Next time, buy from harvey norman, senq or aeon. They change your unit with a new one without so many excuses. Enough said.

That is very vague, please explain in more detail

Harvey Norman?

NO.

Harvey Norman's 1 to 1 exchange policy for expensive items such as laptops is to be done with approval/inspection from the Service Centre. I got to know of this when I purchased my laptop from HN a few days ago..

That means it all depend on SHOP's policy or terms/condition.....

So, consumer better ask clearly the shop policy for any purchase.

Consumer rights in Malaysia is there but it is not as mad and crazy as it is in the US. When I was in Hawaii, there used to be this one fat Hawaii guy that will always manage to find hair in the restaurant managed by my father. After a few episodes, he was banned altogether from the restaurant. Anyway, I digress.

1. All warranties, either expressly stated or otherwise are taken up by the respective manufacturers here in Malaysia. Unless it is an AP set. That means, when I say warranty by Lenovo, it is by Lenovo. They made the promise to the reseller, in which in turn the reseller made the promise to you. That is expressly stated in everything and anything, be it in the program, box, online or whatever.

2. The laws in Malaysia plays on both sides - I haven't the slightest idea where people here think you can just up and ask for 30 days money back guarantee - Unless the reseller himself says so. In this particular case for example, under the Akta Perlindungan Pengguna 1999 section 35(1) Lenovo just have to show that the model has similar qualities according to other samples. In short, you prove your claim in the Tribunal. But equal chances are given to the reseller and manufacturers to prove their claim.

so far my best 1 to 1 exchange experience should be dealing with Jacker for the powerbank. 2 times some more for my 2 different colleague, his 1 to 1 exchange was not 7 days but 6 months . case 1 manage to get 1 to 1 after 5 months battery kong. pm him , tell him problem, no much question, he agree with the time/place and excahnge with me. that time i was 1st time deal with him. due to this experience, i recommend some of my colleague to him as well.

another case was test use after weeks cant charge. he jsut change for me, open the other set infront of me and put the new warranty sticker. everytime meet up less then 10 min settle. now i would say this is 1` to 1 exchange.

You sure this policy is valid in Malaysia?
Where can I refer this statement?

You sure about this? So if I buy a car and don't like it at the 29th day can I return it or ex-change? Like this I can change car every month? Lol

Show us where you found this law Mr Law Student

I think he mentioned:

Akta Perlindungan Pengguna 1999 section 35(1)

in his thread

This post has been edited by shin2l: Jan 7 2014, 03:12 PM

if you have fully paid then you may return it back, same like ikea method. my parents bought toyota avanza cash somewhere around 2008. the car got major engine problem after 2 weeks time. sent the car back to checked and verified. my parents requested a new car and toyota did gave them a new one with a different engine number. just want to share.

This post has been edited by DellMalaysia: Jan 9 2014, 11:56 AM

every purchase can be returned in 30 days?which law school u studied in?returned policy is based on individual company with terms and condition applied..

i agreed with TS, besides its 7 days policy and the seller DID NOT or DID NOT PROPERLY explained about the cosmetic defects (btw nobody gives a shit what kind of defects, defects are defects). Please do not lead your customer towards confusion by giving nonsense and bullshit excuses. Be a responsible seller next time.

This post has been edited by TheFrog: Jan 9 2014, 02:00 PM

But this forumer mention "can be returned in 30 days without condition as long as you don't like it."

Your's got major engine problem = not same situation

Refer bold part

And I need link/reference/proof to this fact. Don't come in bluffing & claiming your are a law student by simply posting nonsense

What I notice in US website, custom laptop and delivery that one, normally they will mention on their web page for "XX days return" something like that.

Honestly, I never see this happen in Malaysia, may be they have, but I think it will be agreement between seller and manufacturer with refering to local laws. Bcs different country have different consumer laws, eventually, manufacturers also need to refer to local laws for their warranty policy.

Hope that law student can give some solid, concrete example for laptop case.

STORM88, Stephen Wong Peng Kit ... UNETHICAL

To be fair, to resolve this issue have you checked with Lenovo to see whether indeed this is a cosmetic issue or is it normal?! If it is then check what can be done.

we are on the issue of ethics & integrity here. i don't think i can check this with service centre.

1) i went to your "shop" at 11.00 & called u & asked why your "shop" not opened. u said u open at 12pm. so i came back at 12.15pm
2) asking u why u didn't reply my message is complaint ???



pls continue your story

People would normally just handle the issue straight on & give a definite response irregardless of whether its positive or otherwise. Look his long grandmother story, full of deceit, slander & deception. You seriously want to put money in the pocket of a lowlife scumbag such as him ???

He didn't put the clause "BE PREPARED TO DEAL WITH DECEIT, SLANDER & DECEPTIONS IN CASE OF PROBLEMS" in his T&C so I wasn't aware. Now everyone else please be aware.

This post has been edited by profdra: Jan 12 2014, 09:53 AM

I think what boon meant is why nt just go find lenovo instead of storm88..

i'm sure they can work something out for u..

Personally I have a feeling it is all about Pride now.

How hard is it t go to the service center since now you know seller wouldn't be responsible for the 7 days refund or exchange. Even if you want to go tribunal with this case, you need the service center to authenticate it is indeed a cosmetic issue to prove the case.

Also, who knows the service center can work out something? Btw, you can always complain about the shop to Lenovo via the service center if you felt strongly about it. They will also review dealership.

So looking at it now, this is more about pride then attending to the real issue - laptop with gap on the lid.