Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards RHB Credit Card, Open discussion/frustration with RHB CC
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 Apr 4 2025, 11:11 AM
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#1
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Junior Member
16 posts Joined: Dec 2012  
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Hi All,
for the RHB Shell Visa CC, cashback for the monthly period cycle is based on the cycle e.g. 1st April to 30 April 2025? or based on the CC statement period monthly cycle period? |
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Jul 4 2025, 11:41 PM
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#2
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Junior Member
16 posts Joined: Dec 2012
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 .FYI https://www.rhbgroup.com/-/media/pdf/shell-...ncement-faq.pdf This post has been edited by deanccs: Jul 4 2025, 11:48 PM |
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Nov 23 2025, 09:41 PM
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#3
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Junior Member
16 posts Joined: Dec 2012
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QUOTE(babysotong @ Nov 10 2025, 09:10 AM) I adopted the following way to resolve the cashback issues: Send them above email , received cashback within 3 working days1. Lodge a complaint or case with Call Centre 2. Upon incorrect and non responsive, I write in to Customer Adovacy department. Provided them the sequence of event and gave them a deadline that if I dont hear within 5 working days, I shall escalate to BNM Results: Cashback issue solved and missing cashback credited Customer advocay email address: customer.advocacy@rhbgroup.com  issue resolved. |
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Nov 24 2025, 11:38 PM
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#4
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Junior Member
16 posts Joined: Dec 2012
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QUOTE(Zhangyi27 @ Nov 24 2025, 06:26 PM) Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement. normal customer service are useless , just escalate to them Customer Adovacy department with attached your affected CC credit card statements cash back issue and threaten them will report to BNM if this cashback issue not resolved Without any report number. can I email to Customer Adovacy department to complaint about it ? as they are scared of getting fined from BNM no need waste time to report to normal customer service This post has been edited by deanccs: Nov 24 2025, 11:38 PM |
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