Complain against mirrorstore, Warranty claim forever period 
Dec 12 2013, 10:07 AM
Firstly, we post this reply is not mean to spoil the seller reputation. Just want to express our point of view only. Our comment in RED.
QUOTE(mirrorstore @ Dec 6 2013, 05:33 PM)
Hey I'm sorry but your set still got no news from China. But since you waited patiently I'll fork out my new unit for you. Please pm me for your details. Cheers and say thanks to xiukeong .
Are you trying to give double standard to your customers? TS not entitled for a new unit for you because he started this thread? His 2 months waiting time is not patient enough?.QUOTE(mirrorstore @ Dec 6 2013, 05:46 PM)
apis_lualua
I'm doing a business and have do whatever I could to satisfy my customer.
I'd stated there one to one exchange. It means we will exchange a brand new unit if it's spill but there is procedure .
The margin is so little and the replacement set comes with no box so we got no choicebut to wait for the replacement St arrive.
Just imagine if we fork out new unit to ecru customer who has problem.
How can we sell the replacement set without the box.
And how if it's not under warranty as it has spilled with water or whatsoever.
So for the business to run smoothly I've to follow the procedure and you can look at my feedback. Whatever which is under my capability I'll do my best. But you can't blame me for the delay from China side.
That is all I have to say about this dispute. I have not scam or lie. Just that customer couldn't wait for the replacement set to arrive which there is nothing I could do to speed up the process.
Are you going to tell us your supplier will on send back a powerbank to you without a box? If it's, then is your problem with your supplier. Nothing to do with the customers.I'm doing a business and have do whatever I could to satisfy my customer.
I'd stated there one to one exchange. It means we will exchange a brand new unit if it's spill but there is procedure .
The margin is so little and the replacement set comes with no box so we got no choicebut to wait for the replacement St arrive.
Just imagine if we fork out new unit to ecru customer who has problem.
How can we sell the replacement set without the box.
And how if it's not under warranty as it has spilled with water or whatsoever.
So for the business to run smoothly I've to follow the procedure and you can look at my feedback. Whatever which is under my capability I'll do my best. But you can't blame me for the delay from China side.
That is all I have to say about this dispute. I have not scam or lie. Just that customer couldn't wait for the replacement set to arrive which there is nothing I could do to speed up the process.
Refering to TS PM screenshot, you also stated you open NEW box and borrow to your GOOD ATTITUDE customers. Do you mind to tell us what are you going to do with those powerbank after your customer return back to you after travel? We think all of us very curious on this.
QUOTE(mirrorstore @ Dec 10 2013, 12:57 PM)
I don't dare to reply to this thread , please don't make me laugh .
I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.
TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;
1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.
Did they mention 1 to 1 exchange or normal repair warranty?
2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .
You answer your own question, is APPLE say 1 to 1, not MAXIS!
***I can provide receipt if you need it.
And then answer me this ,
1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.
We think you have the right to inspect the claim faulty units first before offering the new sets. Even you claims towards your supplier, you also need to do a claim form which stated what is the problem to them, right?
2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?
From your reply post HERE, you did provide receipt which you self claim have purchase details.
3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty.
You have point for this but as a good seller, you should find solution for this.
4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?
Are you going to tell us your supplier will on send back a powerbank to you without a box? If it's, then is your problem with your supplier. Nothing to do with the customers.
Unlike other business who can open the box and put the warranty sticker on the device ; we can't because lowyat has so many people selling fake power bank so they will assume open box as fake . And even if they do we will still need to check whether is the unit is still under warranty or not , which means we will still need to send to China for verification.
So the only choice left for not just me but the above two examples , samsung and apple no choice but to send it back to the HQ to examine before decide whether to give them a new unit or repair it.
And like others I did write T&C applied so whenever they ask me how to warranty works , I'll say if it is spoil we will send it to china on behalf of you and we will post it to you when the replacement unit reach our store.
And again , 1 to 1 exchange means you get one new unit instead of a refurbish one . If it is not, then i would not have to wait for 2 weeks for my samsung charger and 3 weeks for my iphone 5 . Samsung bought from Aeon Jusco Klang and IP5 bought from Setia City Mall .
If you all claim so true that 1 to 1 exchange means on the spot then go and argue with them , right ? because they know there are precaution step to take even if you want to provide your customer with better warranty . Unlike many of you here , only speak for the consumer ; in other word zero education about business and as always , thought they are better in terms of knowledge
One of the staff write a message on my thread saying solve this dispute or you will have to close my thread .
So are you telling me that the only solution is to fork out a new unit for this user who is making a dispute against me ?
Which means you are saying that anyone has their power bank branded as yoobao if spoil and the seller put 1 to 1 exchange then the seller have to fork out a new unit for the consumer ?
If that is what you mean then I'm fine with it , i can fork out a new unit for him but please be responsible for all the coming cases because I'm not the only one who stated 1 to 1 exchange and I'm also not the only one who have to send it back to China for replacement set.
XiuKeong is going to UK this January and he couldn't wait for the replacement set , he pmed me that in his earlier message . So he is so desperate to get his replacement set and set up this dispute thread. And you all woo and waa like he deserve it .
Moderators , i need you to reconsider properly on your judgement , if your answer is yes 1 to 1 exchange means have to fork out a new unit then I will definitely fork out a new unit for mr XiuKeong before he and leave to UK . But please be wise on your judgement because if you were to ask me fork out a new unit but not other seller who has the same terms then it will be call bias and unfair.
Awaiting your ( MOD ) replies,
William Tan
You keep on asking us to answer your question; just to ask you, it's you doing business or other forumer doing business? Will you share your profit to other forumer? When problem arise, it you as the seller to find solution to solve it. Don't always push to supplier or customers. I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.
TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;
1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.
Did they mention 1 to 1 exchange or normal repair warranty?
2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .
You answer your own question, is APPLE say 1 to 1, not MAXIS!
***I can provide receipt if you need it.
And then answer me this ,
1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.
We think you have the right to inspect the claim faulty units first before offering the new sets. Even you claims towards your supplier, you also need to do a claim form which stated what is the problem to them, right?
2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?
From your reply post HERE, you did provide receipt which you self claim have purchase details.
3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty.
You have point for this but as a good seller, you should find solution for this.
4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?
Are you going to tell us your supplier will on send back a powerbank to you without a box? If it's, then is your problem with your supplier. Nothing to do with the customers.
Unlike other business who can open the box and put the warranty sticker on the device ; we can't because lowyat has so many people selling fake power bank so they will assume open box as fake . And even if they do we will still need to check whether is the unit is still under warranty or not , which means we will still need to send to China for verification.
So the only choice left for not just me but the above two examples , samsung and apple no choice but to send it back to the HQ to examine before decide whether to give them a new unit or repair it.
And like others I did write T&C applied so whenever they ask me how to warranty works , I'll say if it is spoil we will send it to china on behalf of you and we will post it to you when the replacement unit reach our store.
And again , 1 to 1 exchange means you get one new unit instead of a refurbish one . If it is not, then i would not have to wait for 2 weeks for my samsung charger and 3 weeks for my iphone 5 . Samsung bought from Aeon Jusco Klang and IP5 bought from Setia City Mall .
If you all claim so true that 1 to 1 exchange means on the spot then go and argue with them , right ? because they know there are precaution step to take even if you want to provide your customer with better warranty . Unlike many of you here , only speak for the consumer ; in other word zero education about business and as always , thought they are better in terms of knowledge
One of the staff write a message on my thread saying solve this dispute or you will have to close my thread .
So are you telling me that the only solution is to fork out a new unit for this user who is making a dispute against me ?
Which means you are saying that anyone has their power bank branded as yoobao if spoil and the seller put 1 to 1 exchange then the seller have to fork out a new unit for the consumer ?
If that is what you mean then I'm fine with it , i can fork out a new unit for him but please be responsible for all the coming cases because I'm not the only one who stated 1 to 1 exchange and I'm also not the only one who have to send it back to China for replacement set.
XiuKeong is going to UK this January and he couldn't wait for the replacement set , he pmed me that in his earlier message . So he is so desperate to get his replacement set and set up this dispute thread. And you all woo and waa like he deserve it .
Moderators , i need you to reconsider properly on your judgement , if your answer is yes 1 to 1 exchange means have to fork out a new unit then I will definitely fork out a new unit for mr XiuKeong before he and leave to UK . But please be wise on your judgement because if you were to ask me fork out a new unit but not other seller who has the same terms then it will be call bias and unfair.
Awaiting your ( MOD ) replies,
William Tan
Another point is you always say you already did what you can do, nothing else you can provide. Are you sure you give your best to your customers? Think twice first. Do you really think let your customer waited 2 months and don't have fix date to get the new set is nothing wrong?
Put yourself in your customer shoe. Already waited for 2 months yet can't get a new set!
Lastly, we just advice you to provide TS your ready stock as a replacement. Stop making funny reply here; it make yourself a joker only.
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