Brand :
Laptop Model :
Warranty : (Finish or Still Under warranty)
Shop location :
your story :


Example :

From MSI Malaysia fb page:

"MSI laptops may be nice but the customer service sucks like nobody's business. I bought a defective product from MSI that broke down after using for 10 days. 10 freaking days. Sent my laptop back, I requested for a one-to-one exchange on DOA basis. Since November 6 until now they kept dragging with a lot of stupid excuses.

Last three weeks, I call them and they said, "Oh, your request is approved, but so sorry miss we don't have stocks available now, have to wait till end of december. But if you want a laptop now, you have to pay RM300 to get another laptop also a GE60 but an upgraded version." HELLO, I'M A STUDENT I BOUGHT THE LAPTOP FOR 3.3k CASH AND YOU TELL ME I HAVE TO PAY ANOTHER 300 BUCKS TO GET A LAPTOP INSTANTLY OR I HAVE TO WAIT ABOUT A MONTH!? I refuse to pay so I asked if they could just give me that available laptop for free as compensation.

1 week later still no news, nobody called me so I called MSI, MSI told me that I can pick up the upgraded laptop soon without paying RM300. I kept asking are you sure are you sure? I don't have to pay? She said yes you don't have to pay, the new upgraded laptop comes with keyboard with backlight and it has GTX graphic card. I was so happy. I called them 3 times to reconfirm the news, including informing them I will pick up on Friday bla bla bla.

2 days later, 1 day before collecting the laptop, I called MSI, asking if the laptop has arrived, MSI told me "Yes, it has arrived I'll ask the technician to call you once they finish running a test on the laptop." When the technician called, I asked what's the specs of the laptop, he told me it doesn't have keyboards with backlight, cz it's the same model I bought that was defective." I was dumbfounded. That MSI fella promised me an upgraded laptop earlier! I called her asking why the sudden change?? She said, "Oh miss, MSI HQ gave the wrong info, you can't get the upgraded version."

WTF? So with just 1 simple sentence you can get away with compensating me?? And she didn't even called me to tell me that it's a wrong info given. I have to call the service centre to find out!! I was furious and I said FINE, I'LL PAY THE DAMN 300, I WANT AN UPGRADED VERSION LAPTOP. She said :"Oh sorry miss, we don't have stocks for the upgraded version laptop anymore." !@#@$!!

This morning, I called again. I cannot tahan already. 1 week since they troll me. She finally message me saying the laptop can be picked up, I just have to pay RM300. So i called MSI service centre in the morning to tell them I want to pick it up. MSI said "Sorry, we can't allow you to pick up first, because the laptop we received is a different model than what is stated in the e-mail. I will check with MSI HQ and call you back in a bit."

UNTIL 6PM NOBODY CALLED. I CALL BACK AND NOBODY ANSWER. 3 FREAKING DIFFERENT NUMBERS NOBODY PICK UP.

This is MSI's customer service. Kudos to MSI for providing such 'wonderful' service."

SOS by -kytz-

Wow, now warranty issue become official thread for lowyat forumer, this is really a good point.

It is also good to let them know how bad their service, I mean some place.

Just for suggestion, you mind to do some statistic or collect voting for service centres? For example, 100 people not satisfied with Asus Lowyat bad service.

Haha, dont worry, I will support you.
At least let them know dont just increase sales, also need to maintain after sales service reputation, it is a cycle, when  a brand maintain it very well, I believe it will build up its reputation. Also, provide some standard/high quality training for those service recipient/worker/whoever on the front line, especially with the standard of procedure (I believe they do have), show how they need to communicate with customer, at least the most important thing in service: ATTITUDE
Besides, as a consumer/customer, we also need to know warranty terms and condition before we buy, at least we dont need to blame them blindly because of our careless. And we have prepared ourselves. So, be a smart consumer. Haha

Brand : Apple
Laptop Model : Mac Book Pro Retina Late 2012
Warranty : (Still Under warranty)
Shop location : Apple Service Center in Mid Valley Wouth Tower
your story :
I bought this machine for RM6.8K. On the 3rd day of the laptop usage, my F1 button hinge came off. So i took it to the service center on the 6th day since caught up with working.

The funny thing is that when i approach them with my problem. They look so puzzle and agree to fix it for me. They did exchange a new F1 key for me.

This Malay Staff ( don't say i'm racist; I'm not ), He told me a stupiest thing ever. He says we doesn't cover accidental damage. I got very pissed off and i scolded the staff for tying to con my money which is rm50 for 1 key.

I asked the staff whether i'm so free to purposely waste my time to damage the key hinge ( which is highly unlikely can be done purposely) and have to come all the way to the center and waste my time. 

My mac is purchase not enough 1 week and they are saying they charging me for a new keyboard key. What a nonsense man!

When i make noise obviously the other staff came over to confront to me. They ask for forgiveness due to the staff is new.

i got so pissed off i lecture all of them for being arragont for placing the blame on me and let alone a staff which has no experience at all and make up stupid statement. I even ask them what do their warranty actually cover up.

and i know the term of ' there's always rotten apple in a basket of apple'. Everyone's story is different.

To you lads who send your laptop for service, be sure to know what is the cause of the problem and standard price fixing.

ya man it's totally ridiculous! Ya i got it for free. i spoke to the head of the staff which happen to be there. At first they refuse to do it for free, i ask them to track the serial number of my mac book surely they can track when is my purchase date. This malay staff gave excuses say server down la, he's new here dono how to use the system.

Luckily that time i bought my receipt along. Only they agree to fix it for free

Even Apple service center also in that attitude, if I were you, first thing I will record his staff number and directly call/report/complain to his boss

Is it?? I always hold the principle of Piramid: find the top authority, of course lah, I will give chance for those staff to response, if the reply is rediculous like that case, sorry oh, you piss me off, you gonna suffer like hell

Later, I think for a while, I realize that head staff should know more about the warranty terms and condition!!

Haiz...with that attitude how he become head staff...
by the way, reply from MSINB
https://forum.lowyat.net/topic/2939095/+1160

Hmmm, Illegear!! haha

But impossible, they are doing a good job, plus PrinceJ is being friendly and patient to solve any problems.

Seldom I see a manufacturer can manage to do so (not sure about dell, never claim before)

so, he totally made me fed up and still not going to answer my question. is my English hard for him to understand?
my question :
his arrogant answer :
and yes, why do i still need to continue that conversation? i think im stupid enough to reply an arrogant person like him.

laptop dim itself maybe cause by loosen connector or he didnt change the power setting

i think the point here he complain msi didnt do anything but still hold his laptop long time, or maybe its really a hardware issue. if its power setting issue then just change the settings, case done. as easy as abc.

just my 2 cents...

who had an exp with illegear.. how about their COD service.. ?

haha, the laptop is already 5 yrs old, my bro is using it and the screen still working perfectly, just having some problem with the battery.

oh..i have installed some software to check the temperature and my laptop does hit to around 90 when running game or huge software. I almost can cook egg on the palm rest 

percent to loss 1%, if you feel not safe try buy insurance provided by poslaju.
i handle lot business online and use poslaju to send my customer order since 2 year ago, never miss and loss my parcel. 

Brand : asus yg datang dari usus
Laptop Model : t100 low end tab
Warranty : 3-4 days old, requesting new unit
Shop location : royal club penang
your story :

asus strikes again with noob qc. decide to send in warranty since i found defect less than 1 week. ok i able to replicate the faulty touch pad in front of cs and he accept warranty.

few days later on, i call to check status. ive been told that no replacement is given and just take back ur cheap tab.
as expected... yup not fixing problem at all.

no point making noise like a mad ppl in front of cs, i took it back. spent 30 minit lunch time to adjust back the lousy qc job. that easy.

seems got jokers inside makan gaji buta, skill can go down the drain hole.

i think next time i can open shop called "unofficial royal club" pls come support my business thanks

Dunno why still got ppl see this brand laptop so high up class, when the reality is terbalik.

Asus built quality is good. But their service in Malaysia is meh.. Asus after sales service at oversea is very good actually, while Dell sucks at oversea. It is totally opposite in Malaysia case

Dell sucks oversea? Really?

I see those US consumers squeeze Dell really hard whenever they had pricing mistake.

Agree on this. May God help u if u get a problematic Asus. But if u get a perfect one chances are it will last u for a long time

Really? EU is pretty strict regarding this. Even Apple bow to EU and offer 2 years warranty as required by EU regulations.

2 weeks mang. U hv the another laptop?

This thread why so empty? I thought many experiences laptop problem. Even I always got hardware problem every 2 yrs