you are very funny , i have never need anyone especially many of those that gave irrelevant and shallow comments just to prove that they are correct and make their self esteem goes higher in the internet life lol .

I need answer from admin as they are in control and they threaten to close the thread if it is not settle , to mean by settle is just to replace a unit for xiukeong . So leave me not much choice isn't it ?

But seriously not to lick admin's boot , but all the admin's reply is at least sensible to me than many of you idiots .

Some I don't even bother to read , work in where where 10 years la , kingston la , dell la . stupid is stupid and there is no cure for stupidity .

What you all don't notice is you are helping XiuKeong to get his replacement set just because he needs to go to UK by January .

And so i concluded that I'll delete the 1 to 1 exchange , replace a new unit to xiukeong . And never have to encounter with all those who gave their
"brilliant" knowledge .
Thank you very much.

okay let me say it again , when the item is defect . We will need to send to china for warranty claim .

Why we don't take out the unit we have in hand and give to customer first ?

answer :

1) We do not know if the defect is under warranty or not , we need them to verify for us as if we open the powerbank then the warranty is void

Best Regards,

William Tan