anyone know about this status?
Thursday, May 8, 2014 Time Location
SHIPPER INSTRUCTION TO RETURN 01:06 PM KUCHING, MALAYSIA
Huawei Honor 3C - Version II, Current Budget King
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 May 8 2014, 02:30 PM
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#1
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Senior Member
1,116 posts Joined: Jan 2003 From: Kuching, Sarawak 
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May 8 2014, 02:40 PM
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#2
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Senior Member
1,116 posts Joined: Jan 2003 From: Kuching, Sarawak
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QUOTE(nFiniteFX @ May 8 2014, 02:33 PM) Call up City Link? City-link said is the shipper instruction and ask me to check with huawei... hmm currently checking.. thanks |
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May 8 2014, 04:42 PM
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#3
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Senior Member
1,116 posts Joined: Jan 2003 From: Kuching, Sarawak
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Seeking reason for shipper to recall the parcel. Lodge my complaint to Penny around 3pm until now still waiting reply from upper management...
1.5 hours already! |
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May 8 2014, 06:25 PM
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#4
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Senior Member
1,116 posts Joined: Jan 2003 From: Kuching, Sarawak
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Just sharing the updates of my iccident:
I won a 3C (within 100) through the contest and below are the parcel movement history: QUOTE Monday, May 5, 2014 Shipment Bound for KUCHING, MALAYSIA 03:02 AM SHAH ALAM Shipment Collected 07:59 PM SHAH ALAM Wednesday, May 7, 2014 Received by 10:24 AM KUCHING, MALAYSIA With Courier: KCH00141/KUCHING, MALAYSIA 03:18 PM KUCHING, Thursday, May 8, 2014 SHIPPER INSTRUCTION TO RETURN 01:06 PM KUCHING, MALAYSIA A bit shocked with the instruction to return status so I rang City-Link kuching for some clarification. Indeed after checking they said status is valid and they will hold the parcel while i check with the shipper (Huawei VMall). So i log-on to Vmall website and lodge my complaint through CS Chat box. My case was handled by Ms Penny and it took them around 2.5 hours to get inquiry from upper management. According to her, there's some mistake made by warehouse and they have to recall my parcel and ship a new one to me. Since they have to re-send the parcel I asked whether it's possible for me to purchase a screen protector and put it under same parcel. They said NO! IMPOSSIBLE!. because they are going to give it free as compensation gift.  Point of the story : They handled the case well and Kudos to their CS! |
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May 8 2014, 07:18 PM
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#5
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Senior Member
1,116 posts Joined: Jan 2003 From: Kuching, Sarawak
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QUOTE(GRexer @ May 8 2014, 06:32 PM) Probably they slipped in the wrong phone and shipped you the P7 instead, but realised it before it gotten into your hands? Possible too! Haha  Just pulling your leg. Glad to hear happy endings.  |
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