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Maxis The Official Maxis FTTH Thread | v2, Maxis Home Fibre Internet, from RM138
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wwhwee
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 Aug 2 2012, 05:54 PM
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Getting Started
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My Maxis Fiber internet is down for 2 days. I had tried to restart both of the maxis Thomas and TM ZTE 931DII modem. The problem still remain the same. The ZTE 931DII modem keep restarting when the DSL cable in plugged.
Once the DSL cable is plugged into ZTE modem, the DSL light is flashing slow around 10 seconds then flashing fast around 10 seconds then the modem automatically restart. This problem keep looping.
If the DSL cable is unplugged, then the modem work as normal. I had tried to change another DSL cable, the problem is same.
Any one facing this problem? Any solution? Thanks
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wwhwee
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Aug 3 2012, 08:49 AM
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Getting Started
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QUOTE(jetwash @ Aug 3 2012, 07:44 AM) what about your thomson? what lights are on/off/colour? may be a port problem with your fiber connection, i'm not too sure as i'm on huawei There is only Power, Wireless and Broadband light on, all green colour. I think the problem is on the TM ZTE modem or the port. Any solution? My internet is down since Tuesday but my bill is still running...  Complaint to maxis on Tuesday night, Wednesday and Thursday. Everyday told me got technical team will call me back within 24 hours but i got no call from them. Dunno how long time have to wait... |
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wwhwee
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Aug 3 2012, 10:29 AM
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Getting Started
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QUOTE(jetwash @ Aug 3 2012, 10:17 AM) sounds like the thomson is ok. have u tried logging in to the thompson and checking things out. maxis will be dragging their feet since the tm zte is not directly under their care Yes. Logged in to Thompson, everything is ok down there. Expected. Really hope can directly contact TM technical but my fiber services is under Maxis. One of the CS told me they will waive my bill if the service is down, is that correct? |
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wwhwee
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Aug 3 2012, 12:49 PM
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Getting Started
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QUOTE(feizaiII @ Aug 3 2012, 10:38 AM) I get rebate from Maxis due to 5-6days downtime, my modem unable to connect, its give error "Concentrator not reachable". If anyone facing downtime, you may request for rebate. Below is CFM reply regarding my complaint. » Click to show Spoiler - click again to hide... «
Thank you again for submitting your complaint, CFM/XXXX , via CFM's Online Complaints Portal.
CFM has been notified by the respective Service Provider that they have communicated a solution / resolution to you with regards to the issue. We would like to confirm whether the problem has been resolved accordingly or if you have any disputes regarding the resolution provided.
Please reply to this email within 3 working days if the problem remains unresolved or if you have any disputes regarding the resolution. We would appreciate your kind assistance in providing us with the details of the dispute.
Kindly ignore this email if the case has been resolved.
Should there be a recurrence of the same complaint, we encourage you to refer it to your respective service provider first. If the problem still persists, please lodge a complaint via CFM's Online Complaints Portal or aduan@cfm.org.my or contact us at 1800 18 2222.
Thank you.
Regards,
‘Your Rights, Our Priority’
CFM
Communications & Multimedia Consumer Forum of Malaysia
 Great to see that. Actually I wish to have to internet service rather than they waive from my bill. I need internet for work. Is that anyway to push them to solve the problem? |
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