[quote=mirrorstore,Dec 10 2013, 12:57 PM]
I don't dare to reply to this thread , please don't make me laugh .

I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.
TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;




bro don mis-understand...
1 to 1 exchange means..
if u got on hand stock, u MUST exchange the faulty unit to customer. ( if no stock, then customer must wait )



1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.


2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .


1) did they mention 1 to 1 exchange? or warranty card show 1 to 1 exchange for accessories? prove it.. and u will win if u wanted them directly change new unit.

2) Maxis ? did maxis mention 1 to 1 exchange ? OR JUST APPLE STATE 1 to 1 EXCHANGE? ( BTW WHO U BOUGHT FROM? MAXIS OR APPLE? )
although device is apple, but u bought from maxis. so u expect maxis 1 to 1 exchange?
( supplier (china yoobao), u (dealer) , customer ) now is u mention 1 to 1 exchange, not your supplier,
responsibility on supplier side or on your side?

BTW DIGI/MAC CITY DIRECTLY CHANGE 1 unit
(how come digi and mac city can 1 to 1 exchange but maxis cant? who's problem? ) digi? apple? or maxis?


1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.
if they bought from u. of cause u need 1 to 1 exchange, customer fault? if the unit they receive is faulty unit? (blame customer?) customer din't blame u, u can pray god d...

2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?
[/B]this more funny question, don't u have warranty sticker? serial number record? don tell me warranty sticker can tear easily

3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty

customer Noticed one of the port on the powerbank is faulty (port faulty = user damage? wat method can user ownself make port faulty?) btw y customer need make the port faulty? REASON PLEASE

u have the right if u feel the device is customer themself make spoil (user fault), did u mention to your customer u feel is user fault scare cant get claim? (if u mention early, customer will understading )



4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?
bro, u send to supplier full box, but supplier din send back to u full set, thats u wit supplier problem not customer problem.
if customer send u without box, u also can directly send to customer new unit and without box, i think customer wont blame u.
( 1 more solution for this question, customer A bought yoobao spoil, u replace 1 NEW UNIT direct 1 to 1 exchange give customer, and the spoil unit u take go warranty, once it back, customer B yoobao spoil, u can take the unit that back from supplier exchange to customer. (customer will blame u, if u do like this? )
if your product YOOBAO plenty problem, then this method failed. since u trusted this product, y u so scare? u think everyday got people send u warranty?"



this wat we call after sales service ... the product how cheap also no use.

please note, customer always right.

now they discussing about XiuKeong case, don't ever bring others case come in discuss...

please answer all my question that i already answering u

This post has been edited by frankie138: Dec 11 2013, 01:00 PM