Port at their side i assume is referring to the DSLAM. Usually i think most users will provide their location/address to tmpoint customer service/helpline. Their system when entered with the provided information will usually return nothing. Maybe providing them with the service number*the tel no tied to ur streamyx* might yield a different result.
Just my guess.

Ur installer mention that it's capable of handling 4mbps means ur line is eligible for 4mbps. It's just that requires tm side to activate it only.
Their RM140 plan quite attractive. one wireless modem and one wireless dect phone free.Though i'll still put the useless modem aside lol. And unlike unifi , if landed property during thunderstorm =.="...... no streamyx for you. Unless you want the thunder to come in through your telephone line and fry off everything.

i have 1 question here...
recently, im upgrade my streamyx to 4mbps from 1 mbps..
the installer said it need i night to reach 4 mbps...
until now, i cant reach at that speed...(already 2 week after upgrade)
maximum 1.8mbps only...
i call/sms the installer, he said he will check..
then nothing..

what should i do now...?

This post has been edited by swissdec: Nov 13 2012, 01:41 AM

how long already after u uprade to 4mbps? if more than 2 weeks then warranty from installer finish already, u got to call 100. and also can u post your modem status screen shot?

some updates.

After the last email i sent to TM, someone call me(yesterday-12/11/12) and confirm that my area did support the 4mbps packages. when i ask, why i call TM 100 they said my area does not have the required port, she reply me back, "their system is not up to date". i feel like laughing when she said that. lol.

now, need to wait 3-working days for the 4mbps to come. thats what she told me.

Actually those tm helpline u call, they search by address not phone line number. So it's best to give them the number. Number will enable them to trace directly to their dslam database whether it's eligible or not. It's like tracing address on googlemap. Because malaysia's one street address got many type of name. When u try to search using name, sometimes it'll return nothing. But using coords, u can get the exact location.
Ur one is 3 days . I was told 7 days. They just upgrade my line to 4meg without calling me. Was streaming pps today , suddenly line disconnect. For 20mins line status down. Suddenly check back connected speed becomes 4092/512 from 1596/256. But speedtest to KL.. download 0.99 and upload 0.33 .... I assume they change the port capacity on the dslam to be 4meg. But bandwidth wasnt adjusted from tm's server.

anyone know what is the best DNS ip address for streamyx 4mb?

guys..wan ask..if use vpn for streamyx normal dl(not torrent) still get high speed ah?will i get almost the same speed as the package?btw baca sig ak no 2 plz.



This post has been edited by Nyanmaru: Nov 13 2012, 11:27 PM

if not mistaken, your physical cap is currently capped at 2046 where you should have been capped 4096.

call the installer again. but normally after 14 days of installation, the warranty given by installer is gone.

have to call 100 and lodge a report.

good luck.

Am i suitable to upgrade to 4Mbps???

Nt bad, need to submit the application only knw

4mb if I do Speedtest. What is the minimum speed I should get? 380kpbs?
If I get 340kpbs. Should I call to complain?
Cause I can't watch YouTube HD720
Is very slow and keep buffering.
I tried restart even with different IP is the same problem

A short weird story on VPN.
VPN is a solution to tunnel your activity from your isp's traffic monitoring eyes. Like example u sent ur mail through tmnut post office. Before forwarding your mail, tmnut will try open up n peep what is inside. If it contains recipient to their wanted grp p2p. They will held up ur mail. Delaying it n slowing it or eventually they bring home the content for themselves. With VPN , u wrote ur mail in et language n it doesn't exist in any of our current language system. U send ur mail out to tmnut. Tmnut tries to open up n busybody only to scratch their head. They have no choice but to slam the mail directly out dissapointed. Ur mail gets forwarded to a recipient who understand ur et language. He helps u to properly decode everything before sending out to the true content to the true receiver.

Hey guys, I read the first post, so this means that not every house would be able to upgrade to 4mbps? The reason why I'm still with my 512kbps streamyx instead of upgrading to unifi is that I'm currently renting a house, which means that theres a possibility that I might move around often. The fiber optic installation is free for now, but when I move they might charge me in the future. So I decided to play it safe, planning to go with streamyx 4mbps. But after reading the first post...hmm...

err..ya i know that..vpn's function..but when the throttle they imposed is removed..of coz will get better service rite?

if you test speedtest can get 4Mbps...should be OK already...

not all 720p youtube can watch and stream smoothly...

try watching gangnam MTV and let me know if 720p is smooth to you...

i know for my case...not all 720p clip works...but confirm gangnam can watch 720p consistently because i watched it many times already...hehehe...

when i done speedtest....malaysia or sg server
i only get 340kbps only...
i think it should be around 380kbps at least
i cant play hd 720p....is slow...unless i pause for a few minute...

It seems that the installer dude came to setup everything. He even login his tm account directly on my pc and update the details infront of me. But when he did a speedtest, he was surprised that the speed maintained at 1mbps instead of above 3mbps.
Was told to call him again to arrange another appointment on inspecting my connection.
=.= now i understand why they rarely introduce the 4mbps package. Seems like it isnt that easy to get everything hook up nicely lol.

I installed mine on last Saturday, so far so good.
Modem able to capture 5mbps.

Ps. I've replace my 20+ years old phone cable with new one.....

beware that connected speed from ur modem side is different from doing speedtest.
My modem also connected 5119. But when speedtest is only 1mbps lol..

Can i know which DSL mode is best for Streamyx 4MB ?

DSL Mode: T1.413
DSL Mode: G.DMT
DSL Mode: ADSL2+
DSL Mode: ADSL2

Thank you.