Hi ekestima , warranty wise as for now is first month 1 to 1 exchange . And warranty is 6+6 months warranty so total is 12 months . Every Yoobao bought by forumer will have a receipt attached with date and details , use that to claim warranty . In order for warranty , the PowerBank must in good condition physically .

And as for our local distributor , their 1 to 1 exchange is only for first 7 days while we provide until 1 month.

since i have stated the t&c that 1 to 1 exchange is within first month means it is correct for me to send it to china to claim for warranty . i think this should conclude the thread . thanks .

Hey I'm sorry but your set still got no news from China. But since you waited patiently I'll fork out my new unit for you. Please pm me for your details. Cheers and say thanks to xiukeong .

apis_lualua
I'm doing a business and have do whatever I could to satisfy my customer.

I'd stated there one to one exchange. It means we will exchange a brand new unit if it's spill but there is procedure .

The margin is so little and the replacement set comes with no box so we got no choicebut to wait for the replacement St arrive.

Just imagine if we fork out new unit to ecru customer who has problem.

How can we sell the replacement set without the box.

And how if it's not under warranty as it has spilled with water or whatsoever.

So for the business to run smoothly I've to follow the procedure and you can look at my feedback. Whatever which is under my capability I'll do my best. But you can't blame me for the delay from China side.

That is all I have to say about this dispute. I have not scam or lie. Just that customer couldn't wait for the replacement set to arrive which there is nothing I could do to speed up the process.

I don't dare to reply to this thread , please don't make me laugh .

I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.
TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;

1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.
Did they mention 1 to 1 exchange or normal repair warranty?

2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .
You answer your own question, is APPLE say 1 to 1, not MAXIS!

***I can provide receipt if you need it.
And then answer me this ,

1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.
We think you have the right to inspect the claim faulty units first before offering the new sets. Even you claims towards your supplier, you also need to do a claim form which stated what is the problem to them, right?

2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?
From your reply post HERE, you did provide receipt which you self claim have purchase details.

3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty.
You have point for this but as a good seller, you should find solution for this.

4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?
Are you going to tell us your supplier will on send back a powerbank to you without a box? If it's, then is your problem with your supplier. Nothing to do with the customers.

Unlike other business who can open the box and put the warranty sticker on the device ; we can't because lowyat has so many people selling fake power bank so they will assume open box as fake . And even if they do we will still need to check whether is the unit is still under warranty or not , which means we will still need to send to China for verification.
So the only choice left for not just me but the above two examples , samsung and apple no choice but to send it back to the HQ to examine before decide whether to give them a new unit or repair it.
And like others I did write T&C applied so whenever they ask me how to warranty works , I'll say if it is spoil we will send it to china on behalf of you and we will post it to you when the replacement unit reach our store.
And again , 1 to 1 exchange means you get one new unit instead of a refurbish one . If it is not,  then i would not have to wait for 2 weeks for my samsung charger and 3 weeks for my iphone 5 . Samsung bought from Aeon Jusco Klang and IP5 bought from Setia City Mall .

If you all claim so true that 1 to 1 exchange means on the spot then go and argue with them , right ? because they know there are precaution step to take even if you want to provide your customer with better warranty . Unlike many of you here , only speak for the consumer ; in other word zero education about business and as always , thought they are better in terms of knowledge
One of the staff write a message on my thread saying solve this dispute or you will have to close my thread .

So are you telling me that the only solution is to fork out a new unit for this user who is making a dispute against me ?

Which means you are saying that anyone has their power bank branded as yoobao if spoil and the seller put 1 to 1 exchange then the seller have to fork out a new unit for the consumer ?

If that is what you mean then I'm fine with it , i can fork out a new unit for him but please be responsible for all the coming cases because I'm not the only one who stated 1 to 1 exchange and I'm also not the only one who have to send it back to China for replacement set.
XiuKeong is going to UK this January and he couldn't wait for the replacement set , he pmed me that in his earlier message . So he is so desperate to get his replacement set and set up this dispute thread. And you all woo and waa like he deserve it .

Moderators , i need you to reconsider properly on your judgement , if your answer is yes 1 to 1 exchange means have to fork out a new unit then I will definitely fork out a new unit for mr XiuKeong before he and leave to UK . But please be wise on your judgement because if you were to ask me fork out a new unit but not other seller who has the same terms then it will be call bias and unfair.
Awaiting your ( MOD ) replies,
William Tan

since i have stated the t&c that 1 to 1 exchange is within first month means it is correct for me to send it to china to claim for warranty . i think this should conclude the thread . thanks .

since i have stated the t&c that 1 to 1 exchange is within first month means it is correct for me to send it to china to claim for warranty . i think this should conclude the thread . thanks .

i never meant to run away from anything , and i can give him a replacement unit new in the box . But please remember that is the decision from the admin and hope you can cope with similar case in the future .

thank you .

mirrorstore As you can see, the common person's understanding of "1 to 1 exchange" is different from yours. You have gained an unfair advantage by advertising "1 to 1 exchange" without actually honoring it.

It is hard to swallow that you need to exchange the defective item with China when you have stock readily available in Malaysia.

It is with you that your customer deals with, not your supplier in China.

I will spare you the dispute tag provided that you:
1) Provide a quick resolution to this problem
2) Remove your claim of "1 to 1 exchange"
3) Clarify your warranty terms to avoid future disputes.

Why you want to rely on admin decision to give you direction? It's you going to share your profit to the admin or the admin suggest you to give a YB powerbank to all forumers that replies in this thread, you will just do it? If not, then get the fact right! You run the business and you should do all the responsibility.

If you think 2 months waiting is not enough, you can just make up your mind and ask TS to continue wait. Don't always push the responsibility to others. They don't own you. Is you own your customers after sales service.

Lastly, don't always dare others that you can give TS a replacement anytime. If you willing to do so, you will do it after 1 month of waiting. No need until this thread appear.

mirrorstore As you can see, the common person's understanding of "1 to 1 exchange" is different from yours. You have gained an unfair advantage by advertising "1 to 1 exchange" without actually honoring it.

It is hard to swallow that you need to exchange the defective item with China when you have stock readily available in Malaysia.

It is with you that your customer deals with, not your supplier in China.

I will spare you the dispute tag provided that you:
1) Provide a quick resolution to this problem
2) Remove your claim of "1 to 1 exchange"
3) Clarify your warranty terms to avoid future disputes.

you are very funny , i have never need anyone especially many of those that gave irrelevant and shallow comments just to prove that they are correct and make their self esteem goes higher in the internet life lol .

I need answer from admin as they are in control and they threaten to close the thread if it is not settle , to mean by settle is just to replace a unit for xiukeong . So leave me not much choice isn't it ?

But seriously not to lick admin's boot , but all the admin's reply is at least sensible to me than many of you idiots .

Some I don't even bother to read , work in where where 10 years la , kingston la , dell la . stupid is stupid and there is no cure for stupidity .

What you all don't notice is you are helping XiuKeong to get his replacement set just because he needs to go to UK by January .

And so i concluded that I'll delete the 1 to 1 exchange , replace a new unit to xiukeong . And never have to encounter with all those who gave their
"brilliant" knowledge .
Thank you very much.

okay let me say it again , when the item is defect . We will need to send to china for warranty claim .

Why we don't take out the unit we have in hand and give to customer first ?

answer :

1) We do not know if the defect is under warranty or not , we need them to verify for us as if we open the powerbank then the warranty is void

Best Regards,

William Tan

Coming from a 'no-experience' user...from what I understand

One-to-one exchange... is EXCHANGING.. not repairing...

when a drink is bad.. u go to your kitchen, make a new one, and bring it back to the customer...
when a product is bad... u go to your store, take a new one, and bring it back to the customer...

one to one exchange is between you and your customer.. not with your supplier..

okay let me say it again , when the item is defect . We will need to send to china for warranty claim .

Why we don't take out the unit we have in hand and give to customer first ?

answer :

1) We do not know if the defect is under warranty or not , we need them to verify for us as if we open the powerbank then the warranty is void
2) China will send a brand new unit to us without a box , which means just powerbank alone . To avoid we take advantage of reselling a faulty powerbank and earn double profit.

Okay now when we send to china , they have two choices ;

1) repair the defective unit and give it back to customer .
2) take out a brand new unit and give it to customer but without the box.
So china opt for option 2 , which is 1 to 1 exchange . Do anyone even get it ? instead of repair , they change it with a new one . So it is call 1 to 1 exchange , but still we have to send to china and wait for the replacement set.

1 to 1 exchange , means if you buy a new powerbank and it is faulty or when it is faulty, you will get back a new powerbank in exchange . So that is call 1 to 1 exchange . BUT that doesn't cut out the procedure . The procedure is still there . you still have to freaking wait as it is not 1 to 1 exchange on the spot .

Now you all are talking like , 1 to 1 exchange means have to on the spot . And since when did i mention on my thread on the spot . By adding another line behind will make the whole thing different .

So hope many of you who is still confuse with 1 to 1 exchange , and strongly believe that 1 to 1 exchange means have to change on the spot , good luck

Do you even think 1 YB-651 matters to me , what matters to me is that is not how is suppose to be . If you know me in person you should know how many free powerbank i've given to people around me . Not the money that matters , it is the procedure and business ethic that matters .

I'll send a new unit to xiu keong by today , and also milker3 as i promised will send you a yb665 too .

1) What???????? It is already faulty (you can even easily test it using your own mobile device) and yet you say you are NOT SURE the defect is under warranty or not????

It's like saying "Your kettle you bought from us is faulty(cannot boil water) but we are not sure whether it is under warranty or not"

Do you know that sounds really stupid.

2) This is a normal procedure for most electronics after the "1 to 1 exchange" period within 7 days (most electronics you purchase anywhere in Malaysia has this and the public are aware of this EXCEPT you)
This is so normal, even as a customer, I even know about this.

The reason why manufacturers do not repair electronics most of the time is because of the high cost and it's time consuming, so it's easier and cheaper for them to just replace the defective product. It's quite a known thing just for your information...

Point 1 and point 2 is called the normal RMA process........... You are the one who don't get it.

As everyone has pointed out, 1 to 1 exchange means exchange of the defective unit with a working one on the spot (if you have stock). But if you don't have stock at the moment, of course you are not capable of providing a new unit on the spot.

I don't know where you got your idea on 1 to 1 exchange from. It's quite a widely used and acceptable policy used in almost everywhere in Malaysia especially electrical goods (or electronics), it's as though as if you never lived in Malaysia before
I've already replied to you in the previous page regarding the "Milo" but you have yet to reply back.

Oh by the way, you mentioned "Terms and conditions applied" but you refuse to state what it is and it is nowhere to be found in your thread.

Only when a staff comes in and reveals it, then only it is known. Plus, it's written by your dupe. Suspicious isn't it?

Enough of the rant. All we want is you to just take down that "1 to 1 exchange". Yet, you purposely use the 1 to 1 exchange term to confuse your buyers and to gain an upperhand in the sales business, don't think we are stupid because we are not.
Business ethics??? Like seriously?

Twisting the term "1 to 1 exchange" to your advantage, being suspicious about the "Terms and Conditions", refusing to explain what it meant until a Staff appeared and revealed them.

Just take down the bloody "1 to 1 exchange" term from your thread and I guarantee you there won't be trouble anymore.

And lastly, PLEASE DON'T THINK BUYERS ARE STUPID BECAUSE WE ARE NOT.