Wait are you talking about the BTU or the router?

As far as I know BTU is lifetime warranty because I don't think can easily purchase from 3rd party.

As for the router, i changed to tplink and still working ever since from the start.

Maybe the technician went on a 'troubleshooting' visit instead of a modem replacement visit. just a hunch.

This post has been edited by xperiaVuser: Jun 28 2014, 09:22 PM

we are talking about modem aka BTU..but tht guy say BTU aka modem is lifetime warranty and he say tech guy come to replace modem for free but charge him RM50 for service..
as i remember when tech guy come my house to replace they never charge any single sen also

Well only way is to confirm with TM themselves but since already paid...

Hi, I currently experiencing unstable internet connection from VIP 5 Unifi. As I check the router(smaller box), the internet light sometimes flashing OR turn on and off consistently. Especially during night and weekend @@

TM technician came many times and the last visit they asked me to relocate the fibre wiring from outdoor to indoor...

(Why outdoor at the first place is because installation team misinformed me that it require charges if want them to install the wiring indoor since it need to come from the back of the house to the living room at the front)

... which of course charges incurred for about rm350 considering the length of the fibre wire. @@

My Hypp TV and phone line is functioning well, but not my internet connection. So before I make decision to pay for the relocation, can anyone here tell me what is preferable solution? Should I ask them to replace the modem router? If so, is it FOC?

Thanks in advance for any helpful answer.

For my case, yes, modem has lifetime warranty, but when the technician come to replace my modem for free, TM will charge me RM50 for the service, and the money is billed into my account, not paid to technician.

I just recently realized that all my download connection had been throttled down to 500kbps for quite a while now. And I mean everything. Direct download, p2p, steam, etc2. Anybody have any idea what the problem is?

Area : Ampang
Default router and modem. Replacement router got hit by lightning.

Would like to check if anyone using Asiabox.
Previously I use YTL YES, and watching online TV channels has no problem.

But on Unifi, the asiabox cannot connect to all the TV channels and movie servers.
Anyone can help?
Thanks

This post has been edited by ERN2: Jun 30 2014, 11:11 AM

anyone else having internet problems since 11am?

can use local website like lowyat, but international ones facebook, google; all cannot load

same problem here...
only can load local website lowyat.net while international websites cannot load

cannot get through its customer service even...

is it possible to flash ddwrt firmare on the l7 router?

Anyone try to use online upgrade their unifi package before? If yes is the upgrade immediate?

So, I finally have Unifi coverage in my area.

What's the download speed limit for VIP 5? Is it 500~600kb/s? And is the quota limitation implemented yet?

max speed for VIP 5 before i upgrade to VIP 10 600kb/s
quota havent implemented yet

Thank you!

i currently on vip5. i heard if they call u can get upgrade to vip10 but with cheaper monthly fee than advertised.

Is there any way to get this promo without waiting for them to call and offer? Also, how much the new monthly fee for promo vip10?

Anyone here are from Pendang or Melaka Sentral? Need feedback if anyone there have tried this new tm service~ check tm.com.my/tmgo

Agree. These few days I keep on checking my connection , do few test and I noticed my download all get capped. Damn! All the time since beginning my download were 650kbps and now become 150kbps.

Using VIP5 from SENTUL!

So TM screw me? I'm going to terminate my contract. Hehe!

this has been discussed SO MANY times already
if you carefully read previous2 post, you'll noticed quite a number of users here(including me) didnt even wait for their call
just give them a call and ask them about the promo unifi without hypptv