Just sharing the updates of my iccident:
I won a 3C (within 100) through the contest and below are the parcel movement history:
QUOTE
Monday, May 5, 2014
Shipment Bound for KUCHING, MALAYSIA 03:02 AM SHAH ALAM
Shipment Collected 07:59 PM SHAH ALAM
Wednesday, May 7, 2014
Received by 10:24 AM KUCHING, MALAYSIA
With Courier: KCH00141/KUCHING, MALAYSIA 03:18 PM KUCHING,
Thursday, May 8, 2014
SHIPPER INSTRUCTION TO RETURN 01:06 PM KUCHING, MALAYSIA
A bit shocked with the instruction to return status so I rang City-Link kuching for some clarification. Indeed after checking they said status is valid and they will hold the parcel while i check with the shipper (Huawei VMall).
So i log-on to Vmall website and lodge my complaint through CS Chat box. My case was handled by Ms Penny and it took them around 2.5 hours to get inquiry from upper management. According to her, there's some mistake made by warehouse and they have to recall my parcel and ship a new one to me.
Since they have to re-send the parcel I asked whether it's possible for me to purchase a screen protector and put it under same parcel. They said NO! IMPOSSIBLE!. because they are going to give it free as compensation gift.
Point of the story : They handled the case well and Kudos to their CS!