HTC BTS "fixed" my camera. still same. I don't think they replaced anything. Waste my time, petrol, parking to go and come back.

I can understand if something goes wrong. But I cannot understand if after "repair" it is still wrong. Some more we are talking about a flagship product. If that's the best you can do, you can go eat sand.

why not flame at them?

I'm past flaming, I already filed Tribunal. See how it goes. Now just letting you guys know, if you buy HTC One, know what to expect.

wah let us know the result of ur tribunal
wonder what would happen? they probably pay u back cost of whole phone? and u give them back the broken camera phone
ahhaha

tribunal, does it actually work? or it's just a place to flame about unfairness?

today on the 17th day of my phone at SIS, CS say my phone finished fix..i go collect but before i test camera, power button sunk and volume button, loose..so have to sent in again ...technician say it need to wait till wed....

so it's a winter phone

dont think so...i'm out from my office (fully aircondition..very cold)..less than 5 mins in car..try to test it on my palm..still got purple patch

Hi , seems like htc's resellers don't provide proper post-sale service here. how u going to file the tribunal anyway ? my experience with the htc customer care and the service is horrible . i used to be a fan of htc , but now the quality of service discourages me to continue with htc .
My phone was with them for at least 4 weeks , this morning received a call from them , they said that my htc sensation is done with the repair , camera bla bla was fixed . then i said , go home u r drunk ! i send my htc one to u !

My bad experience with the htc service so far
conclusion , from the beginning (courier picking ) until now (claimed that my phone is doen with the repair , prepare to send back )
- even my phone is come back with perfect condition (which i shouldn't expect so =.= ) , i won't change my rate regarding service quality , attitude and behaviour of htc .
1. on 12/8/13 , called the customer care to assign courier to come and collect my phone , according to them , the courier is able to come to my doorstep to collect my phone. they claimed that 2 days later , the courier should come.
2. after a long wait , on 19/8/13 , the courier contacted me and he said he won't be able to come to my place , he asked me to go to the town and meet him up ! (my place is merely around 15 min from the town ! ). Fine , i told him to be punctual and come at 12pm , he said he is at home and only able to come out at 1pm ! I told him to be punctual because i got work to do , i need to go back to office on time and he was late for 30 min !
3. i was expecting some formal procedure and paperwork should be done upon collection(to prove the phone is collected by courier and my phone was functioning ). The courier only prepare 1 plastic bag to carry my phone. according to the courier , there is no such procedure to guarantee the safety of my phone .
4. according to the courier , my phone should be send to kl after 2 days , and according to the customer care line A , my phone has reached the service centre at thursday , and they started to accessing my phone.
5. On 29/8/13 , i called the customer care line , according to customer care line B , my phone just arrived yesterday and now waiting for assessment . then i said wth ? my phone just arrived yesterday ? it should be arrived last thursday ! the customer care line only able to quote the " according to the system data , your phone really arrived yesterday . "
6. on 2/9/13 , according to the htc customer care line C (another guy ), he said the repairing work is done , should be able to finish next week . When i asked what is the diagnosis made by the technician , he said no data or feedback sent from the service center.
7. On 9/9/13 , i called the htc customer care line again , the customer care line B back in action , she said according to the system , my phone still under assessment . Then i was very pissed off and asked , what kind of service is this ? using time machine to change my phone from under repair to under assessment ?
Me : is that really difficult to get the info from the service center ?
Care Line : We only take the feedback from the customer and the feedback will be sent to customer service center via my supervisor . There is no phone number for the service center at the berjaya time sq and kelana jaya. We communicate with them using email ?
Me : oh , such a great system , so basically service center and customer care line are 2 different body which work in isolated manner ?
Customer care : yes
Me : so basically whatever bullsh!t done by the service center , u all have to get scolded all the time
Customer Care : Yes
Me : fine . i got nothing to say .
8. after the long wait , finally got the call from htc ,
customer care : Hi mr ng , We are here to tell you your htc sensation is done with the repair
me : what the fxxk ? go home you are drunk ! i sent my htc one to repair , how come become htc sensation ?
Customer care : we will check again
After that , i called the customer careline again . My device is htc one. I complaint about the lousy service from the beginning and from the core. I warned them that i will ledge a police report if my phone bumper case (i sent the phone with case attached due to safety ) or the phone turns out to be htc sensation . the customer said i can do whatever i want .
the attitude really horrible , they made so much joke for the service , how i supposed to not to worry about my phone !
Conclusion : customer service is really horrible .. piece of sh1t .

Don't even wanna tink about it...flagship? Flagship i tink

They are irresponsible...Promised to call me back 7 times and non of them works. They only diagnose my phone after 4 days and only after 4 days i able to escalate. They took 3 days to fix the phone and when i got back my phone another issue pop out and they asked me to send back to them again. Should we gather and make a tribunal case for them?

another case

I really scare HTC already. Their phone is really good, no doubt. After service is worst to core

Got HTC one x trade in for HTC one at the garden hotel skyview 2&3 room for rm999, go chk out HTC msia fb.

Today only.

This post has been edited by canon610: Sep 21 2013, 01:56 PM

What's the best browser that support flash?

If my phone come back in perfect condition , i will sell my phone and seek for alternative .. flagship ? i think is flagshit .. if my phone come back with same problem persists or with another problem arises, i will consider that .

Pity la wey, because of bad after sales service. A lot turning away from HTC

I'll be the next to jump ship. This will be my last HTC phone ever. They're banned from my family forever.

All your family using HTC?

I think soon I may make the switch to S5 when it comes out
Koreans make better phones and sense