Car already in perodua for 2 months.
Claim approved on 2nd week.
Who should I call for status of repair. Perodua or insurance
Been told it takes at least 2 month from perodua.
Now just wanna follow up since it's been 2 month

And so far only received SMS from insurance that claim approved. Did not mention how long it will take.
Own fault claim own insurance.

Thx for the reply. So I will call perodua for the status soon.
Once it's ready to be collected. What I need to check?
We don't know what is replaced rite and the total claim amount?

nop. i dint sign anything after received sms that the repair is approved(sms from insurance company)
but when i leave my car at perodua, they only asked to sign claim doc, gave police report and etc.
then the person said they estimate 2 months for the repair. when asked do i need to do anything else(etc to follow up after submit claim, they said no need, just wait around 2month they will call to collect car) . the perodua workshop is not roadside workshop. i called up insurance when they helped me submit and confirmed that workshop is under perodua. so i just dint follow up anymore

maybe haha. as for breakdown of list, ask from insurance or perodua ? thanks

just called perodua. . amount claimed is RM12k + .. its a perodua bezza
breakdown of list i did not ask. he said will call me back later for status of the car.

u collected your car on 7th FEB .. now waiting for LOU ? Letter of undertaking ? what is it for ?

I just called workshop. Workshop say try to settle this month.
Car go into perodua workshop since early Feb.
Also told me got apa turun engine. Chassis change.
Need me to take original geran after complete repair and go to puspakom. If settle on month end. Mean total time car in workshop is 3 months. Is that consider ok? Based on the pic I posted above.

Then I called up insurance, asked them to provide breakdown of what being claimed. They will email me.

But duno what offer letter to perodua actually belum accept, insurance say during repair sometime they found more part damaged they will add in the cost.

I'm lost. Is that normal given the timeframe is really long.

It's own fault so cannot claim LOU.
Wondering if no timeframe. They can drag until 6months?
Usually what to do for this case. Been 2 month

So if they haven't add supplementary request mean they not even start to fix yet? Or they already fixing and if found more issue they will submit more? Coz insurance told me mayb they will add supp req. So I'm wondering is the supp req is done when fixing or must open all and confirm ady only submit. Then still need wait insurance approval then only can fix?

lastest update. they said car 80% done .. this week need submit JPJ for chassis restructure. He say this need takes 2 week.
then only can go puspakom ..

first time heard need submit to JPJ. he said due to chassis koyak change chassis .. anyone can clarify why the need to submit to jpj ?
and is the car still safe to use ?

ya chassis damaged. not teruk la .. perodua car kena sikit kemek until kena chassis liao .
puspakom i understand .. but submit to JPJ for chassis restructure mean what ? first time heard involve JPJ
BTW car is 1 years old, so its repaired in Perodua itself

he said need submit JPJ then only puspakom .
Thats mean got chassis change rite ? thanks

If no kena chassis then faster. Mine repaired. Test drived. But still left at perodua as jpj haven't approve. After approve then puspakom. Currently 2months 2nd week

kolanfirm mininum 1 month..
process with insurance alone 2weeks ..

Make sure to visit or call once I awhile.
Mine happen that the pomen told me actually they repaired the car since awhile ago. Just the staff did not submit all relevant documents to jpj on time. So ended up 2 month and 3 weeks only collect car. FYI today collected car. Total insurance pay 13k+ for the repair( perodua initial estimation is 20k)

Estimate duration of repair shows 16days but actually took 2months and 3 weeks lol
Since claim OD, I guess cannot claim LOU

Bezza is wobbly above 80kmh when going thru some curve.
Realized this when I drive the car after a month during a trip down to ipoh. Also found out that the steering wouldn't go back to original position after u-turn or sharp turn. Have to ownself steer it back to original position. Other than that not much complain. Save fuel is the best part of this car.

Just now collect car I drove 1 round around the SC. Seem ok with the repair work. Btw after repair parts is 6months warranty. And any unsatisfactory with the repair work can complain back to insurance or perodua as stated in the worksheet