Hi saigetsu,

I’ve PM you yesterday on my Mazda CX-5 which was involved in a minor accident. A car bang me from the rear when My car was stationery at a traffic light.

I went to the Mazda Service Centre for the OD-KFK claim. I was told by Mazda even though I wanted to claim on my insurance first, I still have to provide the “keputusan” and etc from the police b4 they can proceed with the claim. Is that correct? Then, there’s no point doing the claim since I still have to wait a few weeks for the report? From my reading of your post, ODKFK is supposed to be less hassle.

Any advise would be appreciated.

Thank you in advance

Ha! Ha! Well, nothing much that I can do except waiting for the Police “keputusan”. Was informed that it needed 7-14 days for the report. Keeping my finger crossed! Won’t be able to get it repair before the New Year then.

Anyhow, learn not to be bully by touts. Thank you for the informative posts.

Hi bro,

Need some advise whether we’re able to claim for 15% Cashback for non claim incurred during the year from the third party Insurance? Would the Insurance consider this claim or they will reject it? (3rd party at fault from the police investigation). Besides that, Takaful Malaysia estimated the repair days as 21 but Mazda had made a claim of just 7 days. It’s correct as my car was at the workshop for not more than 5 days.

Thank you

Hi bro,

Thank you for the prompt reply. Appreciate it. Not sure whether you remember that I message you before and my car is already repaired by Mazda. Thank you so much for the kind information and advise.

Now, I’m sending a claim of loss of use letter and docs to the third party Insurance, ie Etiqa Takaful. For the 15% cashback, it’s from my Insurance, Takaful Malaysia in the even there’s no claim in the calendar year. TM informed me that I’m not entitle to this cashback since I’ve already made a KFK - OD with them even though the Police has stated in the keputusan that it was the other driver fault. They ™ advised me to try to claim from Etiqa Takaful.

That’s why I seek your advise on this matter.

Thank you

Good morning bro!

Wow! Again, thank you for the useful information. I didn't know that. Will do so! Have to know our rights. I will keep you posted on the latest update. My insurance anniversary is in May 2018. May have to wait till then to see whether TM will give me the cashback.

Have a great Friday!

Bro,

Really appreciate all the information given here. Malaysian are always taken for a ride when it comes to our rights as a consumer. More often than not, we were short-changed by many dishonest people.

You're doing a great job by sharing your knowledge here. Once again, terima kasih!

Hi bro,

Alright. I will wait until TM declared the cashback amount l, and then only see whether they have given any CB to me before taking any further actions.

Again, you are being kind and helpful with your advise. Thank you very much!!!!

Bro TBoon is right.

Can't give a 🏅 but can belanja great Penang food if you are ever in Penang!!!!

So PM me if you are here!

Hi saigetsu and all,

And update on my case.

Accident 26/01/2019.Third party fault. Keputusan in my favor. Claim on OD-KFK.
Car repaired on 5/03/2018.
Sent for LOU on 9/3/2018.
Approval given on 22/03/2018 by Etiqa

LOU: 7 days x RM40

Thank you so much for the assistance. As advised, I’m waiting for the anniversary of my insurance with Takaful Malaysia which is due in May 2018 to see whether they will pay me the 15% cashback on no claim rebate for a year. I’ve spoken to TM CS, and they verbally informed me that TM won’t be paying me the No Claim Rebate since I’ve made a claim!

Again, since saigetsu has advised me to wait and see until the anniversary date, if TM don’t pay me the rebate, I will try to complain to BNM. Not sure whether BNM will entertain me.

Thank you for your kind assistance

Hi there,

Will do once it is necessary to write the letter! Once again, appreciate the kind advise. Will update here in May/June 2018.

Warmest regards

Hi Saigetsu,

Hope you remember me. My car, CX5 was involved in a minor incident in Jan 18. I have asked and received valuable advise from you.

Claim under OD-KFK and received the CART payment already. My insurance is Takaful Malaysia and the third party is Maybank. Maybank had pay the CART. It is the third party fault

Now, today is the new anniversary of my road tax/Insurance. I have renew it with Takaful Malaysia. As advised I have written to ask on my rebate for no claim but the Customer Service rejected since she say I have made a claim during the year. I have a copy of the email.

My question it is advisable to make a complaint to BNM on non payment of the 15% rebate? Or it is TM right not to pay me the rebate?

Your advise will be appreciated.

Thank you.

Thanks bro for the reply! Will do and revert on outcome. Thank you. Selamat membuka puasa