i don't know how to said this, your device have 06 at the end, when i was working with Sony Malaysia, we accept only the game device with model "06" to repair/warranty. What i really don't understand here why must sent to SG?

Sorry for the info, the "06" aka region indicator is at model number not serial number

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oic okay.. but is in the box right?

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[/SPOILER]

Well i done some checking, your PS Vita model is PCH-1106, which can be send to Sony Malaysia for warranty/repair. Sony Malaysia official service centre is at The Curve and KLCC, previously has Mid Valley and Berjaya Times Square but already closed. Have you check your PS Vita real model number at the battery compartment?

[quote=amxpayne67,Nov 25 2012, 09:03 AM]


Well i done some checking, your PS Vita model is PCH-1106, which can be send to Sony Malaysia for warranty/repair. Sony Malaysia official service centre is at The Curve and KLCC, previously has Mid Valley and Berjaya Times Square but already closed. Have you check your PS Vita real model number at the battery compartment?

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well this is whats on my box stated, and u r right lol the real model number is what the write down on the claim invoice there... same! so that mean i can really bring to Sony Malaysia here for claim or repair? i dun mind to pay on my own to repair it... at least not wasting my whole time waiting without any news!

nobody expects a 1-1 exchange for every warranty unless stated. lets be specific, TS never expected a 1-1 change for his PSV.

in TS' case it's already 3 months taken, but still nothing. PLAYTIME obviously needs more than 3 months i guess?

nobody expects a warranty claim to be done in an instance. send today, get back tomorrow. do you know what TS wants? HE WANTS A FRIGGIN FOLLOW UP. What did he get? A$$hole bro!

Another thing is, say, TS is patient enough, i mean, extremely patient. Assuming from the other case, his PSV will be disposed after 6 months? Or be a gone case after 1 year?

Come on bro, you are talking in interest of PLAYTIME only. Put yourself in TS' shoes la.

I don't know which was/were the stupid questions that you meant, but by calling other people idiot, you made it known to everyone what PLAYTIME are made of.

thank you.

This post has been edited by shahru98: Nov 25 2012, 09:16 AM

wow bro! you are exactly right!! all i wan is just a proper follow up for me, n i dun mind to wait for the claim in the 1st until the sms calling me A$$hole!

Well i done some checking, your PS Vita model is PCH-1106, which can be send to Sony Malaysia for warranty/repair. Sony Malaysia official service centre is at The Curve and KLCC, previously has Mid Valley and Berjaya Times Square but already closed. Have you check your PS Vita real model number at the battery compartment?

[/quote]


well this is whats on my box stated, and u r right lol the real model number is what the write down on the claim invoice there... same! so that mean i can really bring to Sony Malaysia here for claim or repair? i dun mind to pay on my own to repair it... at least not wasting my whole time waiting without any news!

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[/SPOILER]

Oh my, you can send to Sony Malaysia, they will do much better service for you (instead of seller harassing customer, they will always bugging you to pick up your device -just for lol) and the worst case i've handled, only took 3 weeks (no including DSLR cause that was handled by specialist) ah good ol' memories. Hope this will answer you TS. Anyway just give sony service centre a call first and they will check for you if your device is eligible for warranty/repair. Just need to give them your model and S/N

This post has been edited by amxpayne67: Nov 25 2012, 09:30 AM

[quote=amxpayne67,Nov 25 2012, 09:29 AM]


Oh my, you can send to Sony Malaysia, they will do much better service for you (instead of seller harassing customer, they will always bugging you to pick up your device -just for lol) and the worst case i've handled, only took 3 weeks (no including DSLR cause that was handled by specialist) ah good ol' memories. Hope this will answer you TS. Anyway just give sony service centre a call first and they will for you if your device is eligible for warranty/repair. Just need to give them your model and S/N

[/quote]
really bro? but bad news is i dun have the unit with at all

Oh my, you can send to Sony Malaysia, they will do much better service for you (instead of seller harassing customer, they will always bugging you to pick up your device -just for lol) and the worst case i've handled, only took 3 weeks (no including DSLR cause that was handled by specialist) ah good ol' memories. Hope this will answer you TS. Anyway just give sony service centre a call first and they will for you if your device is eligible for warranty/repair. Just need to give them your model and S/N

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really bro? but bad news is i dun have the unit with at all

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How about you call sony service centre to check if they can repair the device for you, here is the number for service centre at the curve 1300881233. If can, then it's the shop problem. Don't worry sony service centre is open every day from 10am-10pm.

This post has been edited by amxpayne67: Nov 25 2012, 09:39 AM

[quote=amxpayne67,Nov 25 2012, 09:39 AM]


How about you call sony service centre to check if they can repair the device for you, here is the number for service centre at the curve 1300881233. If can, then it's the shop problem. Don't worry sony service centre is open every day from 10am-10pm.

[/quote]
thx a lot bro! i will try to call and check later on... but if it really able to claim also no use now cause there is not info at all where my unit is now

[quote=cwl_ykh,Nov 25 2012, 09:43 AM]
[/spoiler]

How about you call sony service centre to check if they can repair the device for you, here is the number for service centre at the curve 1300881233. If can, then it's the shop problem. Don't worry sony service centre is open every day from 10am-10pm.

[/quote]
thx a lot bro! i will try to call and check later on... but if it really able to claim also no use now cause there is not info at all where my unit is now

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if really can claim warranty at sony malaysia that make us wonder why playtime dont do it in first place very strange playtime is a very dishonest seller lying to customer and calling customer axxhole for asking update

I see, I'm wondering how well you know about the story except TS posting some screenshot which is QUOTE out from his phone, And for your information i don work for them, The reason i m posting here is because i know well how all these process goes because i used to work in one of the distributor in Malaysia .

And to those idiots which only knows how to complain without any ideas what is all about for warranty T&C applies to.

Try to buy everything from Sony Centre next time , But only bad thing for you people are you can't get as cheap as those sets imports from HK/SG .


I do agree with you all that Shop retailers should't have call TS an A$$hole , But i do believe if TS could show us more about the SMS content it will be great. TS would you show us the whole conversation instead of showing a "part" of your bedtime stories?

You're obviously have some relationship with playtime. Since when he said 1 to 1 exchange? 3 months without repair tracking code or any news is ridiculous. I sent a sony laptop which is dropped on ground and broken to Sony center, they repaired it within 2 weeks. If you think a big company like Sony can't repair a PSVita wihtin 3 months, I think you're the one who is naive.

You're another idiot who never read earlier post which someone else making noise about 1 to 1 exchange terms.
Sony centre is huge , But how sure are you if you send a console to them you don't have to wait for 3months?
And also, tracking number from who? He's purchasing a HK set as mention above. A tracking number from SONY centre MALAYSIA ?


As i mention above , PURCHASE EVERYTHING from Sony centre, Then everyone is HAPPY without complaning so call bad service.

You want cheap , you want fast , Go live in your own world you might get something you want.

ello bro i already quote u for few times that the sms screenshot is on 1st page! n also as mention by my in the 1st page n others mention it too, that i asking for updates not 1 to 1 exchange! would you mind read the 1st page in details before you questions me? n yeah i might be a idiot to you! but hope u won't do the same thing like i do when u facing the same thing like i do now! sorry for my idiot bro! i dun mean to be idiot to you!

Whatever the reason is, done is done.. we just have to wait TS the hearings in 7 dec so best of luck kelvin and oh i forget.. i follow u as well lol

thx a lot bro! will call you the date before on how we meet up later

Hello bro, Not to go againts you but do you mind to post more about those SMS screenshot you show? Thats only a part of it right? What are the rest of the msg you guys were talking? You only quote the part which people scolding you A%%hole, what about those other msg that you send to people ?

And also what i read from those sms you quote , I don think the retailers are plan to steal/cheat your PSvita from you right? As so called you said the SMS content i read are " You're the one which making things up and cause the reason why people calling you an A$$hole, and as in the sms content are mention that " They wont be so cheapskate taking your PSvita ffs" how much is your PSvita worth to them? Reputation or the few hundred bucks ?

I don't have to try to be in your side to think what is going on because i do face these type of issues with warranty for no matter hardwares/cars/eletronics products etc.. are all the same , Either you wait, or you don't buy at all from outside except Local Sony Centre.

from the all the message show u are either playtime boss or employee friend or playtime boss or employee itself as u think is wrong for asking update from 3 month waiting and it right for calling out customer axxhole also this is sg set as confirm by playtime themselves which i doubt if send to sg for replacement need to wait for 3 month without update given then u are really naive

bro i dunno how to said, but i already mention for many times do you mind go to 1st page? coz i uploaded it already the 1st sms to him until the end! r u okay?

Here you go sir

This post has been edited by karasawamk2: Nov 25 2012, 10:29 AM

just so u know only playtime give no update for 3 month wait and calling customer axxhole other seller in lowyat do not have such problem and this show playtime is the issue not the buyer.