major also.

11-Jan, accident, police report, send in workshop
15-Jan, repair est to insurance
18-Jan, police keputusan out
20-Jan insurance approval (supplementary req)
1-Feb, all parts arrived
7-Feb collect car.

timeline above for your ref. I think the part that most makan time is waiting for all the necessary parts. Now just waiting for LOU, the workshop said the file the claim already. But yet to hear a single thing.

This post has been edited by lkoky: Apr 3 2018, 07:15 AM

follow up with insurer. workshop wouldnt know

u collected your car on 7th FEB .. now waiting for LOU ? Letter of undertaking ? what is it for ?

I just called workshop. Workshop say try to settle this month.
Car go into perodua workshop since early Feb.
Also told me got apa turun engine. Chassis change.
Need me to take original geran after complete repair and go to puspakom. If settle on month end. Mean total time car in workshop is 3 months. Is that consider ok? Based on the pic I posted above.

Then I called up insurance, asked them to provide breakdown of what being claimed. They will email me.

But duno what offer letter to perodua actually belum accept, insurance say during repair sometime they found more part damaged they will add in the cost.

I'm lost. Is that normal given the timeframe is really long.