Forumer you are complaining against: mirrorstore

Item being bought: Powerbank YB-651

Original thread link: Powerbank

Date of transaction: 28th September 2013

Details of the complaint :

1) Purchased a Powerbank YB-651 from seller on 27th September 2013 and received on 28th September 2013. Oh yes, very efficient transaction.
2) Noticed one of the port on the powerbank is faulty and immediately ask the seller how to get replacement.
3) He mentioned to me to send back to his shop for warranty claim. Yes, he stated in his thread that it is 1 TO 1 EXCHANGE with T&C applied but he did not further explain on the T&C.
4) Decided to post it back to him on 7th October and even told him to inform me if the faulty unit arrive safely.
5) From 9th October until 21st October, I did not receive any single update from him on my warranty claim status.
6) On 23rd October, he told me that the replacement unit will be done by the China side instead of from the him directly.
7) So I gave him more time to work on my case but till date all I get for answer is the China side haven't send the replacement unit thus could not give me a new unit. I did offer if he could provide me a new unit directly or just refund the amount to me.
8) It's been 2 months dragging and till date I don't have a date on when I can get my replacement unit from him.
9) And yes, I did called to the shop and made a fuss because I could not get a proper explanation on my case dragging so long. And I bought from him based on the positive review from other forumers but little do I know is the warranty part is such a let down.

So clearly he stated that 1 to 1 exchange in his thread but what I got from him is more like RMA process.

Waiting list:


This post has been edited by XiuKeong: Dec 6 2013, 04:28 PM

mirrorstore Plz explain. Clearly if i am the buyer, i will b pissed off as well.

This post has been edited by Apis_LuaLua: Dec 6 2013, 02:26 PM

Hi bro, im in the same boat..
Send back the faulty powerbank on Oct 1. Until now, still dont get the replacement set.

I asked bout the 1 to 1 exchange, answered by seller ;

Have the time to reply to his clients but choose to ignore this thread. Yet still selling like there is no issues with previous buyers.

Seller dont understand the definition of 1-to-1 warranty

It's very obvious that he's not planning to give us the replacement set anytime soon based on his latest PM reply to me.

That is what I tried to imply to him during the PM conversation but he kept giving answer that is out of topic.

He indeed have stock in hand but what matters him is just business. Before sales, service is excellent. After sales, very poor service.

This post has been edited by XiuKeong: Dec 6 2013, 04:54 PM

I already send the replacement set to China and when they send me the replacement set I'll send it back to them. In the mid of it there is absolutely nothing I could do.

I can choose to bug them everyday.

But it won't change anything. They already say maybe we'll send out by December.

Just for your info I ordered yb659 since October and now still got no stock so who am I to complain.

I did my part and if that is not enough and moderater think I can do better please advise. But to fork out my own unit and then receive a replacement set without box is not possible. Customer who ask hoe the warranty works I also got explain to them er will help you send to China and when they send us the replacement set we will send it back to you.

If you think i'm scamming then there is nothing I could say because I'd did my part and there is no reason for me getting the blame of China yoobao didn't do their part.

And you can ask other yoobao seller. I've seen customer complain on their thread as well whole 2 months still haven't get the replacement set. The seller has a name of ping or something. Only the seller themselves know we already did our part. Customerwants sspoil means change. There is procedures for everything. If we can claim fast then we wouldn't hold them.

1-1 exchange , meaning , customer send u faulty product and u immediately replace another new set to ur customer ...

Hey I'm sorry but your set still got no news from China. But since you waited patiently I'll fork out my new unit for you. Please pm me for your details. Cheers and say thanks to xiukeong .

You got it wrong. One to One exchange means if it's spoil and under warranty will exchange a new one for you. Not bring to repair and give you a recon set.

One to One exchange on the spot means like you say.

apis_lualua
I'm doing a business and have do whatever I could to satisfy my customer.

I'd stated there one to one exchange. It means we will exchange a brand new unit if it's spill but there is procedure .

The margin is so little and the replacement set comes with no box so we got no choicebut to wait for the replacement St arrive.

Just imagine if we fork out new unit to ecru customer who has problem.

How can we sell the replacement set without the box.

And how if it's not under warranty as it has spilled with water or whatsoever.

So for the business to run smoothly I've to follow the procedure and you can look at my feedback. Whatever which is under my capability I'll do my best. But you can't blame me for the delay from China side.

That is all I have to say about this dispute. I have not scam or lie. Just that customer couldn't wait for the replacement set to arrive which there is nothing I could do to speed up the process.

i dont understand wat u said ... okay , if u need ur customer to wait 1month for the new set , its not 1-1 exchange ... its normal RMA process ...

Rma is rma . What is rma has to do with this.

Most electronic device warranty is bring to repair and return which is consider as you will need rma . But yoobao will not repair your goods it will exchange a new one for you which is also require the procedure but no rma is involved in the process.

If your drink is not good we will exchange a new one for you.
Still have to go to kitchen and do your drink right ? The process is still there you see ?

If you really don't understand I also won't explain further as this is the best I could do. If you think 1 to 1 exchange means change a brand new on the spot then you definitely have no business experience as you do not know there are many risk of lose which could occur.

Your feedback is all about first purchase. No doubt your response to any buyer is fast but the main topic here is the warranty claim.

What you wrote in your thread is under your responsibility, not Yoobao. So the consumers is dealing with you, not Yoobao. You are misleading the consumers.

Coming from a 'no-experience' user...from what I understand

One-to-one exchange... is EXCHANGING.. not repairing...

when a drink is bad.. u go to your kitchen, make a new one, and bring it back to the customer...
when a product is bad... u go to your store, take a new one, and bring it back to the customer...

one to one exchange is between you and your customer.. not with your supplier..

he is trying to misled us ...LOL...well , kthxbai...LOL...

You are a terrible seller
I would recommend forumer against doing business with you
Dude,you stated One To One Exchange which mean you will exchange one unit for user be it on the spot or not
That mean you use buffer stock or you replaced a new boxed set with user
If you can't deliver what you promised than don't promised
You totally lose all your credibility over this matter

It seems you're the one who dont get what 1-1 exchange means. In terms of biz experience, i've worked in a computer shop before, is that enough?

If u insist that 1-to-1 exchange means waiting 2-3 months from china stock, then pls write this farking thing CLEARLY in your selling page T&C. Write there, "in case of spoil or manufacuring defect, you will get new replacement from china, not from myself". That would satisfy everybody.

Exactly what I'm trying to imply in the PM conversation. But all he can reply to me is China did not provide any specific date or whatsoever. Which means I have to wait even if it only arrives in 2014.

And according to him, for a consumer to get status update from the seller is such a wrong act because it is called disturbance and calling the consumer kiasu. From what I can see at the date of my PM to him is each of the PM is sent few days in between. Not everyday.

This post has been edited by XiuKeong: Dec 6 2013, 08:47 PM

You are the one who don't understand what 1 to 1 exchange means. It simply means the seller exchanging the faulty product with another new unit ON THE SPOT.

Going by your logic of:



What you are doing now is:

"Ehhh abang, sorry if your drink is not nice. Not our fault okay? I give you 1 to 1 exchange for a brand new cup, but only after I call up Milo Malaysia to exchange that pack of Milo, next month okay?"

Do you even know how ridiculous you sound?

Just stop it man. Game's over. You're just making yourself look ridiculous and the more you try to deny, the worse it becomes.

Here's my advice: Just play it smart. Apologize and refund/exchange the buyer's unit immediately and absorb the cost instead of not settling this matter as it would only damage your reputation further.

This post has been edited by -kytz-: Dec 6 2013, 09:23 PM

That y la . Dont buy from ap seller . Mdc yoobao provide 1 to 1 warranty warranty .

Masa sell cakap power . Masa warranty reason byk byk . Puik

If the seller do know what is called business, I'm sure he knows about business ethics but does this kind of reply doesn't seems like one of the ethics to me.

You should attach this print screen to his yoobao thread .
Even pasar malam pirated dvd seller have better after sales service ..

What unethical seller. Just want money then treat you like dirt.

I'll let the admin to do the necessary action on his thread if this issue still not yet resolve

But his attitude really

Btw now mdc review new rrp price is cheaper than his ap unit

you win..

yeah man.this seller is worst than the pasar malam ah beng seller.

Watching mirrorstore reply made me puke blood and lose a few pounds.

1 to 1 exchange: If the product spoil in the 1 to 1 period (mostly is a week), you have to replace the faulty one with the same new product on the spot.

Normal Warranty: Product spoil after 1 to 1 period, then you have to send back to the factory for warranty.

See the difference? If mirrorstore don't understand then remove your bloody 1 to 1 exchange off your bloody post.

This post has been edited by Yagami5159: Dec 7 2013, 12:01 AM

stupid seller that i ever seen...

?????

I had experiences with two companies recently which mentioned "1 to 1 exchange" to me, the exact same words "1 to 1 exchange" listed in your thread:
Bought RAM with the warranty provided of a week's one to one exchange. Turns out my RAM was indeed faulty, went back, gotten direct replacement of my defective unit from reseller with a working one. No need to send my RAM back to Kingston distro for one to one exchange.
5 years warranty with 5 years one to one exchange for my Dell monitor. Panel found faulty. Dell sent a courier down for direct replacement of my defective unit with a working one. No need to send my monitor back to HQ in Penang before a new replacement is dispatched to me.


I have, in my 10+ years life of trading, never once encountered ridiculous "one to one exchange" which involves me sending the product back to the main factory, when it is being represented by a local reseller.
If it is stated "one to one exchange from Yoobao with lead time of etc etc days" then the purchaser would need to expect a waiting period. Otherwise what you are doing now is plain weasel, word twisting trading.

"Many risk of lose which could occur" - That's business life for you. It's all about managing risks without evading responsibility towards your customers. Not just taking profit, then passing the responsibility to the manufacturer.

This post has been edited by Enigmatic: Dec 7 2013, 01:16 AM

Guys, too sad to see case like this.
Buy from local authorized reseller you'll get peace of mind service rather than from AP seller.

1 to 1 exchange but the waiting period....haiz...
Replacement unit one with no box? More funny to know this lol

I agreed. Sometimes saving a couple of bucks to get one and ended up in such cases... its sad.. i learn it personally before too..

the most annoying thing was the seller keep pushing the responsibility back to his supplier...as if he was zero responsibility and can't do anything at all

Except when it comes to profit. Then MARI MARI MARI.

He still dare to reply in his thread but not dare to come here and answer

Totally ignorant fella.

I don't dare to reply to this thread , please don't make me laugh .

I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.


TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;

1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.

2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .

***I can provide receipt if you need it.



And then answer me this ,

1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.

2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?

3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty.

4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?

Unlike other business who can open the box and put the warranty sticker on the device ; we can't because lowyat has so many people selling fake power bank so they will assume open box as fake . And even if they do we will still need to check whether is the unit is still under warranty or not , which means we will still need to send to China for verification.


So the only choice left for not just me but the above two examples , samsung and apple no choice but to send it back to the HQ to examine before decide whether to give them a new unit or repair it.


And like others I did write T&C applied so whenever they ask me how to warranty works , I'll say if it is spoil we will send it to china on behalf of you and we will post it to you when the replacement unit reach our store.


And again , 1 to 1 exchange means you get one new unit instead of a refurbish one . If it is not, then i would not have to wait for 2 weeks for my samsung charger and 3 weeks for my iphone 5 . Samsung bought from Aeon Jusco Klang and IP5 bought from Setia City Mall .

If you all claim so true that 1 to 1 exchange means on the spot then go and argue with them , right ? because they know there are precaution step to take even if you want to provide your customer with better warranty . Unlike many of you here , only speak for the consumer ; in other word zero education about business and as always , thought they are better in terms of knowledge



One of the staff write a message on my thread saying solve this dispute or you will have to close my thread .

So are you telling me that the only solution is to fork out a new unit for this user who is making a dispute against me ?

Which means you are saying that anyone has their power bank branded as yoobao if spoil and the seller put 1 to 1 exchange then the seller have to fork out a new unit for the consumer ?

If that is what you mean then I'm fine with it , i can fork out a new unit for him but please be responsible for all the coming cases because I'm not the only one who stated 1 to 1 exchange and I'm also not the only one who have to send it back to China for replacement set.








XiuKeong is going to UK this January and he couldn't wait for the replacement set , he pmed me that in his earlier message . So he is so desperate to get his replacement set and set up this dispute thread. And you all woo and waa like he deserve it .

Moderators , i need you to reconsider properly on your judgement , if your answer is yes 1 to 1 exchange means have to fork out a new unit then I will definitely fork out a new unit for mr XiuKeong before he and leave to UK . But please be wise on your judgement because if you were to ask me fork out a new unit but not other seller who has the same terms then it will be call bias and unfair.



Awaiting your ( MOD ) replies,
William Tan

Apis_LuaLua fruitie goldfries baronic Lacus

This post has been edited by -kytz-: Dec 10 2013, 03:49 PM

1. FYI, samsung charger usually took 5working days maximum. unless u transit between collection point/dealer and svc centre. I can get on the spot replacement if svc centre have ready stock.

2. ip5? maxis? yes maxis took arround 10working days to settle spoiled iphone, but for digi, they replace for u on the spot.


u should state on ur thread regard the 1 to 1 exchange for 24hours(which u responsible for ffaulty units) and yes distributor and supplier can replace a brand new for u.

after 24hours dont hv to bother about it anymore,just throw back to svc centre/distributor/supplier.

1) It's clearly indicated in the thread it's 1 to 1 exchange. Terms and conditions were not even stated there.

2) Each Original powerbank has unique serial numbers? For sure that can be recorded down for RMA purposes.

3) (won't comment further on this)

4)Regarding this, as far as i know, there's a Malaysia Distributor for Yoobao and apparently those sold in Lowyat Plaza all indicates 1 to 1 exchange. Why does your unit need to send back to China for verification?

As for Apple and Samsung, both company never indicates 1 to 1 exchange on their goods as far as i recall.

Instead of ranting, why don't just solve it? FYI TS been waiting 2 months + and there's is still no confirmation when the new unit is coming back (Only info he gets is MAYBE December from the seller).

P.S: I totally can't find any Terms and Condition stated in the thread regarding 1 to 1 exchange. If it's not 1 to 1 exchange, please change it and don't mislead consumers.

Founded something regarding warranty.

QUOTE(mirrorstore2 @ Jan 19 2013, 05:34 PM)

Hi ekestima , warranty wise as for now is first month 1 to 1 exchange . And warranty is 6+6 months warranty so total is 12 months . Every Yoobao bought by forumer will have a receipt attached with date and details , use that to claim warranty . In order for warranty , the PowerBank must in good condition physically .

And as for our local distributor , their 1 to 1 exchange is only for first 7 days while we provide until 1 month.

This post has been edited by Lacus: Dec 10 2013, 05:07 PM

Because his Yoobao products are not from Malaysia local distributor Mobile Dot Com instead he self-import from 3rd party seller in China (so called AP). Local distributor surely cannot support his warranty claim.


However, Yoobao concept store in Lowyat Plaza is the Yoobao Malaysia official shop, products are genuine and got local warranty support.

[quote=mirrorstore,Dec 10 2013, 12:57 PM]
I don't dare to reply to this thread , please don't make me laugh .

I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.
TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;




bro don mis-understand...
1 to 1 exchange means..
if u got on hand stock, u MUST exchange the faulty unit to customer. ( if no stock, then customer must wait )



1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.


2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .


1) did they mention 1 to 1 exchange? or warranty card show 1 to 1 exchange for accessories? prove it.. and u will win if u wanted them directly change new unit.

2) Maxis ? did maxis mention 1 to 1 exchange ? OR JUST APPLE STATE 1 to 1 EXCHANGE? ( BTW WHO U BOUGHT FROM? MAXIS OR APPLE? )
although device is apple, but u bought from maxis. so u expect maxis 1 to 1 exchange?
( supplier (china yoobao), u (dealer) , customer ) now is u mention 1 to 1 exchange, not your supplier,
responsibility on supplier side or on your side?

BTW DIGI/MAC CITY DIRECTLY CHANGE 1 unit
(how come digi and mac city can 1 to 1 exchange but maxis cant? who's problem? ) digi? apple? or maxis?


1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.
if they bought from u. of cause u need 1 to 1 exchange, customer fault? if the unit they receive is faulty unit? (blame customer?) customer din't blame u, u can pray god d...

2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?
[/B]this more funny question, don't u have warranty sticker? serial number record? don tell me warranty sticker can tear easily

3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty

customer Noticed one of the port on the powerbank is faulty (port faulty = user damage? wat method can user ownself make port faulty?) btw y customer need make the port faulty? REASON PLEASE

u have the right if u feel the device is customer themself make spoil (user fault), did u mention to your customer u feel is user fault scare cant get claim? (if u mention early, customer will understading )



4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?
bro, u send to supplier full box, but supplier din send back to u full set, thats u wit supplier problem not customer problem.
if customer send u without box, u also can directly send to customer new unit and without box, i think customer wont blame u.
( 1 more solution for this question, customer A bought yoobao spoil, u replace 1 NEW UNIT direct 1 to 1 exchange give customer, and the spoil unit u take go warranty, once it back, customer B yoobao spoil, u can take the unit that back from supplier exchange to customer. (customer will blame u, if u do like this? )
if your product YOOBAO plenty problem, then this method failed. since u trusted this product, y u so scare? u think everyday got people send u warranty?"



this wat we call after sales service ... the product how cheap also no use.

please note, customer always right.

now they discussing about XiuKeong case, don't ever bring others case come in discuss...

please answer all my question that i already answering u

This post has been edited by frankie138: Dec 11 2013, 01:00 PM

Erm, just to update on apple policy.

It is 1 to 1 exchange policy new for the first 7 days. (New from sealed box)
Anything pass that, it is send back to Apple or whatever reason they give you and you will be replaced by a "replacement" unit. In warranty If you read it never stats a new unit. You may call up Apple if you need further clarification.
Maybe is just cause Malaysians take things easily, but when you have dealt with Singaporean's , choices of words given by the Sales person or support team are very important.
As personally Im also doing import business, I can say that so far in fine prints or contracts, I have only seen Apple which offer 1 to 1 new unit replacement and that is also in the first 7 days only.

And lets be fair, assuming every electronic product can be 1 for 1 new unit on the spot, I can easily short circuit it or give it water damage and the shop will never know as most of them do not have the right equipment to check. It is also the resellers responsibility to let buyers know the important TnC. But 99/100 sales man in the market always leave out the important info and feed only juicy info, no ?

This post has been edited by Azurika: Dec 12 2013, 12:54 AM

since i have stated the t&c that 1 to 1 exchange is within first month means it is correct for me to send it to china to claim for warranty . i think this should conclude the thread . thanks .


This post has been edited by mirrorstore: Dec 12 2013, 07:07 AM

1) Purchased a Powerbank YB-651 from seller on 27th September 2013 and received on 28th September 2013. Oh yes, very efficient transaction.
2) Noticed one of the port on the powerbank is faulty and immediately ask the seller how to get replacement.
3) He mentioned to me to send back to his shop for warranty claim. Yes, he stated in his thread that it is 1 TO 1 EXCHANGE with T&C applied but he did not further explain on the T&C.
4) Decided to post it back to him on 7th October and even told him to inform me if the faulty unit arrive safe

he sent the powerbank on 7th/ OCT. Mean is between 1st month for 1 to 1 exchange right ?

This post has been edited by penguinkangyang: Dec 12 2013, 09:09 AM

Hi all,

Firstly, we post this reply is not mean to spoil the seller reputation. Just want to express our point of view only. Our comment in RED.

Are you trying to give double standard to your customers? TS not entitled for a new unit for you because he started this thread? His 2 months waiting time is not patient enough?.

Are you going to tell us your supplier will on send back a powerbank to you without a box? If it's, then is your problem with your supplier. Nothing to do with the customers.

Refering to TS PM screenshot, you also stated you open NEW box and borrow to your GOOD ATTITUDE customers. Do you mind to tell us what are you going to do with those powerbank after your customer return back to you after travel? We think all of us very curious on this.

You keep on asking us to answer your question; just to ask you, it's you doing business or other forumer doing business? Will you share your profit to other forumer? When problem arise, it you as the seller to find solution to solve it. Don't always push to supplier or customers.

Another point is you always say you already did what you can do, nothing else you can provide. Are you sure you give your best to your customers? Think twice first. Do you really think let your customer waited 2 months and don't have fix date to get the new set is nothing wrong?

Put yourself in your customer shoe. Already waited for 2 months yet can't get a new set!

Lastly, we just advice you to provide TS your ready stock as a replacement. Stop making funny reply here; it make yourself a joker only.

Look dude, it's a waste of time to drag this case. You yourself stated 1 to 1 exchange is within first month which means that you need and must exchange a new one for my faulty unit. 2 months time is not enough for you? If China side process is very slow, I believe other forumers purchase stuff from Taobao will take forever to reach their doorstep. But it did not.

1 to 1 exchange is not about sending back to whatever China supplier you bought from. That is your issue with them. Not mine. What makes you think that you can conclude this thread without giving any solution to me?

This post has been edited by XiuKeong: Dec 12 2013, 11:57 AM

After so many views and replies, you still want to run away from the fact that you do not want to honour that 1 to 1 warranty as stated in the thread. 2 months is seriously long and still there's not confirmation of when the new replaced unit will arrive. Rather than having this issue dragged any further, please solved the issue latest by 15th December 2013.

i never meant to run away from anything , and i can give him a replacement unit new in the box . But please remember that is the decision from the admin and hope you can cope with similar case in the future .

thank you .

Why you want to rely on admin decision to give you direction? It's you going to share your profit to the admin or the admin suggest you to give a YB powerbank to all forumers that replies in this thread, you will just do it? If not, then get the fact right! You run the business and you should do all the responsibility.

If you think 2 months waiting is not enough, you can just make up your mind and ask TS to continue wait. Don't always push the responsibility to others. They don't own you. Is you own your customers after sales service.

Lastly, don't always dare others that you can give TS a replacement anytime. If you willing to do so, you will do it after 1 month of waiting. No need until this thread appear.

mirrorstore As you can see, the common person's understanding of "1 to 1 exchange" is different from yours. You have gained an unfair advantage by advertising "1 to 1 exchange" without actually honoring it.

It is hard to swallow that you need to exchange the defective item with China when you have stock readily available in Malaysia.

It is with you that your customer deals with, not your supplier in China.

I will spare you the dispute tag provided that you:
1) Provide a quick resolution to this problem
2) Remove your claim of "1 to 1 exchange"
3) Clarify your warranty terms to avoid future disputes.

tengok stock bukan main gempak...banyak!! ori pulak tu!! siap nak bayar double kalau tak ori...
tapi tak nak tukar bila customer dapat faulty unit .....

nie jenis beli barang kat china on shelf only...warranty obviously macam takde

seller just delaying until dia rasa2 dia nak beli/topup stok kat china baru pi tukar.... biasa elektronik produk china ni beli kat kilang baru dapat warranty tukar barang, itu pun max unit dia kira berape % dari volume beli....

ps: - dia orang pun bukan senang2 nak percaya/entertain masalah kecik2 kerana ramai buyer seluruh dunia cari dia...

This post has been edited by tessei: Dec 12 2013, 10:53 PM

you are very funny , i have never need anyone especially many of those that gave irrelevant and shallow comments just to prove that they are correct and make their self esteem goes higher in the internet life lol .

I need answer from admin as they are in control and they threaten to close the thread if it is not settle , to mean by settle is just to replace a unit for xiukeong . So leave me not much choice isn't it ?

But seriously not to lick admin's boot , but all the admin's reply is at least sensible to me than many of you idiots .

Some I don't even bother to read , work in where where 10 years la , kingston la , dell la . stupid is stupid and there is no cure for stupidity .

What you all don't notice is you are helping XiuKeong to get his replacement set just because he needs to go to UK by January .

And so i concluded that I'll delete the 1 to 1 exchange , replace a new unit to xiukeong . And never have to encounter with all those who gave their
"brilliant" knowledge .


Thank you very much.

okay let me say it again , when the item is defect . We will need to send to china for warranty claim .

Why we don't take out the unit we have in hand and give to customer first ?

answer :

1) We do not know if the defect is under warranty or not , we need them to verify for us as if we open the powerbank then the warranty is void
2) China will send a brand new unit to us without a box , which means just powerbank alone . To avoid we take advantage of reselling a faulty powerbank and earn double profit.

Okay now when we send to china , they have two choices ;

1) repair the defective unit and give it back to customer .
2) take out a brand new unit and give it to customer but without the box.


So china opt for option 2 , which is 1 to 1 exchange . Do anyone even get it ? instead of repair , they change it with a new one . So it is call 1 to 1 exchange , but still we have to send to china and wait for the replacement set.

1 to 1 exchange , means if you buy a new powerbank and it is faulty or when it is faulty, you will get back a new powerbank in exchange . So that is call 1 to 1 exchange . BUT that doesn't cut out the procedure . The procedure is still there . you still have to freaking wait as it is not 1 to 1 exchange on the spot .

Now you all are talking like , 1 to 1 exchange means have to on the spot . And since when did i mention on my thread on the spot . By adding another line behind will make the whole thing different .

So hope many of you who is still confuse with 1 to 1 exchange , and strongly believe that 1 to 1 exchange means have to change on the spot , good luck



And to answer many many many of the genius who kept repeating stok banyak tapi tak mahu bagi dulu tunggu china replacement set . I repeat for the very last time , china send the replacement set without box , okay without box .

if i got 10 units in stock , and 10 previous customer come and say spoil , i give them my 10 units in hand . then i send the 10 unit defective to china . when the defective unit come without box . who will want to buy it ? yes it is new but without box , the genuine sticker 20 digit is located on the box so who is going to buy my 10 units without the box ?

Or how if , got 10 units defective and i give them 10 units , assume people will still buy it without the box . But china side tell me , sorry got 5 units is got contacted with liquid or have dropped before or whatever possible possibilities that is stated in the warranty sheet that will void the warranty .

So at the end i'll just get back 5 units .


This is going to my last explanation and I'm very tired of explaining or enlighten geniuses in the thread .

Do you even think 1 YB-651 matters to me , what matters to me is that is not how is suppose to be . If you know me in person you should know how many free powerbank i've given to people around me . Not the money that matters , it is the procedure and business ethic that matters .

I'll send a new unit to xiu keong by today , and also milker3 as i promised will send you a yb665 too .



Best Regards,

William Tan

Threaten? wooo... you can sue them, you know?

We reply base on the fact and screenshot provided. Even he really are not going UK next month, you are not suppose to drag his claim until so long!!!

Who is funny, who is joker, who is stupid, I think most of the former can judge by their own wise.

Hey dude, don't slap your face again. You already send to your supplier 2 months ago, they can't tell you the faulty port is under warranty or not? And please, if they did inform you is under warranty and the delay is due to the courier, its no way to ask your customer to wait infinity.

Sony 1 to 1 exchange. No need check and see what is the problem also. Once product faulty no matter reason just exchange. This is 1 to 1 exchange.

http://www.gameinformer.com/b/news/archive...mmediately.aspx

Your is not. Thats all simple. Wrong statement in your thread just remove it and hope you understand the term for future business.

To make it short, seems like his One to One exchange is:
1) Got bad drink, return to the waiter for return, waiter return to the kitchen for replacement, kitchen refer to drink specialist to rule out mixture error etc, specialist refer to nutritionist to check if the new recipe taste good but bad for health etc.
2) Approved.
3) Nutritionist send to specialist for taste test, specialist send to kitchen for storage, kitchen send to waiter for distribution, waiter send to customer for one to one exchange that took hell of process.
4) Customer complaint because waited too long, he only get himself drinking water because too thirsty, waiting for that particular drink.

Now that's a reminder for us all what is one to one exchange. Return your drink and get a new drink or return a drink and go through hell of process.

1) What???????? It is already faulty (you can even easily test it using your own mobile device) and yet you say you are NOT SURE the defect is under warranty or not????

It's like saying "Your kettle you bought from us is faulty(cannot boil water) but we are not sure whether it is under warranty or not"

Do you know that sounds really stupid.

2) This is a normal procedure for most electronics after the "1 to 1 exchange" period within 7 days (most electronics you purchase anywhere in Malaysia has this and the public are aware of this EXCEPT you)

This is so normal, even as a customer, I even know about this.

The reason why manufacturers do not repair electronics most of the time is because of the high cost and it's time consuming, so it's easier and cheaper for them to just replace the defective product. It's quite a known thing just for your information...

Point 1 and point 2 is called the normal RMA process........... You are the one who don't get it.

As everyone has pointed out, 1 to 1 exchange means exchange of the defective unit with a working one on the spot (if you have stock). But if you don't have stock at the moment, of course you are not capable of providing a new unit on the spot.

I don't know where you got your idea on 1 to 1 exchange from. It's quite a widely used and acceptable policy used in almost everywhere in Malaysia especially electrical goods (or electronics), it's as though as if you never lived in Malaysia before

I've already replied to you in the previous page regarding the "Milo" but you have yet to reply back.

Oh by the way, you mentioned "Terms and conditions applied" but you refuse to state what it is and it is nowhere to be found in your thread.

Only when a staff comes in and reveals it, then only it is known. Plus, it's written by your dupe. Suspicious isn't it?

Enough of the rant. All we want is you to just take down that "1 to 1 exchange". Yet, you purposely use the 1 to 1 exchange term to confuse your buyers and to gain an upperhand in the sales business, don't think we are stupid because we are not.

Business ethics??? Like seriously?

Twisting the term "1 to 1 exchange" to your advantage, being suspicious about the "Terms and Conditions", refusing to explain what it meant until a Staff appeared and revealed them.

Just take down the bloody "1 to 1 exchange" term from your thread and I guarantee you there won't be trouble anymore.

And lastly, PLEASE DON'T THINK BUYERS ARE STUPID BECAUSE WE ARE NOT.

This post has been edited by -kytz-: Dec 13 2013, 01:07 PM

Who are you btw ?

Sorry but I don't get it that why must I reply to you ?

Why must I reply to a too free nothing to do lyn user ? And what makes you think im free enough to reply to you .

And who cares about if a stupid person is stupid or not.

My advice to you. Myob and get a life. Your opinion. Errmmm not very intelligent I must say.

Buyers are but stupid true.... But are you my buyer ? Just don't get it why don't take your free time and do something meaningful instead of showing the world that you are stupid , sorry you are a buyer and you are not stupid I take back my words.

Please mod close this topic as I already settle everything as you want. Stop making me read all this funny replies.

To all admin/staff,

From what we see from his reply; he doesn't seen any urgency of change for his worst attitude. His attitude really not welcome in this community. Just pity to his customers.

To avoid any similar case happen, I strongly suggest to close his selling thread and spare him a UNETHICAL tag on his profile.

He's a consumer who is standing up for his rights and the rights of others. I applaud him for being able to intelligently debate, argue, and deliver his point across, instead of resorting to "mind your own business" escapes.

The questions is, who ARE you? I'll answer that for you: Nothing but an unscrupulous seller. Only threats and fear of action from higher ups will lead you to act.

It's people like -kytz- you fear the most.


He is not your "buyer", and he will never be. And I promise you I will never be your "buyer" as well.


You can choose to close your eyes and not read this. So no big deal.

This post has been edited by Enigmatic: Dec 13 2013, 02:19 PM

Bro simple mistake just suck it up and say sorry. You don't want to risk your whole business just because of one case. Previously there's another seller here who had the same occurrence as well, and he did exactly the same and guess what, it's game over for him

https://forum.lowyat.net/topic/2949893/+20

Mirrorstore,

Happy to know that u willing to send both buyers a new unit. I can see your intention and honesty to solve the dispute. But dont get me wrong, i just want to stretch several issues that u might want to fix :

1) 1 to 1 exchange. Every ppl here understand the real term of 1 to 1 exchange. And its different from what u thought. 1 to 1 exchange means when your customer return the default unit in the period seller agreed to give (in your case, its whopping 1 month), seller will need to exchange it with a new one no matter what kind of defect it has. Your 1 to 1 exchange term is more to standard RMA procedure which customer need to wait for longer time. Thats why normally seller will put 1 to 1 exchange only within 7 days max, not more than that.

2) Bias attitude. Can be explain from your earlier decision to send a new unit rightaway to milker3 who did not make an open complain but not to xiukeong.

3) Cannot be worse than this. A seller who did just this to his customer :




Good luck in your business.

This post has been edited by Apis_LuaLua: Dec 13 2013, 03:08 PM

Bro , I won't apologise for the mistake I don't do. And hope you won't too. Otherwise you are just the same as them. A power bank business won't be game over for me dont worry. It's just another industry that I want to give it a try. I'll take back the 100k from the business and to my reseller I hope they find other supplier just because of little xiu keong couldn't wait for his replacement. That is the bottom line.

And to mod .I already deleted the 1 to 1 exchange.


As much as the mod hates their job at least they speak like an adult. The others ? A big applause !! Answer me !! Whaaattt !! Buyer not stupid! ! Milo!! You're the person he fear the most! ! Haha .

*to the don't know what nick forumner that stated big applause for the other milo guy and say that the milo guy is the person that I fear the most. An advise for you , you are hallucinating . Go to your nearest psychiatrist . And sorry a big applause ? Are you gay or what. Euuu . Just in what nerd world I've step onto. Sorry don't mind me being rude and sarcastic. I'm just purely a mirror of yourself. Hate me hate yourself more. My attitude is solely depends on who you are. And in your case, nerds .

Why so free ? Your anker power bank not selling good ? Hope that mod will close my thread so your anker can sell better. That is so ethical. Lol .

if buyer bought it during the time when you mentioned 1-to-1 exchange, you have to honor it.

If 1-to-1 is not possible now due to circumstances, then at least offer a solution.

we'll wait for them to update.

Seller agree to post a another unit to me. Will continue update by then.

Received the powerbank in good condition. Everything seems to be working fine.
Thanks mirrorstore

dude u just dont understand, dafuq are you saying?

u stated t&c 1 to 1 exchange within first month. 1 to 1 exchange is change on the spot but not for u to send back to china to claim or warranty u douchebag.

send back china claim warranty = RMA

seriously, im not victim but i really wan to fxxk u after reading all your replies

if come across these seller again, just go for tribunal. no need to bs with them and waste your time..

http://ttpm.kpdnkk.gov.my/portal/index.php/en/

U say that mods replied like adults, yes they did. But unfortunately your posts are too childish and irresponsible brat instead.

Customer service skill ZERO.

Arrr don't be keyboards warrior. Come to my shop and f*** me okay.

HARBOUR PLACE G.09 COLOURZOOM 
Lot 6683, Persiaran Raja Muda Musa, 41200 Klang[ Beside Pantai Klang ]
GPS Coordinates : 3.025388, 101.423662
10 a.m. ~ 10 p.m. [ wednesday off ]
Shop no : 03-33812363

Tell my staff you this faggot is coming. I'll go alone don't worry.


Yes and that's why I reply the mod also properly because speak to barbarian like a barbarian. You dint read my post or you have problem reading ? Lol .

This post has been edited by mirrorstore: Dec 16 2013, 12:26 PM

its not about keyboard warrior im just telling the truth.

it took you more than a month to solve this powerbank issue,

you refused to exchange for xiukeong at the first place and you choose to exchange to other buyer.

What kind of service is this? well, if i were your buyer, scold you like xiukeong did wouldn help to get my new powerbank faster.

I would just go for tribunal instead of talking to you

Do you know that your business is bound to law? search up the consumer law from the link above, just my two cent.

we are helping you to improve your service, if you refuse to listen then keep doing what you're doing. Good luck with your business

This post has been edited by yewyew1314: Dec 16 2013, 12:16 PM

i think most people understand 1-to-1 exchange is universally understood as exchange immediately with ex-stock, and not send back to supplier which is RMA. Unless ex-stock not available, then no choice, either refund or wait for RMA.

LYP/Digital Mall shops will usually accept 1 to 1 exchange within 7 days.

I have customer returning bad airmouse to me too, which i exchanged it for them...nothing i can do either..send back to supplier, shipping already waste money...just eat the cost..... Business is like that...sometimes you make money, sometimes you lose money...if business cannot lose money and only make money, that is called safe deposit, not business anymore...

Bro I can do 1 to 1 on the spot too if they allow me to put sticker or anything on the device. But they only want with sealed box. So how to know if they buy from other seller and when spoil come to me and but new one and change.

You know I got how many customer bring fake power bank with my receipt come change. And another even funny buy three. 3 days later 3 also spoil but the power bank so many scratches and very obvious used very long already.

I know very well how to run a business and thanks for your advise . Let us do a math.
One power bank sold earn rm20 . One cost rm110 . If let's say we were to change a new unit to spoil one for every 6 pcs you sell one spoil you only earn rm10 . That is if only 1 spoil and if no hanky panky funny customer who wants to take advantage on our warranty.


That is call business flaw , not call business loss. The loss that I must absorb is the postage to China for every power bank customer return. Not every powerbank they return and I'll have to give them new one.

Have you go to tribunal before ? Unless the case you report got so many similar report and the file is as thick as a chalk or else they won't give a damn about it.

And old Klang Road is too much of a time for me to waste for just another nerd . Go change your computer fan ar join your Taiwan online game guild and all those things a nerd are supposed to instead of giving advice and wants to fxxx another forumner . Doyou know your business is bound to law ? Lol talk to me about law only if you have ever got a lawsuit yourself. Okay ? Be a good boy, Thank you.

ZZZZzzz
after reading all of the replies i can only say that
you are a bad human being
and a bad businessman too ...
my sympathy to those who bought things from you
such an unethical seller..
You can solve everything without causing such a huge fuss by saying sorry and honoring your 1 to 1 exchange but you are too thin skinn to admit its your fault and your ego is too big to even say a sorry .
Even if the fault is on your customer , you re a seller , so solve the problem like one , but all i can see is you are trying to protect your own ego and really act like a child and gangster sumore giving forumer your address to go find u ? omg ...

This post has been edited by jie88: Dec 16 2013, 12:57 PM

seriously mirrorstore,
if you find it so many problem with the powerbank and yet earn only only rm20 so little
might as well ditch this product and find another profitable product.

why silly argument and so much stress on this powerbank?
maybe get another brand powerbank?

Drama².....

Customer is Always Right! Thanks k bye

And what makes you think this is my only business ? Lol .

There is not much problem unless they want me to do like how it should be. Take out my stock once got customer power bank spoil .

Now I understand why my friend earning millions in supplements also quit selling in lowyat and continue selling in retail. Too many little experience and top level keyboard warrior to argue with you. Lol.

Sigh . Okay you all win I wrong. I should give one new one when their poeerbank is spoil enough said.

wow i made you to stalk me

proud, yeah so you think tribunal is useless that is why you treat customer like this

right, be happy with your business

This post has been edited by yewyew1314: Dec 16 2013, 09:01 PM

Replacement unit received.

Verified and checked all the ports are working fine. Thanks for everyone to help in the dispute

Proceed to close case.