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Enquiries/Recommendations Customer Service Issue/Warranty Issue/etc, share your experience here.

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shin2l
post Dec 23 2013, 10:46 AM

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QUOTE(pandera999 @ Dec 23 2013, 10:38 AM)
yup.. what kind of explanation it would be hmm.gif
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GOOGLE master dont have answer, i search keyword: MSI GE40 2OC Brighness dim
ikan_kapi89
post Dec 27 2013, 01:14 PM

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who had an exp with illegear.. how about their COD service.. ?
TSpandera999
post Dec 27 2013, 03:06 PM

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QUOTE(ikan_kapi89 @ Dec 27 2013, 01:14 PM)
who had an exp with illegear.. how about their COD service.. ?
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illegear so far dont have any issue.. their service excellent...
https://forum.lowyat.net/topic/2613184

more info.. pm this guy >>>>Prince J<<<<<<
sheng291
post Dec 27 2013, 07:42 PM

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Just sharing my experiences on warranty claiming.

I am using a Hp old lappy (G42), I didn't do maintenance on my laptop and recently my laptop has overheated and something broken down. I opened up myself and o all the checking but don't know what's the problem.

I sent it to service center, 1 week before warranty ends, and the service center take my laptop even though it is obvious that I opened it before (screw lost). Within 3 days my laptop is getting fixed, mother board changed and done some maintenance on the cooling system.

Personally don't like the quality but I have to say such service is great!
shin2l
post Dec 27 2013, 09:10 PM

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QUOTE(sheng291 @ Dec 27 2013, 07:42 PM)
Just sharing my experiences on warranty claiming.

I am using a Hp old lappy (G42), I didn't do maintenance on my laptop and recently my laptop has overheated and something broken down. I opened up myself and o all the checking but don't know what's the problem.

I sent it to service center, 1 week before warranty ends, and the service center take my laptop even though it is obvious that I opened it before (screw lost). Within 3 days my laptop is getting fixed, mother board changed and done some maintenance on the cooling system.

Personally don't like the quality but I have to say such service is great!
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What kind of "quality" you dont like?

I think is ok right, motherboard renew, cooling system refresh. Usually this all service cost you more than RM3xx.
-kytz-
post Dec 27 2013, 09:21 PM

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QUOTE(sheng291 @ Dec 27 2013, 07:42 PM)
Just sharing my experiences on warranty claiming.

I am using a Hp old lappy (G42), I didn't do maintenance on my laptop and recently my laptop has overheated and something broken down. I opened up myself and o all the checking but don't know what's the problem.

I sent it to service center, 1 week before warranty ends, and the service center take my laptop even though it is obvious that I opened it before (screw lost). Within 3 days my laptop is getting fixed, mother board changed and done some maintenance on the cooling system.

Personally don't like the quality but I have to say such service is great!
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Currently eyeing a HP laptop, your post makes me wanna get it more rclxms.gif
sheng291
post Dec 27 2013, 09:28 PM

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QUOTE(shin2l @ Dec 27 2013, 09:10 PM)
What kind of "quality" you dont like?

I think is ok right, motherboard renew, cooling system refresh. Usually this all service cost you more than RM3xx.
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I am refering to laptop quality, not service quality.
Perhaps I got a low build laptop, but I used a Toshiba laptop before and that was great , especially better cooling system (my palm always get heated, and the temperature inside can up to 80 or 90), both bought at similar price

sheng291
post Dec 27 2013, 09:29 PM

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QUOTE(-kytz- @ Dec 27 2013, 09:21 PM)
Currently eyeing a HP laptop, your post makes me wanna get it more rclxms.gif
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haha, but I afraid it might subject to service center.I done my service in Melaka and it is great.
shin2l
post Dec 27 2013, 09:31 PM

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QUOTE(sheng291 @ Dec 27 2013, 09:28 PM)
I am refering to laptop quality, not service quality.
Perhaps I got a low build laptop, but I used a Toshiba laptop before and that was great , especially better cooling system (my palm always get heated, and the temperature inside can up to 80 or 90), both bought at similar price
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Well, bcs it is HP, they "heritage" what Compaq had tongue.gif

Toshiba Satellite model is well known of screen problem
sheng291
post Dec 27 2013, 09:43 PM

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QUOTE(shin2l @ Dec 27 2013, 09:31 PM)
Well, bcs it is HP, they "heritage" what Compaq had tongue.gif

Toshiba Satellite model is well known of screen problem
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haha, never try compaq before so not so sure,
yea, my friend who bought the same model with me had screen problem within 1 week, but i am fine throughout my 3 yrs usage..perhaps I am the lucky one XD
shin2l
post Dec 27 2013, 09:51 PM

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QUOTE(sheng291 @ Dec 27 2013, 09:43 PM)
haha, never try compaq before so not so sure,
yea, my friend who bought the same model with me had screen problem within 1 week, but i am fine throughout my 3 yrs usage..perhaps I am the lucky one XD
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you are really lucky, two of my friends had Toshiba Satellite model, two also had screen issue.

FYI, I remembered I read one thread long ago, it described when open Microsoft Office in Compaq, temperature shoot to 100+ C
sheng291
post Dec 27 2013, 09:59 PM

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QUOTE(shin2l @ Dec 27 2013, 09:51 PM)
you are really lucky, two of my friends had Toshiba Satellite model, two also had screen issue.

FYI, I remembered I read one thread long ago, it described when open Microsoft Office in Compaq, temperature shoot to 100+ C
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haha, the laptop is already 5 yrs old, my bro is using it and the screen still working perfectly, just having some problem with the battery.

oh..i have installed some software to check the temperature and my laptop does hit to around 90 when running game or huge software. I almost can cook egg on the palm rest blink.gif
TSpandera999
post Jan 2 2014, 09:09 AM

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QUOTE(sheng291 @ Dec 27 2013, 09:59 PM)
haha, the laptop is already 5 yrs old, my bro is using it and the screen still working perfectly, just having some problem with the battery.

oh..i have installed some software to check the temperature and my laptop does hit to around 90 when running game or huge software. I almost can cook egg on the palm rest  blink.gif
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wow.. cook egg... shakehead.gif
TSpandera999
post Feb 4 2014, 02:15 PM

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bump
exofx
post Feb 8 2014, 12:15 AM

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i claim warranty only by postage my laptop to shop i bough it. and the owner shop send it to acer centre.

i don't want travel almost 300km merely to shop just for send my laptop.

i got my laptop after 2 week. all new with lcd screen and mobo brows.gif

This post has been edited by exofx: Feb 8 2014, 12:16 AM
shin2l
post Feb 8 2014, 01:06 AM

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QUOTE(exofx @ Feb 8 2014, 12:15 AM)
i claim warranty only by postage my laptop to shop i bough it. and the owner shop send it to acer centre.

i don't want travel almost 300km merely to shop just for send my laptop.

i got my laptop after 2 week. all new with lcd screen and mobo brows.gif
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It sounds like you bought your laptop in Johor while you stay at Kedah or you are/bought from/at Sabah/Sarawak/Semanjung why not sending warranty your nearest area??
exofx
post Feb 8 2014, 01:10 AM

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QUOTE(shin2l @ Feb 8 2014, 01:06 AM)
It sounds like you bought your laptop in Johor while you stay at Kedah or you are/bought from/at Sabah/Sarawak/Semanjung why not sending warranty your nearest area??
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no acer service centre near my location, so if i want go to find waste my time, so i call shop that i bough my laptop and he agree that i will send by courier.. i feel so easy doing like this, simple and do not waste my car fuel. hahaha.


shin2l
post Feb 8 2014, 01:18 AM

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QUOTE(exofx @ Feb 8 2014, 01:10 AM)
no acer service centre near my location, so if i want go to find waste my time, so i call shop that i bough my laptop and he agree that i will send by courier.. i feel so easy doing like this, simple and do not waste my car fuel. hahaha.
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I see, but need to be careful with the courier service. Usually which courier company you choose?
exofx
post Feb 8 2014, 01:26 AM

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QUOTE(shin2l @ Feb 8 2014, 01:18 AM)
I see, but need to be careful with the courier service. Usually which courier company you choose?
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i choose poslaju, 2kg laptop cost RM23. and i write content as damage electronic part.
i stick fragile stick to avoid much damage if they're do not handle with care.
packing i put with bubble wrap and suitable box. rclxms.gif
shin2l
post Feb 8 2014, 10:59 AM

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QUOTE(exofx @ Feb 8 2014, 01:26 AM)
i choose poslaju, 2kg laptop cost RM23. and i write content as damage electronic part.
i stick fragile stick to avoid much damage if they're do not handle with care.
packing i put with bubble wrap and suitable box.  rclxms.gif
*
Is there any chance your laptop or any electronic devices lost during postage? Is it PosLaju covers for electronic items also? icon_question.gif

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