You are the one who don't understand what 1 to 1 exchange means. It simply means the seller exchanging the faulty product with another new unit ON THE SPOT.

Going by your logic of:



What you are doing now is:

"Ehhh abang, sorry if your drink is not nice. Not our fault okay? I give you 1 to 1 exchange for a brand new cup, but only after I call up Milo Malaysia to exchange that pack of Milo, next month okay?"

Do you even know how ridiculous you sound?

Just stop it man. Game's over. You're just making yourself look ridiculous and the more you try to deny, the worse it becomes.

Here's my advice: Just play it smart. Apologize and refund/exchange the buyer's unit immediately and absorb the cost instead of not settling this matter as it would only damage your reputation further.

This post has been edited by -kytz-: Dec 6 2013, 09:23 PM

That y la . Dont buy from ap seller . Mdc yoobao provide 1 to 1 warranty warranty .

Masa sell cakap power . Masa warranty reason byk byk . Puik

If the seller do know what is called business, I'm sure he knows about business ethics but does this kind of reply doesn't seems like one of the ethics to me.

You should attach this print screen to his yoobao thread .
Even pasar malam pirated dvd seller have better after sales service ..

What unethical seller. Just want money then treat you like dirt.

I'll let the admin to do the necessary action on his thread if this issue still not yet resolve

But his attitude really

Btw now mdc review new rrp price is cheaper than his ap unit

you win..

yeah man.this seller is worst than the pasar malam ah beng seller.

Watching mirrorstore reply made me puke blood and lose a few pounds.

1 to 1 exchange: If the product spoil in the 1 to 1 period (mostly is a week), you have to replace the faulty one with the same new product on the spot.

Normal Warranty: Product spoil after 1 to 1 period, then you have to send back to the factory for warranty.

See the difference? If mirrorstore don't understand then remove your bloody 1 to 1 exchange off your bloody post.

This post has been edited by Yagami5159: Dec 7 2013, 12:01 AM

stupid seller that i ever seen...

?????

I had experiences with two companies recently which mentioned "1 to 1 exchange" to me, the exact same words "1 to 1 exchange" listed in your thread:
Bought RAM with the warranty provided of a week's one to one exchange. Turns out my RAM was indeed faulty, went back, gotten direct replacement of my defective unit from reseller with a working one. No need to send my RAM back to Kingston distro for one to one exchange.
5 years warranty with 5 years one to one exchange for my Dell monitor. Panel found faulty. Dell sent a courier down for direct replacement of my defective unit with a working one. No need to send my monitor back to HQ in Penang before a new replacement is dispatched to me.


I have, in my 10+ years life of trading, never once encountered ridiculous "one to one exchange" which involves me sending the product back to the main factory, when it is being represented by a local reseller.
If it is stated "one to one exchange from Yoobao with lead time of etc etc days" then the purchaser would need to expect a waiting period. Otherwise what you are doing now is plain weasel, word twisting trading.

"Many risk of lose which could occur" - That's business life for you. It's all about managing risks without evading responsibility towards your customers. Not just taking profit, then passing the responsibility to the manufacturer.

This post has been edited by Enigmatic: Dec 7 2013, 01:16 AM

Guys, too sad to see case like this.
Buy from local authorized reseller you'll get peace of mind service rather than from AP seller.

1 to 1 exchange but the waiting period....haiz...
Replacement unit one with no box? More funny to know this lol

I agreed. Sometimes saving a couple of bucks to get one and ended up in such cases... its sad.. i learn it personally before too..

the most annoying thing was the seller keep pushing the responsibility back to his supplier...as if he was zero responsibility and can't do anything at all

Except when it comes to profit. Then MARI MARI MARI.

He still dare to reply in his thread but not dare to come here and answer

Totally ignorant fella.

I don't dare to reply to this thread , please don't make me laugh .

I'd said what is needed . You can check back on first thread. And I'm waiting for moderator to let me know what is your decision , and not those fool that reply without simple knowledge on how a business should work. If moderator thinks I need to give him a new unit , I will do so . Just let me know instead of letting these unknown people saying their worthless thought.


TO moderators who thinks that i need to fork out a new unit instead of wait for the replacement set , answer to my questions;

1) My galaxy note charger was spoiled on the first day of purchased.
They send it to the HQ at PJ and I'd waited 3 weeks for it to return.

2) My IP5 power button is not functioning , APPLE terms is 1 to 1 exchange .
I bought it from Maxis.
But why do they have to send to MACHINE and until today which is already 2 weeks and it's still pending ?
It is 1 to 1 exchange .

***I can provide receipt if you need it.



And then answer me this ,

1) if i were to give out a new unit to every consumer who said the their powerbank is spoil because of the 1 to 1 exchange terms.

2) how if they buy from other seller a unit , and when it is spoiled or not under warranty anymore and they come and buy another unit from me and take the old unit and exchange for a new one ?

3) And how if it is not under warranty like what it is written on the instruction book , self damage or in contact of liquid then it is not under warranty.
We are not allow to open the power bank or else it will forfeit the warranty.

4) And the replacement set they send back to us is without box , so when we get the replacement unit how are we suppose to sell it without the box ?

Unlike other business who can open the box and put the warranty sticker on the device ; we can't because lowyat has so many people selling fake power bank so they will assume open box as fake . And even if they do we will still need to check whether is the unit is still under warranty or not , which means we will still need to send to China for verification.


So the only choice left for not just me but the above two examples , samsung and apple no choice but to send it back to the HQ to examine before decide whether to give them a new unit or repair it.


And like others I did write T&C applied so whenever they ask me how to warranty works , I'll say if it is spoil we will send it to china on behalf of you and we will post it to you when the replacement unit reach our store.


And again , 1 to 1 exchange means you get one new unit instead of a refurbish one . If it is not, then i would not have to wait for 2 weeks for my samsung charger and 3 weeks for my iphone 5 . Samsung bought from Aeon Jusco Klang and IP5 bought from Setia City Mall .

If you all claim so true that 1 to 1 exchange means on the spot then go and argue with them , right ? because they know there are precaution step to take even if you want to provide your customer with better warranty . Unlike many of you here , only speak for the consumer ; in other word zero education about business and as always , thought they are better in terms of knowledge



One of the staff write a message on my thread saying solve this dispute or you will have to close my thread .

So are you telling me that the only solution is to fork out a new unit for this user who is making a dispute against me ?

Which means you are saying that anyone has their power bank branded as yoobao if spoil and the seller put 1 to 1 exchange then the seller have to fork out a new unit for the consumer ?

If that is what you mean then I'm fine with it , i can fork out a new unit for him but please be responsible for all the coming cases because I'm not the only one who stated 1 to 1 exchange and I'm also not the only one who have to send it back to China for replacement set.








XiuKeong is going to UK this January and he couldn't wait for the replacement set , he pmed me that in his earlier message . So he is so desperate to get his replacement set and set up this dispute thread. And you all woo and waa like he deserve it .

Moderators , i need you to reconsider properly on your judgement , if your answer is yes 1 to 1 exchange means have to fork out a new unit then I will definitely fork out a new unit for mr XiuKeong before he and leave to UK . But please be wise on your judgement because if you were to ask me fork out a new unit but not other seller who has the same terms then it will be call bias and unfair.



Awaiting your ( MOD ) replies,
William Tan

Apis_LuaLua fruitie goldfries baronic Lacus

This post has been edited by -kytz-: Dec 10 2013, 03:49 PM

1. FYI, samsung charger usually took 5working days maximum. unless u transit between collection point/dealer and svc centre. I can get on the spot replacement if svc centre have ready stock.

2. ip5? maxis? yes maxis took arround 10working days to settle spoiled iphone, but for digi, they replace for u on the spot.


u should state on ur thread regard the 1 to 1 exchange for 24hours(which u responsible for ffaulty units) and yes distributor and supplier can replace a brand new for u.

after 24hours dont hv to bother about it anymore,just throw back to svc centre/distributor/supplier.