Check with the apartment management if yours has one. The last time a contractor told me that also, saying cable is old and want to charge me. The condo was quite new so I didn't believe him, turns out he disconnected my line and not a cable fault.

Doesn't matter if you're on 20/10/5/1mb, youtube is throttled to less than 40KB/s. Last night 9.30pm my youtube speed back to normal.

Guys, is the raceway ( casing for wiring ) still included in the standard installation for Unifi?

does that mean what they mention here on this page is wrong? Unifi Page

*Update: Called 1300 Unifi number, the raceway(casing ) is included in the standard installation, free for 30 meters.

Don't know who is right now. If they don't I'll just buy the raceway myself and DIY.

This post has been edited by xperiaVuser: Jun 18 2014, 10:59 PM

Guys is it true they don't install FTB box outside your house wall anymore, instead they pull the wire directly from the pole?



This post has been edited by xperiaVuser: Jun 20 2014, 12:57 PM

Thanks samkian. Did they say how they calculate the 15M internal fibre limit without the FTB?

That's what I'm afraid, they can simply put your internal fibre is longer than 15M and charge you in the next bill.

*Update: TM called me, they said there is no such direction to install Unifi without FTB. If the installer is reluctant to install the box, call TM on the spot. They will speak to the installer.

update 2: Right before the installer came, I made another call to unifi to make sure about the FTB thing. Now, CS says it's a new directive that unifi can be installed without the FTB. CS said internal fibre count from FWS onwards, installer says it doesn't matter anymore without FTB really my kepala pusing already listening to them. Fortunately, my installation went smoothly without hiccups.

This post has been edited by xperiaVuser: Jun 22 2014, 09:47 PM

TM landlines, no. But Unifi number 1-300 got charges.

The unifi CS I called and her supervisor don't even know about the new directive, installation without FTB. Fortunately I called second time to confirm.

So the lightning travel through the fibre cable? I know we could disconnect the fibre at the FWS but it's tedious and inconvenient to do so... plus the plug at the FWS feels fragile. any better way to avoid it?

Thank you for the info now I don't have to disconnect the cable like I did with streamyx.... which was really inconvenient.

Maybe the technician went on a 'troubleshooting' visit instead of a modem replacement visit. just a hunch.

This post has been edited by xperiaVuser: Jun 28 2014, 09:22 PM

Ask the contractor if they haven't give you the password before they go off. Easier if they just let you take a photo of the job sheet with all the info there, that's what i did.

Yes, it supports hypptv.

In my case router restart is not a requirement.

Yup I subscribed to vip5 and got the existing phone line fee waived.

I think something is wrong with your STB... better ask for replacement before warranty runs out.

That is Adsl modem router.

Ya better go fast haha. Just top up a bit more and get the RT-N12HP.

Because that is cheaper than the one you bought, don't think they will refund you the balance... usually shops won't do that. If you are living in two storey... more reason to get the RT-N12HP.

Goodluck.