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Enquiries/Recommendations Customer Service Issue/Warranty Issue/etc, share your experience here.
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spikey2506
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 Apr 13 2015, 12:11 PM
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QUOTE(leonhart88 @ Apr 13 2015, 10:30 AM) That's asus la like that.poor cs. Btw, warranty also not nice coz we use laptop every day and they need service it 3 days the quickest. Maybe only dell good on site but only 1 yr nia. My laptop never damaged within 1 yr so useless Dell u can xtend to 4 years on site service |
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SUSleonhart88
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Apr 13 2015, 07:10 PM
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QUOTE(spikey2506 @ Apr 13 2015, 12:11 PM) Dell u can xtend to 4 years on site service How much? |
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TSpandera999
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Apr 13 2015, 09:07 PM
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QUOTE(leonhart88 @ Apr 13 2015, 07:10 PM) source from dell website QUOTE
~4 Yr Carry-In Service after Remote Diagnosis Included in Price+RM 314.82*or RM 26/month
~4 Yr ProSupport: Next Business Day Onsite Service+RM 180.20*or RM 15/month
~4 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis+RM 80.56*or RM 7/month
~4 Yr Carry-In Service after Remote Diagnosis w/ Accidental Damage+RM 95.40*or RM 8/month
~4 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis w/ Accidental Damage+RM 08.48*or RM 1/month
so far these only i saw.. maybe different for certain product |
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spikey2506
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Apr 13 2015, 09:42 PM
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QUOTE(leonhart88 @ Apr 13 2015, 07:10 PM) It differs according to models. Choose your model and click the warranty section |
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pengleong
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Apr 16 2015, 10:36 AM
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New Member
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Dell Malaysia sucks. My experience was not good. They stack the laptop over the other and too long to fix. I had to bring back again when it overheat.
I thought only Asus does such things but never expected dell to do the same. I paid so much money for my XPS.
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TSpandera999
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Apr 16 2015, 10:55 AM
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QUOTE(pengleong @ Apr 16 2015, 10:36 AM) Dell Malaysia sucks. My experience was not good. They stack the laptop over the other and too long to fix. I had to bring back again when it overheat. I thought only Asus does such things but never expected dell to do the same. I paid so much money for my XPS. your notebook is Dell Xps 15? which service center u went? |
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pengleong
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Apr 16 2015, 11:20 AM
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New Member
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PJ. Mine overheat twice. On the 2nd time it was 2 months after the warranty expiry. I was told to pay over a 1200 ringgit for new motherboard with very short limited warranty.
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TSpandera999
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Apr 16 2015, 11:23 AM
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QUOTE(pengleong @ Apr 16 2015, 11:20 AM) PJ. Mine overheat twice. On the 2nd time it was 2 months after the warranty expiry. I was told to pay over a 1200 ringgit for new motherboard with very short limited warranty. oh my. 1200. overheat. this is ridiculous  they offer how long the warranty?  |
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