percent to loss 1%, if you feel not safe try buy insurance provided by poslaju.
i handle lot business online and use poslaju to send my customer order since 2 year ago, never miss and loss my parcel.

This post has been edited by exofx: Feb 8 2014, 11:39 AM

how much is the insurance?

bump

Okay so I had a MSI GP60 which I bought last month, right out of the box I notice there's some funny sound when I open or close the laptop lid. Didn't think it was a big deal (regret big time, don't repeat this guys) so I continued to use it for almost 2 weeks when one morning when I open the lid the hinge just fall off, I checked the laptop and notice there's a small gap behind the laptop so I figure that something might happened during the delivery process of the laptop.

I tried to take it back to the reseller, he says this is more than 7 days so there's no replacement, I say fine, at least direct me to the claim the warranty, which he did.

21st of November, I took it back for warranty, which they accepted and say this will take 14 working days normally. So i went back home and wait, I do rang them regularly to check the progress though.

So apparently the service centre didn't get the package until the next Tuesday, so I called on Thursday again, and they say that they need to ship my case from Taiwan, which should arrive that week. So i waited, and called them again last Saturday, this time they say they need to ship a touchpad because they're afraid that changing the case would spoil the current one. I thought, wtf? So I called this morning again and ask for an ETA, the response was, courier don't work on weekend, it will arrive some time this week, maybe Thursday or Friday, and they will send me a quotation via email.

Now my question is, what's with this quotation thing? Are they gonna charge me for that? I don't recall receiving any "quotation" thing when I sent in products of other company such as hp, dell and asus for warranty. Are such out of the box damage not covered by the warranty?

I also think the idea to have parts shipped from Taiwan only when its needed is incredibly ridiculous.

Hi all, wan to ask something here...anyone know do HP Pavilion series laptop have international warranty? Tq...

Companies don't stock spare parts (which do not make a profit unless your machine is out of warranty),
so that they can use that space instead to store new units (which can be sold).
But I definitely agree that the reseller is at fault for not saying there is a 1-to-1 exchange within 7 days, but on the other hand: if they replace your unit, that's one less unit and one less commission they can collect. So they keep quiet.
They may also want to cannibalise your current machine for parts they can "recycle but charge for as new" to make a profit off of someone who has an out-of-warranty machine.
Don't be too optimistic, MANY warranty repairs use refurbished NOT NEW parts.
I think this is called "capitalism", "globalisation" and "profit optimisation".

Brand : asus yg datang dari usus
Laptop Model : t100 low end tab
Warranty : 3-4 days old, requesting new unit
Shop location : royal club penang
your story :

asus strikes again with noob qc. decide to send in warranty since i found defect less than 1 week. ok i able to replicate the faulty touch pad in front of cs and he accept warranty.

few days later on, i call to check status. ive been told that no replacement is given and just take back ur cheap tab.
as expected... yup not fixing problem at all.

no point making noise like a mad ppl in front of cs, i took it back. spent 30 minit lunch time to adjust back the lousy qc job. that easy.

seems got jokers inside makan gaji buta, skill can go down the drain hole.

i think next time i can open shop called "unofficial royal club" pls come support my business thanks

This post has been edited by ktek: Dec 16 2014, 10:29 PM


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no replacement W*F

Dunno why still got ppl see this brand laptop so high up class, when the reality is terbalik.

Asus built quality is good. But their service in Malaysia is meh.. Asus after sales service at oversea is very good actually, while Dell sucks at oversea. It is totally opposite in Malaysia case

Dell sucks oversea? Really?

I see those US consumers squeeze Dell really hard whenever they had pricing mistake.

Agree on this. May God help u if u get a problematic Asus. But if u get a perfect one chances are it will last u for a long time

yalo.. but only in malaysia


i tot it was in Europe, dell is problematic...

true... but asus malaysia is opposite.

Really? EU is pretty strict regarding this. Even Apple bow to EU and offer 2 years warranty as required by EU regulations.

2 weeks mang. U hv the another laptop?

This thread why so empty? I thought many experiences laptop problem. Even I always got hardware problem every 2 yrs

2 weeks mang. U hv the another laptop?

This thread why so empty? I thought many experiences laptop problem. Even I always got hardware problem every 2 yrs

i refer to dell sales after service in europe. not warranty. asus is good too. but sales after service is bad.

there is another thread similar to this thread.. but that thread only for asus. compare here. its general. hardware prob doesn't matter, warranty is the issue. like they said, "everything covered in warranty but if any prob or damages within the warranty, usually the shop will say, we din cover this faulty. and its ur fault.. u need pay." make customer rage

That's asus la like that.poor cs.
Btw, warranty also not nice coz we use laptop every day and they need service it 3 days the quickest. Maybe only dell good on site but only 1 yr nia. My laptop never damaged within 1 yr so useless

you can purchase extended warranty if you have extra cash with you. sometimes, asus covered 2 years warranty default is a good deal too. just after dat, its sucks

but in warranty card if you notice, different parts have different period of warranty. like, battery normally 6 months, hard disk is 3 months, wifi is 1 year. something like that. usually it gt stated in manual book if not mistaken i'm not so sure. different brand have different warranty period.

Oh acer better 3 yrs labor service.