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Maxis The Official Maxis FTTH Thread | v2, Maxis Home Fibre Internet, from RM138

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jetwash
post Aug 3 2012, 07:44 AM

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QUOTE(wwhwee @ Aug 2 2012, 05:54 PM)
My Maxis Fiber internet is down for 2 days. I had tried to restart both of the maxis Thomas and TM ZTE 931DII modem. The problem still remain the same. The ZTE 931DII modem keep restarting when the DSL cable in plugged.

Once the DSL cable is plugged into ZTE modem, the DSL light is flashing slow around 10 seconds then flashing fast around 10 seconds then the modem automatically restart. This problem keep looping.

If the DSL cable is unplugged, then the modem work as normal. I had tried to change another DSL cable, the problem is same.

Any one facing this problem? Any solution? Thanks
*
what about your thomson? what lights are on/off/colour?

may be a port problem with your fiber connection, i'm not too sure as i'm on huawei
ryudell
post Aug 3 2012, 07:51 AM

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this morning after restart the modem..
only power & ethernet lights were on!
WTF??
jetwash
post Aug 3 2012, 08:06 AM

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QUOTE(ryudell @ Aug 3 2012, 07:51 AM)
this morning after restart the modem..
only power & ethernet lights were on!
WTF??
*
alamak bro, looks like the same problem that happened to me before rolleyes.gif router kaput already

might want to try restarting again a few times, might have some life left biggrin.gif

i thought maxis are already supposed to change your router in these few days?
ryudell
post Aug 3 2012, 08:10 AM

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QUOTE(jetwash @ Aug 3 2012, 09:06 AM)
alamak bro, looks like the same problem that happened to me before  rolleyes.gif router kaput already

might want to try restarting again a few times, might have some life left  biggrin.gif

i thought maxis are already supposed to change your router in these few days?
*
tomorrow morning they will come coz working on weekdays..
if ask them to come at 6pm, buka puasa time around the corner, pitty them.
wwhwee
post Aug 3 2012, 08:49 AM

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QUOTE(jetwash @ Aug 3 2012, 07:44 AM)
what about your thomson? what lights are on/off/colour?

may be a port problem with your fiber connection, i'm not too sure as i'm on huawei
*
There is only Power, Wireless and Broadband light on, all green colour. I think the problem is on the TM ZTE modem or the port. Any solution? My internet is down since Tuesday but my bill is still running... cry.gif

Complaint to maxis on Tuesday night, Wednesday and Thursday. Everyday told me got technical team will call me back within 24 hours but i got no call from them. Dunno how long time have to wait...
jetwash
post Aug 3 2012, 10:17 AM

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sounds like the thomson is ok. have u tried logging in to the thompson and checking things out.

maxis will be dragging their feet since the tm zte is not directly under their care
wwhwee
post Aug 3 2012, 10:29 AM

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QUOTE(jetwash @ Aug 3 2012, 10:17 AM)
sounds like the thomson is ok. have u tried logging in to the thompson and checking things out.

maxis will be dragging their feet since the tm zte is not directly under their care
*
Yes. Logged in to Thompson, everything is ok down there.

Expected. Really hope can directly contact TM technical but my fiber services is under Maxis. One of the CS told me they will waive my bill if the service is down, is that correct?
ryudell
post Aug 3 2012, 10:35 AM

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QUOTE(wwhwee @ Aug 3 2012, 11:29 AM)
Yes. Logged in to Thompson, everything is ok down there.

Expected. Really hope can directly contact TM technical but my fiber services is under Maxis. One of the CS told me they will waive my bill if the service is down, is that correct?
*
they should as u did not use the internet during those period
feizaiII
post Aug 3 2012, 10:38 AM

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I get rebate from Maxis due to 5-6days downtime, my modem unable to connect, its give error "Concentrator not reachable".

If anyone facing downtime, you may request for rebate.

Below is CFM reply regarding my complaint.
» Click to show Spoiler - click again to hide... «
jackiewong
post Aug 3 2012, 11:10 AM

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I saw a lot of you complaining about the maxis fiber.. but seem like ok to me.. so far (2 months) it has been served me well except the wireless, where sometime the devices connected but there is no connection to the internet.. which is not a big problem to me as im using LAN.. i think i still need to launch a complain so they can change the router for me maybe?..
Muhammad Syukri
post Aug 3 2012, 11:40 AM

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Its been almost 2 month i filled out my initial forms,1 week ago i go to hq and complaint.

They said i dont get the previous offer of RM 118 but they will rebate my bill from RM 148 to RM 118.

Anyone had this kind of issue?im so pissed off if they gonna charge me RM148 on my bill later.
wwhwee
post Aug 3 2012, 12:49 PM

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QUOTE(feizaiII @ Aug 3 2012, 10:38 AM)
I get rebate from Maxis due to 5-6days downtime, my modem unable to connect, its give error "Concentrator not reachable".

If anyone facing downtime, you may request for rebate.

Below is CFM reply regarding my complaint.
» Click to show Spoiler - click again to hide... «

*
Great to see that. Actually I wish to have to internet service rather than they waive from my bill. I need internet for work. Is that anyway to push them to solve the problem?
feizaiII
post Aug 3 2012, 01:54 PM

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QUOTE(wwhwee @ Aug 3 2012, 12:49 PM)
Great to see that. Actually I wish to have to internet service rather than they waive from my bill. I need internet for work. Is that anyway to push them to solve the problem?
*
I did telling them the same thing, perhaps provide us temp service like broardband,etc.. They said unable to provide.. sad.. Hope no 2nd time.
Boldnut
post Aug 3 2012, 03:23 PM

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Hi is there any possible way to connect IPTV directly to BTU Huawei Echolife HG850a?
prasys
post Aug 3 2012, 03:25 PM

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QUOTE(Boldnut @ Aug 3 2012, 03:23 PM)
Hi is there any possible way to connect IPTV directly to BTU Huawei Echolife HG850a?
*
I think you meant to post this in unifi thread. Anyway to answer - you , nope. Its been locked down. The unit is firewalled and it will drop all external connection once iptables rules are set up.
erichhl
post Aug 3 2012, 03:41 PM

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QUOTE(duckaton @ Aug 2 2012, 12:52 PM)
all mobile, even streamyx got a way to check usage
regardless of ip.

It is just rumours, there wont be quota la...
more so with their redirect to mylaunchpad, how to calculate?
unifi still no quota, they wan to impose quota?

no worry, I doubt they got the guts to impose quota.

anyway, their operator called me just now to confirm my installation next week.
I shouted at him
"cancelled edi la, why u call?
go check with your CS ref number Cxxxxxxxx
I am sleeping you know?

poor guy,
but it feels so good. thumbup.gif
*
I'm going to call maxis cs to postpone my installation date liao...suppose to install next Thursday but after reading all users review and complaint then suddenly someone said maxis going to implement the FUP next week.... sweat.gif
If really they start the FUP next week, then I'll cancel it for sure. whistling.gif
seriously maxis... many users problems haven't solve and now u gonna implement FUP. maxis really think that after FUP start al those problems that users having now can be solve automatically???? what if those problem can't be solve after maxis implement FUP? hmm.gif








lalachong
post Aug 3 2012, 06:05 PM

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anyone received bill yet? I received 2nd month bill d, but still RM0 charged??

I activated my service during 1st week July 2012. and should be under RM118 package...

will they suddenly bill me Rm148 now in my next bill?
calvin_yit
post Aug 3 2012, 09:07 PM

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Finally, the installer gonna come tomorrow at 9.30am. Hope no one FFK.
urameshi81
post Aug 4 2012, 12:31 AM

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Guys, need some help here.

I'm staying in a landed property. I used to subscribe to TM where I have telephone line connected in my whole house. I have 3 phones in my house for convenience.

After subscribing to Maxis, I try to use a splitter and connect it to one of my phone plug in the living room. Only the main line connecting to the splitter can be used and my other phone line can't connect to the maxis voip (make or received any calls). Is there any way to overcome this problem?

Thanks..
pisanq
post Aug 4 2012, 05:05 AM

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QUOTE(urameshi81 @ Aug 4 2012, 12:31 AM)
Guys, need some help here.

I'm staying in a landed property. I used to subscribe to TM where I have telephone line connected in my whole house. I have 3 phones in my house for convenience.

After subscribing to Maxis, I try to use a splitter and connect it to one of my phone plug in the living room. Only the main line connecting to the splitter can be used and my other phone line can't connect to the maxis voip (make or received any calls). Is there any way to overcome this problem?

Thanks..
*
You need Analog Telephone Adapter (ATA) with 3 telephone ports so that you can connect all of your 3 phones into that adapter and connect that adapter into Thomson VoIP phone port.

Reference http://en.wikipedia.org/wiki/Analog_telephone_adapter

Easiest way, buy ATA with 2 telephone ports and connect your 2 phones into it and connect the ATA into Phone1 port at Thomson router. For the third phone, you have to use the stock Maxis FTTH phone plug into the Phone2 port at Thomson router so that you have 3 phones all connected in your house (2 existing phones, 1 Maxis FTTH phone). Don't forget to configure your Phone2 port at Thomson router before you can use it. tq

This post has been edited by pisanq: Aug 4 2012, 05:11 AM
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