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Home Networking ASUS Malaysia Networking User & Technical Support, Managed by ASUS Malaysia Representative
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Mavik
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 Dec 6 2018, 11:59 PM
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Patience is a virtue
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Dear Asus Malaysia ASUSmy, I am currently using the ASUS RT-N14UHP router at the office for a small setup. Currently with the latest firmware installed, my office's iOS devices are having issues connecting to it via Wifi. Everytime I connect to the wifi the iOS device loses connection and doesn't connect to it anymore.
I tried for the past 4 hours trying to troubleshoot from factory resetting both the iOS device as well as the router. Tried multiple different settings and still have connectivity issues with the router.
I brought the iPads home and tested it with my RT-AC68U at home as well as my Asus Lyra Mesh setup at home and both the iPads connected fine with them and never disconnected at all.
I am quite stumped with the issue, hope that perhaps somewhere someone else also faces the same problem as me and there is a fix for it.
Thanks
This post has been edited by Mavik: Dec 7 2018, 12:00 AM
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SilentVampire
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Dec 7 2018, 02:31 AM
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QUOTE(Mavik @ Dec 6 2018, 11:59 PM) Dear Asus Malaysia ASUSmy, I am currently using the ASUS RT-N14UHP router at the office for a small setup. Currently with the latest firmware installed, my office's iOS devices are having issues connecting to it via Wifi. Everytime I connect to the wifi the iOS device loses connection and doesn't connect to it anymore. I tried for the past 4 hours trying to troubleshoot from factory resetting both the iOS device as well as the router. Tried multiple different settings and still have connectivity issues with the router. I brought the iPads home and tested it with my RT-AC68U at home as well as my Asus Lyra Mesh setup at home and both the iPads connected fine with them and never disconnected at all. I am quite stumped with the issue, hope that perhaps somewhere someone else also faces the same problem as me and there is a fix for it. Thanks Get a new router. Why are you even using that basic router for office use? Get something better and more powerful for your company’s use. |
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sHawTY
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Dec 7 2018, 01:41 PM
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Anyone can share their UTorrent Port Forwarding configuration in their ASUS routers?
I've tried everything aside from disabling the Windows 10 firewall to open the port but UTorrent still say that my port is not open
Don't tell me to go into PortForward website, already done that, still doesn't work
It used to work on my RT-AC68U but after I switch to RT-AC86U then to GT-AC5300, it no longer works
On Windows 10 by the way
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jusbella
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Dec 7 2018, 01:53 PM
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QUOTE(sHawTY @ Dec 7 2018, 01:41 PM) Anyone can share their UTorrent Port Forwarding configuration in their ASUS routers? I've tried everything aside from disabling the Windows 10 firewall to open the port but UTorrent still say that my port is not open Don't tell me to go into PortForward website, already done that, still doesn't work It used to work on my RT-AC68U but after I switch to RT-AC86U then to GT-AC5300, it no longer works On Windows 10 by the way You internet line is unifi or maxis? |
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sHawTY
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Dec 7 2018, 02:01 PM
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QUOTE(jusbella @ Dec 7 2018, 01:53 PM) You internet line is unifi or maxis? UniFi |
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TSASUSmy
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Dec 7 2018, 03:52 PM
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QUOTE(sHawTY @ Dec 7 2018, 02:01 PM) Hi sHawTY, Got try configuring DNS? I using RT-AC86U too and no problem using uTorrent. UNIFI and TIME so far okay. Thank you |
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sHawTY
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Dec 7 2018, 03:54 PM
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QUOTE(ASUSmy @ Dec 7 2018, 03:52 PM) Got try configuring DNS? What do you mean by that? Care to clarify? If you meant changing the TM's DNS to google / cloudfare DNS, already done that |
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SUSstinky
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Dec 7 2018, 06:54 PM
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I updated to latest firmware. Hypptv still take 1 min to load
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G K Lai
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Dec 8 2018, 04:06 AM
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Hi all. My router is RT-AC55UHP with the latest firmware, recently switched from Unifi to Maxis. I noticed I got disconnection problem everyday, although sometimes not in the middle of using. Really wish to figure out what was going on? If the router's problem or the ISP was causing this? Here's a portion of router log file: » Click to show Spoiler - click again to hide... « QUOTE Dec 8 02:54:16 pppd[445]: Serial link appears to be disconnected.
Dec 8 02:54:16 pppd[445]: Connection terminated.
Dec 8 02:54:19 WAN Connection: Fail to connect with some issues.
Dec 8 02:54:26 pppd[445]: Connected to 00:00:5e:00:01:08 via interface vlan621
Dec 8 02:54:26 pppd[445]: Connect: ppp0 <--> vlan621
Dec 8 02:54:38 pppd[445]: PAP authentication failed
Dec 8 02:54:44 pppd[445]: Connection terminated.
Dec 8 02:54:44 pppd[445]: Modem hangup
Dec 8 02:54:54 pppd[445]: Connected to 00:00:5e:00:01:08 via interface vlan621
Dec 8 02:54:54 pppd[445]: Connect: ppp0 <--> vlan621
Dec 8 02:55:13 pppd[445]: PAP authentication succeeded
Dec 8 02:55:13 pppd[445]: peer from calling number 00:00:5E:00:01:08 authorized
Dec 8 02:55:13 pppd[445]: local IP address 121.122.94.137
Dec 8 02:55:13 pppd[445]: remote IP address 121.122.94.1
Dec 8 02:55:13 rc_service: ip-up 11376:notify_rc start_firewall
Dec 8 02:55:13 miniupnpd[18279]: add_filter_rule() : chain FUPNP not found
Dec 8 02:55:13 miniupnpd[18279]: Failed to redirect 42322 -> 192.168.1.195:42322 protocol UDP
Dec 8 02:55:13 miniupnpd[18279]: add_filter_rule() : chain FUPNP not found
Dec 8 02:55:13 miniupnpd[18279]: Failed to redirect 42322 -> 192.168.1.195:42322 protocol UDP
Dec 8 02:55:13 miniupnpd[18279]: shutting down MiniUPnPd
Dec 8 02:55:13 nat: apply nat rules (/tmp/nat_rules_ppp0_vlan621)
Dec 8 02:55:13 wan: finish adding multi routes
Dec 8 02:55:13 rc_service: ip-up 11376:notify_rc stop_upnp
Dec 8 02:55:13 rc_service: waitting "start_firewall" via ip-up ...
Dec 8 02:55:13 ntp: start NTP update
Dec 8 02:55:13 miniupnpd[11413]: version 1.9 started
Dec 8 02:55:13 miniupnpd[11413]: HTTP listening on port 57931
Dec 8 02:55:13 miniupnpd[11413]: Listening for NAT-PMP/PCP traffic on port 5351
Dec 8 02:55:15 rc_service: ip-up 11376:notify_rc start_upnp
Dec 8 02:55:15 rc_service: waitting "stop_upnp" via ip-up ...
Dec 8 02:55:15 miniupnpd[11413]: shutting down MiniUPnPd
Dec 8 02:55:15 WAN Connection: WAN was restored. Thank you in advanced.  |
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Mavik
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Dec 8 2018, 10:30 PM
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Patience is a virtue
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QUOTE(SilentVampire @ Dec 7 2018, 02:31 AM) Get a new router. Why are you even using that basic router for office use? Get something better and more powerful for your company’s use. That's one way but the router is only used for display devices (e.g. iPads in this case to show meeting room availability). And only two iPads at the moment use it. The connection is not meant for general use but purely just for a small data to be sent to the display iPads. The office already uses Cisco Access points and Ruckus APs for the main heavy usage. |
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Mavik
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Dec 8 2018, 10:31 PM
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Patience is a virtue
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QUOTE(sHawTY @ Dec 7 2018, 01:41 PM) Anyone can share their UTorrent Port Forwarding configuration in their ASUS routers? I've tried everything aside from disabling the Windows 10 firewall to open the port but UTorrent still say that my port is not open Don't tell me to go into PortForward website, already done that, still doesn't work It used to work on my RT-AC68U but after I switch to RT-AC86U then to GT-AC5300, it no longer works On Windows 10 by the way I currently use the RT-AC68U and Windows 10. I don't even port forward anything and UTorrent doesn't give me that message. |
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cskean
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Dec 8 2018, 11:10 PM
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ASUSmy
I notice GT-AC5300 has released a firmware. Just wondering will my setting reset once I update to the latest firmware?
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sHawTY
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Dec 8 2018, 11:12 PM
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QUOTE(cskean @ Dec 8 2018, 11:10 PM) will my setting reset once I update to the latest firmware? No |
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cskean
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Dec 8 2018, 11:17 PM
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QUOTE(sHawTY @ Dec 8 2018, 11:12 PM) Have you updated to the latest firmware? Any improvement? |
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sHawTY
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Dec 8 2018, 11:23 PM
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QUOTE(cskean @ Dec 8 2018, 11:17 PM) Have you updated to the latest firmware? Yes QUOTE(cskean @ Dec 8 2018, 11:17 PM) Any improvement? Read the update log in ASUS website |
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SilentVampire
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Dec 9 2018, 03:56 AM
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QUOTE(Mavik @ Dec 8 2018, 10:30 PM) That's one way but the router is only used for display devices (e.g. iPads in this case to show meeting room availability). And only two iPads at the moment use it. The connection is not meant for general use but purely just for a small data to be sent to the display iPads. The office already uses Cisco Access points and Ruckus APs for the main heavy usage. Ah okay. My bad for assuming otherwise. |
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Edward_Ng
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Dec 9 2018, 04:35 AM
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Getting Started
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Hi guys i experience something very unusual.
i have been using RT-AC66U for long time. i just recently bought a new phone Xiao Mi 8. when i connect using 5Ghz the whole internet will shut down and reconnect. it happened almost everytime i try connect it with my phone.
i am using latest firmware. at first i thought is my phone problem but when i am in company there is no such issue. it connects just without resetting the whole internet so i am now confuse. Anyone face same issue??
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TSASUSmy
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Dec 10 2018, 10:16 AM
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QUOTE(Edward_Ng @ Dec 9 2018, 04:35 AM) Hi guys i experience something very unusual. i have been using RT-AC66U for long time. i just recently bought a new phone Xiao Mi 8. when i connect using 5Ghz the whole internet will shut down and reconnect. it happened almost everytime i try connect it with my phone. i am using latest firmware. at first i thought is my phone problem but when i am in company there is no such issue. it connects just without resetting the whole internet so i am now confuse. Anyone face same issue?? Hi Edward_Ng, Will this happen is you connect to 2.4GHz? Can you try do a factory reset on the router and try again. Thank you |
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TSASUSmy
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Dec 10 2018, 10:24 AM
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QUOTE(G K Lai @ Dec 8 2018, 04:06 AM) Hi all. My router is RT-AC55UHP with the latest firmware, recently switched from Unifi to Maxis. I noticed I got disconnection problem everyday, although sometimes not in the middle of using. Really wish to figure out what was going on? If the router's problem or the ISP was causing this? Here's a portion of router log file: » Click to show Spoiler - click again to hide... « Thank you in advanced. Hi G K Lai, From the log given, it seen like the router detected disconnection from the modem, is the DSL signal from the modem are okay when the problem happen? Dec 8 02:54:16 pppd[445]: Serial link appears to be disconnected. Thank you |
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TSASUSmy
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Dec 10 2018, 10:28 AM
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QUOTE(Mavik @ Dec 6 2018, 11:59 PM) Dear Asus Malaysia ASUSmy, I am currently using the ASUS RT-N14UHP router at the office for a small setup. Currently with the latest firmware installed, my office's iOS devices are having issues connecting to it via Wifi. Everytime I connect to the wifi the iOS device loses connection and doesn't connect to it anymore. I tried for the past 4 hours trying to troubleshoot from factory resetting both the iOS device as well as the router. Tried multiple different settings and still have connectivity issues with the router. I brought the iPads home and tested it with my RT-AC68U at home as well as my Asus Lyra Mesh setup at home and both the iPads connected fine with them and never disconnected at all. I am quite stumped with the issue, hope that perhaps somewhere someone else also faces the same problem as me and there is a fix for it. Thanks Hi Mavik, Can you try selecting the WiFi Authentication Method as WPA-AUTO-Personal and the WPA Encryption as TKIP+AES. Thank you |
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