well... no is all about money3..
glad to hear that...now gonna see.. which brand kena bash... lol...

Hmmm, Illegear!! haha

But impossible, they are doing a good job, plus PrinceJ is being friendly and patient to solve any problems.

Seldom I see a manufacturer can manage to do so (not sure about dell, never claim before)

their customer service very good so far...

Just read a post from MSI NB Facebook: by Jascha Seit


"I have bought a MSI GE40 20C. Less than a month the screen already got problem. it will dim by itself. i send back for warranty and today is already the 9th day since they took my laptop by their authorize service center. still no news when can i get my laptop back. the spec might be nice for msi nb but the service suck big time. If you love your friend or family please do not recommend to them. the amount of time (which until now, they have no idea, when will be the time my laptop get fix), is outrageous.
My case ID number is 72048. You guys already tell me that the MSI taiwan have stock take... since 03/12. what a coincidence. that my machine also put into repair on the same date. i really do not understand, why is the msi stock take have to do with maintenance my laptop. Will the world stop functioning because of MSI taiwan stock take??? this is akin to when a patient go to the hospital for emergency operation and the doctor reply they can't help the patient because of the management is doing stock take. I think this will make MSI a laughing stock in the world of border less IT horizon. This is like a step backward and as a consumer, i will need to bear the consequences of MSI stock take delay and so on, in which i will not be able to use my laptop for at least a couple of weeks. who will compensate me, that i temperory need to borrow others laptop to use? also, how about my warranty period which i have wasted because of the unreasonable system MSi put in place?"





P/S: laptop dim by itself>>>I think this one is not a problem, in fact, it is set by default in power option (plan setting)

This post has been edited by shin2l: Dec 21 2013, 03:48 PM

one monitor does not simply dim itself without a human's hand.

power options>balanced/power saving/high performance>change plan setting>dim the display

ya, thats what im trying to say. the monitor wont dim itself unless the user has done something to the settings.

Haha, even the user dont do anything, default BALANCED setting is 2 mins for battery and 5 mins for plug in, 40% brightness cut for both.

If he purposely dim then he would not complain to MSI, unless he really dont know this one, just turn on and use. I wonder he know the settings or not

OR the case is display dims regardless of what settings there, but seems impossible, bcs power setting is reliable in windows.

Nevertheless, we dont know the actual situation, this is based on our assumptions. I really hope users have some level of understanding on their laptop situation then claim warranty, not just claim blindly.


P/S: If the actual case is like what we say, MSI technician or workers should be aware of this.................

This post has been edited by shin2l: Dec 22 2013, 10:57 AM

well, after i replied to him, this is what he replied to me :



my reply :



not sure if he is arrogant enough to answer my question or he doesnt know how to read.

I can feel you, bro

he is on fire, later he may reply you by "asking your parents", haha (joking_)


Seriously, when I look at this sentence AGAIN AND AGAIN x N

"Less than a month the screen already got problem. it will dim by itself."

What pops out in mind is: "so? this is default setting, right?"


But I disagree of his reply that "It not my responsibility to check whether is a hardware or software fault."

As an user, what he have done may lead to malfunction and failure, he should be aware of his laptop conditions. If he simply claim blindly and frequently for warranty, even Illegear and DELL also mati lor!!!

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

On the other hand, we have seen another case of MSI services' attitude (even may not be considered a problem eventually)

I remembered a user once blame Illegear warranty service for static sound, however, in my opinion, Illegear did a great job for that.

This post has been edited by shin2l: Dec 22 2013, 11:26 PM

that is the most arrogant part. so after such reply, its my last reply. i can see this user will never take care of his laptop. when it fails, he will just blindly blame the manufacturer for poor build quality and poor service. this is why i strongly disagree with the fact, 'Customers are always right'. what we do for you, you dont like. when it brokes down or problematic, you put the blame on us. now whose fault is it?

Anything related to SERVICE cant avoid CUSTOMER IS ALWAYS RIGHT.........

MSI also has policy to abide, cant simply break it, BUT, if they fails to satisfy him, then what waiting for them is bad reputation....

However, some users are simple, they just use it, they dont need to know more. This kind of customers is two-sided, why? if GOOD they promote, if BAD they blame.

My approach is: try find out existing solution and GOOGLE problem without approaching hardware section. Narrow down several possibilities so that I can precisely explain my case. I always hold this in my mind, I AM AN USER, do what I can do as an user.


EDIT: "It not my responsibility to check my health" >>reply him with this one, haha

This post has been edited by shin2l: Dec 22 2013, 11:54 PM

replied. im waiting for his response. if he continues being arrogant, k thx bye.

HAHA, lets see, by the way, let him solve his business by himself, eventually MSI will look into this case seriously.

so, he totally made me fed up and still not going to answer my question. is my English hard for him to understand?
my question :


his arrogant answer :


and yes, why do i still need to continue that conversation? i think im stupid enough to reply an arrogant person like him.

he is stupid enuf... time to say gudbye to his laptop the laptop change owner

laptop dim itself maybe cause by loosen connector or he didnt change the power setting

i think the point here he complain msi didnt do anything but still hold his laptop long time, or maybe its really a hardware issue. if its power setting issue then just change the settings, case done. as easy as abc.

just my 2 cents...

if it loosen connector.. thn i wount b switch on again and dim again and again

JUST IGNORE HIM, LET HIM BE WHATEVER HE WANT!!

"If ur body have problem, will check it yourself or u go visit a doctor. Pls think about this."

Seems he is GENEROUS enough to "donate money" to DOCTORS

Nowadays, medicine cost is DAMN EXPENSIVE, people try to stay healthy. SELF-CHECKING is essential to know your body condition EARLY before you go to doctor and prepare for funeral!!!!!!!!


Nope, you are incorrect, the suitable word is FOOLISH!!


Yup, you are right, he complaint MSI service and attitude, like I mentioned previously in my post: even though it may not be a problem, still we once again witness MSI service 's attitude.

On the other hand, we all try to find out the CAUSES of dim brightness.

keyword "DIM AGAIN" means that brightness changes from normal to certain cut (40%). If the scenario is no matter how brightness increases, it still looks DULL, then is BIOS or HARDWARE problem (yesterday do some research and come acrossed Lenovo S400 case).



EDIT: when MSI want to record case, sure have some categories to put in, standard procedure mah. Putting HARDWARE not necessary is hardware, may be MSI cant find out or eliminate all potential software cause then concludes to put in HARDWARE.

This post has been edited by shin2l: Dec 23 2013, 10:41 AM

yup.. what kind of explanation it would be