"Hope this time will be a good experience for you so that you are aware when next time you want to buy something " - DELETED


P/S: Oklah, if you think it is not contributed then I make a statement here. (Which I dont see anything wrong with my comment, anyway I respect your decision)

This post has been edited by shin2l: Dec 30 2013, 11:12 PM

Trade Zone Dispute Resolution Guidelines
3. Do not post unless you have something useful to contribute.

your comment not useful

its a matter of principle

Whatever it is, I dont want to spoil the purpose of this topic. Good luck with your claim.

Tengok bz bodi..dh kena marah..

Why don't you just stick to ur own dispute and find a way to settle instead of "helping" peoples?

TS Just walk into my shop and ask us a 1-1 exchange

And of course i refused.

Why i refuse?
Read on

By refer to all of the picture posted online and also the one TS sent to me, at first i also thought it is a very serious gap. So i promised to help TS by asking Lenovo what should i do.

But TS don't want but insist me to change a NEW unit for her, by refusing the solution i provided earlier, at yesterday night. I don't know what to do so i temporary put this case aside last night

This morning at 10am+ i open up a display set Y510P to do some repair. Out of curiosity, i trying to figure out where is the gap which claim by the TS . And i found something, A GAP! See picture


The gap in the picture shown is big and wide!

Compare my picture:


and TS's one


They are looking so same big in gap and it's look ssssooo ugly and unacceptable right?

BUT please read on

I take a zoom out shot of the photo from a little bit further distance (1 foot away from the laptop, focal on the corner)


Do you see anything? Barely. Why? because TS' picture is taken in very close up shot and that makes people feel the gap is huge. I doubted, i decided to wait abit and see.


And there the TS walk in just now around 2pm, directly ask me what should i do. i request a check on her unit and then found the so call "huge gap" is exactly what i shown in the picture, width less than 1mm. After realising this, i told her that the actual gap compare to the picture she sent to me is different, her face changed already

I switch on my table lamp and show her my unit that there is a similar sign on my unit also. But she claim she didn't saw it. She said i might has caused the gap when i repair the laptop and i told her, i took picture already before i proceed with repair that i can show her if she want. she said nothing then.

She then ask me to open a new unit for her to see, when my stock replenished(i still ran our of stock at that moment). And then she say she'll come back on thursday to see. I refuse her on the spot even thou i will have stock on Thursday. Which buyer is so generous to take a open set?

She ask me again if i will change a unit to her. And i repeat the same statement again NO, unless lenovo said CAN. And she kept quite and ask me to help put things back.

Then i walk closer to help but suddenly saw TS's friend kept on putting her hand inside the bag looks like adjusting the position of her bag. You know is what? Sound recording! At this moment i totally confirm that this lady is TOTALLY not honest and not trust worthy at all. And i tell her, you got sound recording? Good we have also.

Then TS scold me for taking "nonsense" act (herm, who was the one who is "nonsense" at first that made us to sound recording to protect ourselves?)

And as promised, we reissue a proper receipt to replace the earlier one. Show the newly issued one and let them check the receipt in correct order, and i scrap the old one in front of everyone.

after thing is packed she left quietly with her friend.



side notes:
a. She blame me for not forward her the email between me and lenovo to her, i told her i can't until lenovo feedback a solution. Is that consider a problem?

b. She blame me AGAIN for not telling her clearly the 7 days 1-1 term. TS never ask me clearly also, furthermore i was handling TS's stuff and got distracted to answer her question in short.

c. She blame my staff for don't assist her and ask her to go (S.C)service center immediately. She already tell us it's a cosmetic defective and base on our knowledge cosmetic is compulsory need to go(S.C), EVEN thou she came to our shop, the outcome still the same. My staff doesn't want her to waste her time by multi visiting and advised her to go S.C...

d. In my shop, we emphasize on after sales service than anything. We helped 100% of the customer who facing hardware failure within 7 days of purchase without much question asked. TS is the first one who complain we don't want to honor After Sales service.

e. My staff just hang up the phone call to lenovo S.C., and once again re-confirm that no reseller is responsible for Cosmetic claim and TS must carry in to S.C for their Engineer to check and verify if this is claimable. This matches my staff's claim from the beginning upon the first tel conversation. (don't believe? call 1800-220-116 to check)

Anyway, this case has been taken over as instructed by lenovo Malaysia. What we need to do has been done and we no longer involve in this matter. Lenovo Malaysia's official rep will get in touch with TS and follow up the case.

This is our last reply in this topic and hope you guys can judge yourself.


p/s: all above statement claim true and real by refer to voice recording. (i skipped some of the not important conversation)

Add on: TS claimed i slander her with false accusation. I think she can't even remember what she said the first time she walked into my shop, blamed us 2 things:
1) Why open so late? Our facebook clearly listed we open at 12pm and also upon conversation i also told her we open at 12.
2) Why don't reply her pm. We never see any PM nor enquiries from you, how do we reply?
That was the first time we encounter a customer who complain even before made purchase, therefore we remember this.

for Ts, we live with integrity to do business also with ethics for so many years. You can use whatever reason, accusation or twisting the info we told to make us look bad, but we had already brace for it the moment we decided to refuse your request. I repeat again, if you still don't want to send in the unit to service center, we can't help you at all. That's all


This post has been edited by storm88: Jan 5 2014, 09:12 PM

As someone who has experience in repair and RMA.

If the defect is cosmetic, and can be repair by a simple and a few minutes of work, I would recommend diy or send to repair center for a 5 mins job.

Asking for a brand new unit is .....

Of cos. Its your hard earned money, but, we have to be reasonable.

No, I don't know storm 88 nor I have a grudge on ts.

Seriously.

STORM88, Stephen Wong Peng Kit, Zeon PC Trading, Tech Armory ... Your sole purpose in life has to be to slander & demean others with your drama & to glorify yourself. You spew nothing but bullshit out of that mouth of yours & I'm not quite sure whether it sits on your face or on your arse. Everyday is just a dream to you. Which is probably why you dress shabbily in your pajamas at your shop. Even the Banglas dress properly in Lowyat plaza.

First of all, if you recall who actually made the payment on 24 Dec, then you should realise on 31 Dec, I'm the one sitting down on the chair OBSERVING your antics while my friend dealt with you. From the moment we step into your shop & I sat down, I placed my phone on the table & started the recorder in full view of everyone in the room. I have nothing to hide. You probably were too nervous to notice anything. It shows in your voice & you were blabbering. Typical of all lunatics. I didn't hide it in my bag. When my friend told you to put the machine back in the box that's when I put it ON my bag because you have a very small table. You need to wake up & stop hallucinating. Show your cctv recording.

Don't laud yourself. NO, you didn't act on your own to reissue a proper receipt. You issued it when my friend asked you for it.

As for leaving quitely, first of all you need to get a REAL LIVING LIFE away from your fantasy online. From the moment we walked in, we observed you were awaiting us. So tell me what were you expecting? That we would shout, scream & swear at you? Have a beetch fight with you? Well, sorry we were not too much fun for you, please beetch on your own. We don't know how to get down to YOUR level.

Silence does not indicate submission. We are not done yet. So please be patient. That being said, unlike you, I DO have a life. My regular life will take precedence as we did by going shopping after leaving your place & then having a ball on New Year's Eve.

On your first attempt to communicate with me, you claim that the case was made complicated by your staff and apologised for being aggresive. This is the only honest thing you have done thus far. But who are you kidding. Quit giving people any fancy impression about your multi-million dollar business with the involvement of all your staffs. There's only 2 of you there. You & the lady. & I can bet on it she's your wife. Even the office space where I work which is just a fifth of the entire premise is bigger than that multi-million dollar business shop of yours.

As for your claim on 29 Dec that I have been making unreasonable complaints on you even before my purchase, it disgusts me that you find my money too enticing for you to lick my feet & continue to transact with me despite all my unreasonableness. To date you have failed to state all those unreasonable complaints as well as the things that you have accused me of doing behind your back on 31 Dec. As they say, you had too much weed. What would I want to do behind you? ROTFLOL. I absolutely can't describe you any further but to be the KING of all lowlife scumbags.

At best you would make a very good story teller on condition logic not to be applied by audience.

As I have a regular normal human life, I will not bother myself to indulge in your fictions any further. Feel free to gratify on your own.


NOTE : to other viewers, pls excuse my manners which is usually good but everyone have their limit towards hypocrisy especially when its demeaning

This post has been edited by profdra: Jan 2 2014, 11:32 PM

1. The reason for the 1:1 is to save buyers the inconvenience of RMA

2. As I have not encountered this before, I have seeked some opinions here before making my decision. I am not saying that I have received incorrect opinions. The decision was my own.

3. I asked if ANYTHING have 1:1 ? YES 7 days ... ANYTYHING would cover EVERYTHING if you DO NOT have an exception clause

4. Do you think if Lenovo does not have an exception clause in their warranties, they can get away with ANYTHING ?

5. by stating the exception clause AFTER purchase is not ETHICAL

6. by claiming buyer DID NOT ask for exception is BULLSHIT ... its MISREPRESENTATION

This post has been edited by profdra: Jan 2 2014, 11:23 PM

I have to agree that for big purchases (anything above rm500) its better to get it from a proper shop cause they will have to be more honorable.

Im not taking sides here but seriously TS
ur last post was filled with personal attack instead of pointing out the problem
he did after all called lenovo to help u get a change
but if its really cosmetic defect..it will be hard to get a 1 on 1 exchange
those u should really see before u leave the shop
sorry to say, but i doubt even those big company will let u change 1 on 1 for cosmetic defect (unless ur talking bout apple here.. lol)


This post has been edited by johnny82: Jan 3 2014, 09:49 AM

so his inaccurate accusation that i have made complaints & doing things behind his back is not ? don't read half the story.

it works both way. if u don't want it don't do it first. that is normal response.

when i asked for proof with regards to his communication with lenovo ... he said ... NO CANNOT. ITS P&C. earlier he told me not to register warranty while he check with lenovo. i asked how he would do that if the machine not registered yet. he said he got his channel.

he should have viewed the unit first & then provide solution. not say

1. no stock
2. go to service centre
3. lenovo change policy
4. submit case thru his channel
5. submission of case is P&C ... u mean owner not allowed to know ?

he twist & turn the facts even i am confused with what he's talking about. so his modus operandi is to twist & turn the facts until everyone in the end is confused with the truth.

an experience KING of lowlife scumbag

i have enough crap from him. i doubt he did anything at all.

we r on d issue of INTEGRITY here ... which storm88 has none

This post has been edited by profdra: Jan 3 2014, 11:16 AM

error

This post has been edited by profdra: Jan 3 2014, 10:05 AM

Just asking, TS, you recorded audio or video?

edit. wrong thread

This post has been edited by kira_88: Jan 3 2014, 08:02 PM

I used to work in Lenovo Tech Support few years back.

Cosmetic defect indeed need to be attend by SC instead of Reseller. If hardware defect can exchange 1 to 1. There is also a funny situation about deal pixel , need to have 5 dots and above
Communications between reseller and Lenovo kinda P&C , unless user demand it then Reseller could inform Lenovo to send a formal email.

For warranty part, not sure if they change antything , as long you have proof of purchase , doesnt matter you register or not it still follow according to receipt as long the S/N and model matches.

enough said

Ts right about u man. U twist and turning things. So now , is the gap a defect or not ? Based on u r explanation above , seems like the gap a normal thing. If so , what's the problem replacing ts with a new unit.

i also used to study Law of Malaysia in school and i know every purchase can be returned in 30 days without condition as long as you don't like it.

To ts, you should exercise your right as a consumer, but not listen to bullshxt about "please go to service center, please go to service center, please go to service center, please go to service center...."

the sales contract is between storm88 and u.

are you buying from service center? LOL