Okay so I had a MSI GP60 which I bought last month, right out of the box I notice there's some funny sound when I open or close the laptop lid. Didn't think it was a big deal (regret big time, don't repeat this guys) so I continued to use it for almost 2 weeks when one morning when I open the lid the hinge just fall off, I checked the laptop and notice there's a small gap behind the laptop so I figure that something might happened during the delivery process of the laptop.

I tried to take it back to the reseller, he says this is more than 7 days so there's no replacement, I say fine, at least direct me to the claim the warranty, which he did.

21st of November, I took it back for warranty, which they accepted and say this will take 14 working days normally. So i went back home and wait, I do rang them regularly to check the progress though.

So apparently the service centre didn't get the package until the next Tuesday, so I called on Thursday again, and they say that they need to ship my case from Taiwan, which should arrive that week. So i waited, and called them again last Saturday, this time they say they need to ship a touchpad because they're afraid that changing the case would spoil the current one. I thought, wtf? So I called this morning again and ask for an ETA, the response was, courier don't work on weekend, it will arrive some time this week, maybe Thursday or Friday, and they will send me a quotation via email.

Now my question is, what's with this quotation thing? Are they gonna charge me for that? I don't recall receiving any "quotation" thing when I sent in products of other company such as hp, dell and asus for warranty. Are such out of the box damage not covered by the warranty?

I also think the idea to have parts shipped from Taiwan only when its needed is incredibly ridiculous.